Restore Dell PC by Symantec problem

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• Dell 948 AIO communication problem since I did the restore to factory Vista settings

  Several weeks ago, I did a factory restore on my Dell ispiron settings count (Vista OS).  Since that time I have a strange problem with printing.  All updates to Windows Vista was installed in the weeks since the restoration and the Vista is underway.

  If I try to print from my own user log on, I get a Dell 948 communication error message advising me to unplug the usb connection or the power cord and restart.  None of this helps.  A copy of this error message can be seen here:

  http://img248.imageshack.us/i/dell948communicationd.jpg/

  What is strange to me is that if I log on user account of my wife on that computer I can print it from there without any difficulty.

  Today, I uninstalled the Dell 948 printer driver and reinstalled but no good came of it.  I'm stuck with the same problem.

  Hello

  You can download and install the Patch/Update of the link below and check if it helps.
  http://support.Dell.com/support/topics/global.aspx/support/DSN/document?c=us&l=en&s=Gen&docid=2AA10ED87ADC4C0EE040A68F5B285B98

  Thanks and greetings
  Umesh P - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.
  [If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]

• Problems with Dell Factory Image Restore - Dell Inspiron 1564 - Windows 7 Home Premium

  Hello

  My laptop (Dell Inspiron 1564 - Windows 7 Home Premium) slowed down a few days ago and I decided to restore the system to Dell Factory Image. The process started but stopped at most of halfway and gave the following message: "unable to apply the Image. I rebooted the system, but it would now not start, not even in safe mode! Perhaps, during the process of restoring a few essential Windows files have been erased.

  I want to restore the Image of Dell and can not reinstall Windows because I lost the product key of my Windows 7 original installation DVD provided by Dell at the time of the purchase of the laptop. Your help / advice is solicited and would be much appreciated.

  Thank you.

  P.S. The system recovery Partition is intact and has factory.wim and other related directories / files intact.

  If you use the Windows 7 Home Premium DVD Dell reinstallation it will automatically apply the Dell OEM SLP activation. In short, a product key is entered from the DVD and active if and only if the BIOS is validated by Dell to perform Windows 7. Therefore, you do not have the key 25-digit number on the certificate of authenticity. If you want to know the code then look under the battery.

  See here for more details:

  http://dellwindowsreinstallationguide.com/a-clean-install-of-Windows/a-clean-install-of-Windows-7/Windows-7-installation/

• How can I restore Dell inspiron how I bought it without a disc of windows 7

  I want my laptop to another owner and I need to do it is all new and shiney, how do I restore to factory settings (window 7) without disc... I want to back to how I got it

  Hello

  Check their documentation online with Dell Support, and ask in the Dell forums.

  You should be able to return it back to out of the box which will remove all programs and State data.
  If there is no problem doing that Dell can sell you the installation of Windows Media cheap since you
  Already own Windows.

  Dell support
  http://support.Dell.com/

  Dell support drivers - product manual & warranty Info (left side) - and much more
  http://support.Dell.com/support/index.aspx?c=us&l=en&s=DHS

  Dell forums
  http://en.community.Dell.com/forums/
  I hope this helps.

• How to restore Del support Centre?

  I own a laptop computer computor of led studio.  I am constantly advised - usely in the middle of a project, Del support centre has stopped working.

  Q1: How can I remove those annoying advises from my screen?

  Q 2.  can I restore Windows Del support - if so, how?     If not, where can I go to get aid techniical?

  Please help me.                  John Pen.

  Hello

  as it s a software problem contact Dell Support Dell

  http://support.Dell.com/

  or ask in the Forums of Dell Support

  http://en.community.Dell.com/support-forums/default.aspx

• Installation of the Dell AIO 926 printer problems

  I have a Dell 530 s computer Vista Home Premium and a Dell AIO 926 printer.  For some time now, I had a problem after printing 3 or 4 times that I wll get a message that the printer Interface was lost or something similar.

  I uninstalled the printer and have installed many times online and on the driver CD.  The printer installs and I can print.  However, for Fax or Scan, I have to go the the program and open it.  When I go to programs, Dell printers, Dell Photo Printer AIO926 the only thing it is the uninstaller.

  I really need to be able to scan.

  Help ~!

  In case anyone else has this problem; I had to turn off my Norton Firewall and it works ~!

  Hi joelash1,

  As you have already reduced to Norton firewall causing the problem.

  It is possible that an exception should be created in Norton firewall to resolve the problem.

  I suggest that first update you the Norton firewall and check if it works.

  If that does not solve the problem, then you will need to contact Symantec for more information about adding exceptions in the Norton firewall.

  http://us.Norton.com/support/index.jsp

  I hope this helps!

  Halima S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Dell Data Protection encryption problem

  Security framework for the DDP client, authentication and security tools tools have been uninstalled and we now cannont access our outlook documents or spreadsheets files.  Something was wrong with the uninstall, and we can't do a system restore to get it back.  Any help would be greatly appreciated.  All the files are locked and we have this problem as soon as possible.  Thank you very much.  The owner of the laptop can be contacted at If the laptop computer access is necessary.

  Thanks for your help in advance,

  Lee

  Dell support has finally got to level 3 or 4 they and used a (locksmith) program files unlocked.  The laptop will have to be re-partitioned, reformatted and windows reinstalled to the laptop on the right.  It works but has errors at startup and do other functions but not terribly annoying because the files could be recovered without encryption.

• Dell Inspiron 3537, few problems

  Hello.

  I have an old Dell Inspiron 3537 of a few weeks. Was first Win8, but I have the update Win8.1.

  After that I signed up for laptop computer, the next step was to my C: partition on both sides of the partition, partition C (OS) and D (Data). After that, I installed successfully all the programs I need. And after a few days problems began with a few BSoD. There are few problems and I'll explain all of them.

  My Dell checkup "troubleshooting blue screen" reports every day one or more BSoD with explanation:
  "The unknown hit-and-run driver (C:Windows/system32/drivers/atikmdag.sys) seems to have caused a system crash. Perform the tasks below to help prevent unexpected stops in the future".

  On the same health check of my Dell, I try to run "PC Checkup", and everything seems OK, no reported problem. A personalized analysis on a single card, ATI (ATI Radeon HD8850) video and the result is 'passed '.
  I run also build in DELL diagnostics (boot menu) and there were no errors, and also Dell diagnostics online and everything was fine.

  I try to install the new driver from DELL (AMD Radeon HD 8850 M pilot 13.151.0.0) website, but during the installation screen blinked several times and then went away. I think it's OK because the video driver installed. I left phone for an hour to "complete installation", but noting happened. I turned off laptop by pressing ON / OFF button for 5 seconds, but after this laptop won't restart. Here, I noticed another problem that I will share with you in the moment. Fortunately, I have installed Acronis True Image 2014 so I was able to restore a system. BTW, same version of the driver is already installed according to the "MSINFO32).

  Now, my system works, I still see the BSoD warning in my Dell Checkup, but actually I don't really see this BSoD. Strange.
  If I click with the right button on the desktop and then click on "Property Graphics" or "Configure switchable graphics", I get this warning:

  

  Second problem. My laptop during "BLACKOUT" explained beforehand, I tried to use Windows Recovery. I tried "Refresh" and "Resettlement" and both times I got the message:

  "Could not find the recovery environment. "Insert the recovery media or your Windows installation and restart your PC with the media.

  If I try to use "Backup and recovery of Dell", I received the message:

  "Dell backup / restore could not detect the Partition Recovery on this computer." It may be missing or damaged. To recover your computer to the original factory condition and restore the recovery partition, please use your system recovery disk"etc. etc...

  I don't have any coz discs that OS was preinstaled. So, basically I can't use all the facilities to recover my laptop because I have no media or recovery factory recovery disc. Fortunately, I'm using Acronis, but it's not a point. I want something to recover my original system, factory condition.

  In fact, Windows catering facilities are OK and I can restore to a point, I created.

  BTW, my hard drive is partitioned on 7 partitions. Initially, there were 6 partitions with immense C: partition. I shared this one on two.

  

  And also, since this BSoD is probably caused by the video driver, how can I safely to update this driver. As explained previously, I had after the first test disaster. Can I try to install the new driver for AMD Radeon HD 8850 M from the ATI site?

  Sorry for the question so long. If you have additional questions, I'll be more than happy to answer.

  I hope that I will get answers, thanks in advance!

  Inspiron 15R (5537, mid 2013) Service tag:ADMIN NOTE: maintain the label removed by privacy policy > | Express service code: ADMIN NOTE: kidnapped by the Express service code privacy policy >

• HP Pavilion 15 laptop: HP Pavilion 15 laptop: System Restore completed successfully. The problem is not resolved.

  About 3-4 weeks ago, my computer found himself in a reboot loop. I was not online at the time where he was probably not due to an update.

  After going on the HP Web site, it was first suggested that the issue could be overheating due to dust. I followed the instructions but it does not work.

  Diagnosis is directed which has determined that there are no problems with the hardware or memory.

  Then the site suggested that I do a Refresh system or a system restore. I tried the cooling system. It did not work.

  I contacted HP Tech Support hotline and they told me to update the drivers. Drivers cannot be updated / installed (by me at least) in Safe Mode, if it does not work.

  Then told me the only choice I had was to do a Factory Reset/System Restore.  After the purchase of an external HARD drive and backup of my files, I tried to do the factory reset. I received a prompt to insert a disc, but computer did not come with a disc. If it does not work.

  Then I was told by support that I had to buy "recovery disc" or a new copy of Windows 8.1. Technical support said it was the only way to solve the problem. By chance, I found another video that shows how to access recovery tool of real system since menu troubleshooting at start-up.

  System recovery completed successfully. However, while creating the new installation of Windows 8.1 (implementation name, country, favorite colors, e-mail etc.) the original reboot loop problem started. If it does not work. Even worse, because the Windows installation is incomplete - and can complete because of the reboot loop - I can access more fashion is safe.

  Any help or advice would be greatly appreciated. Miracles would net you have my firstborn (eat too in any case).

  Okay, so I had to take the machine to a technician. What she said is that it was certainly not a hardware problem. Its best estimate is that my computer As witn infected a Trojan horse which subsequently transferred, entered the BIOS and corrupted partition.

  Short history of Tech, they fixed by redoing the BIOS and installing a new copy of Windows 8.1. I asked about the other options that I received. She explained that a remote technical support could not fix the problem, nor recovery disks could solve the problem.

  My advice to all who encounter such a complex problem, when you contact HP Support don't forget to request contact information for a local HP technician, licensed (I only asked for this in desperation by accident). Just in case your problem is not easily diagnosed or solvable, it might just save you some time, money and spare you confusion.

  As for how I got infected with the Trojan possible in the first place, no idea. The only thing I can think is that I've opened an e-mail looking strange but legitimate to someone I didn't know. However, it was about 6 months ago and the problem started a month before, so I at least do not know if there is a link. However, it is always good advice not to open strange e-mails. Note that the technician did say that even if I had Norton installed, it would not be able to automatically detect the problem. (I wonder if I called Norton technical support if they could have helped or pointed me in the right direction faster. But even once, any comments or information I received from HP technical support gave usable clues. "And refresh the system that has been proposed did uninstall Norton).

  So, I have a computer to work again. I hope this info can be useful to someone and avoid frustration. Thanks to everyone who took the time to read my post.

• XP will only start in safe mode and System Restore does not resolve the problem

  Don't know not if this is related to the same reported people of BSOD problems after recent updates, but from Tuesday my computer does not start in normal mode.  I can get it to boot in safe mode, however I tried to restore to several different restore points and nothing seems to solve the problem.  Any suggestions?

  Hello

  Many people face this problem after the latest version of windows update on the XP machine. I would like to know where are the updates that have been installed on your computer Tuesday. You can view them from the Windows update history by examining it from the Windows update site.

  In case, if the KB977165 has been installed then, take a look at this thread and check if this helps you boot normally to the desktop.
  http://social.answers.Microsoft.com/forums/en-us/vistawu/thread/73cea559-ebbd-4274-96bc-e292b69f2fd1

  If the update history shows the other updates in the history list, please let us know the xxxxxx KB (number) updates, so that we can try to help you the best.

  We hope to hear from soon.

  Kind regards
  Clement Kumar.

  Microsoft Answers Support Engineer. Visit our Microsoft answers feedback Forum and let us know what you think.

• Symantec problem

  I uninstalled Symantec Endpoint Protection (version 9) from my computer.  However, after the restart, etc.. I keep getting messages saying Symantec AntiVirus has encountered a problem and needs to close.  This happens about every 10 seconds.  I tried to go through the Norton removal tool, but he said that Symantec is still on my computer.  There are certain parts of Symantec that I can't remove it manually.   Any suggestions?

  Hello

  I suggest you try to perform the clean boot and check if it helps:

  http://support.Microsoft.com/kb/310353

  NOTE: When you are finished troubleshooting, make sure that you reset the computer in start mode normal such as suggested in step 7 of the above article.

  Check if that helps.

• driver Dell is not the problem of download is netframework 3.5

  Dear Sir, I am a hardware engineer

  Sir I am format dell inspiron 530 s system and istalled windows xp but audio driver is not istalled problem is 0101 codes

  so please Sir help me

  surajyadav,

  Have you installed the utility of desktop / laptop and drivers from the chipset first? If this is not the case, the rest of the drivers will not install. How to download and install drivers in the correct order

  Rick

• Need to clean and restore dell to form factor computer

  I need clean and restore my computer laptop studio xps from dell to factory settings and do not know how.  It came with windows vista but I don't know if my kids has changed, I am a computer dummy.  I was hoping that I could go to dell online and press a button, but it does not work.  Also my wireless on the laptop is not working so I have my Linksys working so I can go on the internet.

  Thank you for any assistance.

  I need clean and restore my computer laptop studio xps from dell to factory settings and do not know how.  It came with windows vista but I don't know if my kids has changed, I am a computer dummy.  I was hoping that I could go to dell online and press a button, but it does not work.  Also my wireless on the laptop is not working so I have my Linksys working so I can go on the internet.

  Thank you for any assistance.

  Best advice: contact Dell - they will tell you what you must do in your particular case.

  No matter what - know whatever it is you do not have backup (files, Internet bookmarks, emails, contacts, photos, documents, etc.) will be lost.

  Success may be just a touch at the start.

  Something along these lines: http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=DSN_336966&isLegacy=true

• Factory restore Dell Inspiron 1525

  Go to restore my Dell Inspiron 1525 to its Restore Original factory by inserting the DVD provided with resettlement the machine, I'm wrong delited ogical C drive and installed comeletely new Vesta Home top with the same DVD. This process does not restore the original factory restore so I want to re - restore to factory State. What should I please advise.

  Thank you

  Hello

  You may need to contact Dell support about the capacity of the disc you have. According to the manufacturer, a recovery disk can have options to reinstall everything, backup and reinstall, wipe and reload to factory State, etc.. Manufacturer recovery methods are very different to a normal installation of Vista, and even other system integrators, Dell support is therefore really where you should ask these questions.

  Reinsert the disc and see what options you are presented with initially.

  Good luck, Rick Rogers, aka "Crazy" - Microsoft MVP http://mvp.support.microsoft.com Windows help - www.rickrogers.org

• Sound on Dell Studio 1635 Vista problem

  OK, I have a dell studio 1535 had for 2 years. No problem. until a few weeks ago about the sound just mess up. If I go back sometimes it works, other times it just does not work. Ive downloaded this patch that dell said would fix but no, theres a bios that someone says work but they did not give me a link, so I have no idea. and ive tried microsofts easyfix program. If anyone has had this problem and has a solution please help. im not very tech savvy so details please. IM so sick of this computer.

  Thank you for your help.

  * original title - problems of sound with my studio stupid dell and ive tried everything help? *

  http://support.Dell.com/support/downloads/DriversList.aspx?c=US&l=en&s=GEN&ServiceTag=&SystemID=STUDIO1535&OS=WLH&OSL=en&CATID=&impid=

  Drivers Audio Dell 1535 downloads at the link above.

  http://support.Dell.com/support/topics/global.aspx/support/DellCare/contact_us?c=us&l=en&s=Gen&redirect=1

  Reference Dell coordinated at the link above.

  See you soon.

  Mick Murphy - Microsoft partner