Restore PC to factory settings. F9 key does not

Similar Questions

• How to restore factory settings when Windows does not load?

  I'm recovering from the laptop (Dell Inspiron N5010) friend who has been infected with a malware ransom (ICE Cyber Crime Center Backdoor.Win32.ZAccess.erds). I used the Kapersky rescue disc to remove the virus from the ransom but now Windows will not load and I suspect that the MBR has been affected.  At startup, the Dell logo appears and the window loading appears briefly, but then you have the 'blue screen of death' flashes and the cycle repeats.   The bsod error is:

  A PROBLEM HAS BEEN DETECTED AND WINDOWS HAS BEEN SHUT DOWN TO AVOID DAMAGE

  ON YOUR COMPUTER

  IF THIS THE FIRST TIME YOU ' VE SEEN THIS STOP ERROR SCREE.

  RESTART YOUR COMPUTER. IF THIS SCREEN APPEARS AGAIN, FOLLOW

  THE FOLLOWING STEPS:

  CHECK FOR VIRUSES ON YOUR COMPUTER. REMOVE ANY NEWLY INSTALLED

  HARD DRIVES OR HARD DRIVE CONTROLLERS. CHECK THE HARD DRIVE

  TO MAKE SURE THAT IT IS CORRECTLY CONFIGURED AND COMPLETED.

  RUN CHKDISK /F TO CHECK FOR HARD DRIVE CORRUPTION, AND THEN RESTART YOUR COMPUTER.

  TECHNICAL INFORMATION

  STOP: 0X0000007B (0XF78D2524, 0XC0000034, 0X00000000, 0X00000000)

  The F2 and F12 keys work, but the F8 key will not open the "Advanced Boot Options", so I can't to the "Restore Dell DataSafe and emergency Backup" or any other advanced option.  System Restore will not work either.

  I ran chkdsk and sfc hard disk (via the Kapersky Rescue disk) and neither solved the problem.  Then I copied its data on the hard drive.

  I would like to restore the laptop to factory settings (assuming that it would be better to reinstall Windows because the drivers Dell would be included already?).   There is a folder on the hard disk called "emergency" and contains a Backup*.exe file and several Backup*.dsb files.

  Is given this scenario, possible to restore to factory settings?  Or am I forced to reinstall Windows from scratch?

  What version of Windows?

  7b error message indicates the operation SATA (SATA Mode) setting got changed in the BIOS Setup or possibly the hard drive may be roasted.

  Restart, and then press F2 before Windows starts to load to open the BIOS Setup. Look for the option SATA or SATA Mode operation (models name it differently).  I don't see the BIOS screen options in the online manual, but the options for this parameter can be: RAID, AHCI or RAID Autodetect / ATA. Post back and we say exactly what options are available and how she got now.

  If you are in the BIOS Setup, also find the Boot Sequence option and make sure that the internal hard drive is ranked first on the list. If it is not first, move it to all first, save the changes and exit the installation program. See if it boots now.

  If you reinstall Windows by using a Windows Dell reinstall drive, you should not ask for the product key. It should install automatically by itself. HOWEVER, you will need to have the product keys for all the other apps that you want on this system, for example Microsoft Office, so make sure that you have the product keys and the floppies to install before you clean the hard drive.

• Vista start not only restored at the factory and safe mode does not work

  Hello

  I have experience blackheads on the dell splash screen, then it continues to the f1 f2 to Setup because I don't have a floppy drive, it is okay to continue. On this screen but I have blue dashes experience everywhere in this moving around every 20 seconds or more. When I hit f1 I get a low quality graphics Windows load bar and then a black screen after 5 to 10 seconds. Followed by a blue screen of death with the code 0x0000008e. Then restart. I then tried the F8 key and restored in a last known point that worked, does not solve my problem. Tried to boot in SafeMode (normal) and I get the blue wheel scrolling as it's almost here, and then a reboot without explanation. Also, I tried to move the cards gfx and switching of slot machines, this is not having an effect. But I noticed when using a card, I get a quick 5 beep at startup, then using the other card it works fine. Is a card? This would have an effect on my boot because of the missing material? Help, please!
  Data sheet:
  Dell XPS 630i
  Quad Core - 2.4 ghz
  4 GB RAM
  Dual Nvidia 9800gt
  I have known 3 hard disks
  Windows Vista 32-bit sp1

  Hello

  Looks like a graphic problem

  beep codes are normally related material

  read below

  http://www.computerhope.com/beep.htm

  http://www.pchell.com/hardware/beepcodes.shtml

• Unable to restore iPhone to factory settings

  When you try to restore the factory settings I should be in iTunes and when I try to restore it to factory settings it does not load

  Nevermind it finally loaded

• Cannot restore to the factory settings

  
  

  I have the Acer Aspire 7741z laptop. The computer has frequent problems, and I want to restore it defaults. I've already saved important files and had planned to do a full restore to the factory settings, but the eRecovery program does not work for me. It starts the process, says that it needs to restart, check I want to replace the data on the hard drive and restarts. The problem is, it just restarts. No recovery process, no reset factory default. Alt + F10 during boot process does nothing.

  I checked the partitions still exist, and I made no changes to the system since the purchase (about formats, etc.). Of course, I'm no longer under warranty period, it seems getting direct support from Acer is not going to happen.

  If anyone can help? I really want to restore this laptop to its default settings.

• After a restore to the factory settings, where personal files are?

  I recently had a problem on my laptop (gateway) that prevents Windows to boot the system.  I went through the automatic tests on splash screens.  Files were good, the disk check was good, went to a restore point, but still was not able to start.  I got a message that there was no specified "configuration change".  So I chose the option to restore factory settings.  I didn't need a disk to do - it took place without no boot disk required.  There was a message related to the restoration who said that my files could be stored on the hard drive partitioned part.  I couldn't get to my personal files anyway, so I decided to take the chance to do the restore and hope that Windows would save my stuff.  Well, Windows is running, but I can't find my files.  The page of my computer shows 2 hard drives, 'Local' and 'Recovery', but I don't know how to access recovery or if my files are still there.

  Is there a chance that my stuff is still in this machine, or I'm just the GROUND?

  Thanks in advance for any kind souls who can solve the riddle!

  Hello

  "Recovery" partition will be the software that was used to perform the recovery to factory settings.

  We should never touch except to make recovery disks, failure of hard disk for you to reinstall Vista on a new hard drive.

  Windows does not save your data when you perform a restore to the factory settings.

  Your recovery software factory settings is provided by the gateway.

  It is an Option in their software.

  It is the gateway to this topic information.

  "Restoration with automatic data backup.

  http://support.gateway.com/s/software/MICROSOF/Vista/7515418/7515418su532.shtml

  All files and existing files are copied to the C:\Backup folder on the hard drive and a new copy of Windows is installed.

  You will need to contact Gateway Support and ask them where to find your data saved their recovery process if the information above did not save where gateway said it would.

  http://support.gateway.com/us/en/support/default.aspx

  See you soon.

• I had a computer repair man replace my hard drive and restore my laptop and now my orginal key does not work with the copy of vista it has installed and it won't validate.

  I had a computer repair man replace my hard drive and restore my laptop and now my orginal key does not work with the copy of vista it has installed and it won't validate how can I solve this
  I have an acer

  Diagnostic report (1.9.0027.0):
  -----------------------------------------
  Validation of Windows data-->
  Validation status: invalid license
  Validation code: 50
  Validation caching Code online: n/a, hr = 0xc004f012
  Windows product key: *-* - XY9X3 - JDXYP-6CJ97
  The Windows Product Key hash: xFQJU8srKsovk6p1Lk1yW93in4E =
  Windows product ID: 89583-OEM-7332157-00211
  Windows product ID type: 2
  Windows license Type: OEM SLP
  The Windows OS version: 6.0.6002.2.00010300.2.0.003
  ID: {F20B4B72-1308-45BE-8F90-95E91A3F0AAF} (1)
  Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Product name: Windows Vista (TM) Home Premium
  Architecture: 0 x 00000009
  Build lab: 6002.vistasp2_gdr.110617 - 0336
  TTS error:
  Validation of diagnosis:
  Resolution state: n/a

  Given Vista WgaER-->
  ThreatID (s): n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002

  Windows XP Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  File: No.
  Version: N/a, hr = 0 x 80070002
  WgaTray.exe signed by: n/a, hr = 0 x 80070002
  WgaLogon.dll signed by: n/a, hr = 0 x 80070002

  OGA Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002
  OGAExec.exe signed by: n/a, hr = 0 x 80070002
  OGAAddin.dll signed by: n/a, hr = 0 x 80070002

  OGA data-->
  Office status: 109 n/a
  OGA Version: N/a, 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Data browser-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: fast
  Download unsigned ActiveX controls: disabled
  Run ActiveX controls and plug-ins: allowed
  Initialize and script ActiveX controls not marked as safe: disabled
  Allow the Internet Explorer Webbrowser control scripts: disabled
  Active scripting: allowed
  Recognized ActiveX controls safe for scripting: allowed

  Analysis of file data-->

  Other data-->
  Office details: {F20B4B72-1308-45BE-8F90-95E91A3F0AAF}1.9.0027.06.0.6002.2.00010300.2.0.003x 64*-*-*-*-6CJ9789583-OEM-7332157-002112S-1-5-21-923204104-223683984-168055983Acer Extensa 5630 Phoenix Technologies LTD.V1.30 20090319000000.000000 + 00070333507018400FA04090409US Mountain Standard Time(GMT-07:00)03ACRSYSACRPRDCT109

  Content Spsys.log: 0 x 80070002

  License data-->
  The software licensing service version: 6.0.6002.18005
  Name: Windows Vista, HomePremium edition
  Description: operating system Windows - Vista, channel OEM_SLP
  Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
  ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89583-00146-321-500211-02-1033-6002.0000-0042012
  Installation ID: 004511331255365043724851364501374781338933223323713385
  Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use license URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial product key: 6CJ97
  License status: Notification
  Notification reason: 0xC004F063.

  Windows Activation Technologies-->
  N/A

  --> HWID data
  Current HWID of Hash: OgAAAAEAAgABAAIAAwACAAAAAwABAAEAeqjWy6pVxGJ6f0DXhgfkNoBBsJzy9ErM1F/eG4QdrFYqhQ is

  Activation 1.0 data OEM-->
  N/A

  Activation 2.0 data OEM-->
  BIOS valid for OA 2.0: Yes
  Windows marker version: 0 x 20000
  OEMID and OEMTableID consistent: Yes
  BIOS information:
  ACPI Table name OEMID value OEMTableID value
  APIC APIC PTLTD
  FACP INTEL CRESTLNE
  HPET INTEL CRESTLNE
  START PTLTD $SBFTBL$
  MCFG INTEL CRESTLNE
  SLIC ACRSYS ACRPRDCT
  ASF!            OEMID OEMTBL
  SSDT BrtRef DD01BRT
  SSDT BrtRef DD01BRT

  Ah! -in this case, it is not necessary.

  I see from my records that a similar case has been solved by uninstalling and reinstalling the update WAT - KB971033

  Open the Windows Update - click the link view updates installed on the left of the page

  in the list, find the WAT update KB971033, and then uninstall it.

  Then restart and reinstall the update from here - http://support.microsoft.com/kb/971033

  redemarrer restart again, then try to change your product key to the one on the sticker - what is happening this time?

• Restore everything to factory settings.

  I have a HP Pavilion 521N Home Edition Version 2002 with Service Pack 2 of Office I got from my grandmother. The computer is running extremely slow. I want to restore it to factory again. I do not have a disk. I noticed that she has been commissioning, if I hit F10 it gave me a chance to do what I'm trying to do. Is the right way to do it or there at - it another way?

  Thank you, Dan cotton

  No, you guessed it! Press F10 and enter the HP recovery process. Use the advanced settings and perform a full recovery destructive. Once the recovery process is finished (and be patient, a lot of programs will be installed after you get in Windows), uninstall the software obsolete/undesirable/trial. Upgrade to XP Service Pack 3 and make all Windows updates. Install current versions of common programs such as Adobe Reader, Java, Flash, Shockwave, etc. Install a good antivirus like NOD32 (commercial), Avast or Avira (the two of them have free versions) and enjoy your "new" computer MS - MVP - Elephant Boy computers - don't panic!

• Old product key does not work, he wants just a new... I have not one and not buy a new...

  My computer broke down 2 times... and get very frustrated... now, I have no office, it was ask the product key and I put in what I have, he wants a new... I don't have one. I'm not a geek... I need help please. I have HP a6244n PC, Vista Home Premium. I'll tell you the first time, it crashed, it was because I tried to update from Microsoft and removed my Navidia graphics card, so now I have more than everything. One of my friends has reinstalled a different system? or whatever, I would like to than my vista back... I think he put xp over there...

  Ideas:

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

  Reinstall the appropriate Operationg system provided with your computer.

  Contact the manufacturer of your computer.

  How to get Vista recovery Media and/or to use the Vista recovery Partition on your computer.

  There is no Vista free download legal available.

  http://welcome.HP.com/country/us/en/contact_us.html

  Contact your computer manufacturer and ask them to send a recovery disk/s Vista set.

  Normally, they do this for a cost of $ small.

  In addition, ask them if you have a recovery Partition on your computer/laptop to restore it to factory settings.

  See if a manual provided with the computer or go to the manufacturer's website, email or you can call for information on how to make a recovery.

  Normally, you have to press F10 or F11 at startup to start the recovery process...

  Another way I've seen on some models is press F8 and go to a list of startup options, and launch a recovery of standards of plant with it, by selecting the repair option.

  Ask them if you can also make recovery disk/s for the recovery Partition in case of a system Crash or hard drive failure.

  They will tell you how to do this.

  Every computer manufacturer has their way of doing recovery disk/s.

  Or borrow a good Microsoft Vista DVD (not Dell, HP, etc).
  A good Vista DVD contains all versions of Vista.
  The product key determines which version of Vista is installed.

  There are 2 disks of Vista: one for 32-bit operating system, and one for 64-bit operating system.

  If install a cleaning is required with a good DVD of Vista (not HP, Dell recovery disks):

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu

  http://support.Microsoft.com/default.aspx/KB/918884

  MS advice on the conduct of clean install.

  http://www.theeldergeekvista.com/vista_clean_installation.htm

  A tutorial on the use of a clean install

  http://www.winsupersite.com/showcase/winvista_install_03.asp

  Super Guide Windows Vista Installation

  After installation > go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > get latest Vista drivers for it > download/install them.

  See you soon.

  Mick Murphy - Microsoft partner

• By Satellite A350-200 FN key does not work

  FN key does not work. .. help me please

  What do you think of the radical solution to install the new OS by using recovery image?
  With the factory settings, it will certainly be working again.

  One last thing: * can you please confirm that he has worked in the past? *

• FN key does not work.

  FN key does not work VGN-NS305D under windows 7 Ultimate. Should which driver I install?

  Hello

  What are the function keys that don't work?

  You perform a new installation of Windows 7?

  Try the following steps to resolve the problem:

  1. Install Sony Shared Library, VAIO Event Service, setting Series Utility, VAIO Launcher software, the software VAIO Control Center for the function keys: http://esupport.sony.com/US/p/model-home.pl?mdl=VGNNS305DS&template_id=1®ion_id=1&tab=download#/d...
  2. If the new facility is made, see the directions of installation for Windows 7: http://esupport.sony.com/US/perl/support-info.pl?template_id=1&info_id=507
  3. If you have upgraded the operating system to Windows 7, try the steps from the following link: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C352666
  4. You can also view the following link when the function keys do not work: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1008987

  In case, if the problem persists, perform a recovery of the system to the factory settings. System recovery reinstalls the pre-installed operating system, applications and drivers.

  You created the recovery discs?

  If my post answered your question, please mark it as an "accepted Solution".

• Portege R700 - Touch Pad, ecoUtility and presentation of the key does not

  Hello

  I got a Portege R700 with Windows 7 64 bit.
  This machine starts very slowly after the log in user mode only.
  The system is waiting for 1 to 2 Minutes before you can work. In administrator mode erverything is fine and fast.

  Thus our directors thought it might be the Toshiba Software and a lot has been disabled or uninstalled.
  Because this did not help and because I thought that it migt be cause of Kaspersky, I started to reinstalled and update the software from Toshiba. Most of it works now. Shortcut keys does not work, then I start TfcRst.exe via autostart now, even he would somehow it would be better in 'systemecommencent '.

  But still some keys do not work. The Tablet touch power switch, just above the touch pad does not work.
  The Fn F9 works. And the two keys to the right upper corner (ecoUtility/off button and the presentation-Key) do not work. In all three major, I get a pop up saying "this function not taken in charge.

  Anyone has any idea of this?

  Thank you

  Solomon_de

  Hello

  Why you n t try to restore the operating system back to the same state until the administrator has removed or uninstalled the Toshiba Software?

  Generally speaking the VAP (value added package) controls the multimedia keys.
  Also the FN keys require the VAP and Flash memory card Support utility.

  Welcome them

• The FN key does not work on my new C70D Satellite

  Hello I'm new here :)

  I bought a new Toshiba Satellite C70D-B-108, but the Fn key does not work. Is anyone know I can fix it? The laptop runs on Windows 8 with a shell "classic."

  Check please the parameters for function keys mode. There are two ways to use the F keys:
  -Special mode use F keys only
  -Standard F1 F12 mode key FN + Fx

  Check settings please.

  By the way: do you use the original pre-installed Win8.1 that you got with your machine?

• My shift key does not work on my MacBook Pro

  My shift key does not work on my MacBook Pro. Can I use capital letters but only if I click on change and it's annoying. When I click on the passage icon shift comes at the top right of my screen to show its on but when I click on the lock button nothing happens as it used to glow green when I clicked it. Before someone says go to the system preferences and go to the modifier keys and restore them or make sure caps lock shift is on lock shift, I've tried that already, I looked it upward and found nothing similar. Help ASAP would be appreciated because it is really annoying

  Hello Gracepullan1,

  I understand that shift key of your MacBook Pro does not respond as before. Fortunately the steps below can help to restore the functionality of the SHIFT key on your Mac.

  1. In the Apple menu, choose System Preferences.
  2. On the view menu, choose the speech.
  3. Click on the text to Speech tab.
  4. If "Text Speak selected when you press the button" is enabled, the key or combination of keys set to read the text cannot be used for other purposes, or used for typing text - click on set the key and replace it with a less commonly used key combination (try using the modifier such as SHIFT keys, command) Option and control). Or disable the option "Read the selected text when the key is pressed".
  5. Click the accessibility pane or universal access in system preferences, and then click the keyboard tab.
  6. Make sure the slow keys is off. With slow keys on, you must press a key for a longer period of time so he can be recognized.
  7. In the accessibility pane or universal access, click the mouse and make sure mouse keys is turned off. With the active mouse buttons, you cannot use the numeric keypad to enter numbers - instead the keypad moves the pointer (cursor). (There is an option to activate the MouseKeys to five presses down option, you can disable this option to avoid accidentally activate it.) If the mouse keys is enabled and you are using a keyboard without the numeric keypad or Num Lock function, see Impossible to type while mouse keys is enabled in Mac OS X.
  8. If the function keys on the top row of the keyboard do not work as expected, see Mac OS x: how to change the behavior of the function keys.
  9. If the problem persists, use the keyboard Viewer to help isolate the problem:
     1. Click the component language & text (Mac OS X v10.6) or international (Mac OS X 10.5.8 or earlier) in system preferences.
     2. Click on the tab Input Sources (or tab Menu entry under Mac OS X 10.5.8 or earlier version).
     3. Click on the keyboard and the characters 'On' box Viewer checkbox to select (click on the viewer of keyboard "On" checkbox under Mac OS X 10.5.8 or earlier).
     4. In the entry menu (flag), choose Show Keyboard Viewer.

  
  

• If the keyboard is connected and detected by OS X, the keys you type will highlight in the keyboard Viewer window. Open TextEdit (or any text application) and try to type something using the keys that failed before to see if they highlight in the keyboard Viewer.
• Start up from the Mac OS X installation disc, choose Terminal from the utilities menu and test buttons that did not previously.  If the keys work while started from the install disc, the keyboard works correctly.  How to solve a problem of software allows to isolate the software problem that may be causing the keys to not answer.

One or more keys on the keyboard do not respond
https://support.Apple.com/en-us/HT203162

Sincerely

• Recover Windows 7 family premium but license key does not work

  Hello

  My HD crashed on my laptop HP, so I got a new one and managed with the help of a friend to get Windows 7 Home premium installed again, but provided with my HP laptop product key does not work, how is it?

  Thanks for any help

  / Jan

  When you request support, please provide the model name and product number complete (p/n) of the HP computer in question. HP/Compaq made thousands of computer models. Without this information, it can be difficult, even impossible to help you solve your problem.

  The information requested above are on the bottom of your computer, inside the battery compartment or on the BIOS boot screen. Please see How can I find my model number or product number? for help more to find this information. DO NOT include your serial number. Please enter the product/model information consumer HP Online Support page and post it here for our review.

  

  Please use the support of HP recovery, you created when you first you computer Configuration. If you don't create this media, please contact the official support HP customer in your region / country, via the Portal Support HP's worldwide, to see if the HP recovery support is available for your computer.

  If you found "recovered" or the Windows product key from the old hard drive, it will not work. The key to the used factory also requires a SLP/SLIC 2.1 BIOS and an appropriate OEM SLP/SLIC certificate.

  Alternatively, if you can still read the 25 characters on the COA affixed Microsoft Windows product key at the bottom of the computer, you can install Windows 7 Home Basic by using this key. Please see "how to install Windows 7 without the disc" to get instructions on how to download Windows 7, create the installation media and install Windows 7 using the product key 25 character of the COA Microsoft on your computer. Please note that this facility is not all customizations of HP or HP value-added that was original installed on your computer. Also note that you will need to download and install most of the drivers from the HP support for your computer page.

  Windows 7 SP1 can be found HERE and HERE.

  Direct link to Windows 7 USB/DVD Download tool. Use this tool to create a bootable DVD or USB Flash drive from windows. ISO

  If you have any other questions, feel free to ask.

  Please click the 'Thumbs Up' white LAURELS to show your appreciation

• My Alt key does not work in windows 98

  I work under Windows 98, check with Alt key during the audit desktop shortcuts, I pressed the key or combination of keys that my Alt key does not work.   Could you please tell my how I have this will work.  Want not my keyboard, it's Ok.

  Hello

  The link below will help you restore Windows 98.
  http://support.Microsoft.com/kb/187526
  instructions: start > run > type scanregw in the box > click OK > click Yes.

  Once the backup is done, insert the Windows 98 Startup disk and restart the computer.

  In the list, choose Start computer with CD-ROM support when you are prompted.

  At the command prompt, type d: (the drive letter must be the letter of the CD-ROM drive), and press enter. At the next prompt, type CD tools\systec and press enter.

  Then type this command pcrestor and press enter and follow the instructions as shown on the screen.

  For more information, see the link below:

  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-keyboard-problems

  If the problem persists, I recommend you contact the manufacturer of the computer.

  It will be useful.