Satellite L300D starts in a white screen with the mouse cursor

Hello

Asked by my friends to help them solve their L300D. Their son had him and they are not sure of what he did, but now when it loads in VIsta, all they get is a black screen with a cursor of mouse in the middle. The slider looks as if it was a less than normal display resolution.

I thought that this would be easily fixed by running a restore, but it did the same thing when I load restore (via the holding company 0 at startup) and even the copy of Windows 7, I tried to install as well.

I think it might be a hardware problem, but before bringing them to contact Toshiba Service for warranty repair, I thought I could post it here and see if anyone has suggestions on what it could be.

Hello

Hey good buddy, if the same question is displayed if you load the function of food and also with Windows 7 I think that it s a hardware problem.
You can try to load the BIOS default settings maybe it works.

To be honest, I think the best way is, you contact the nearest authorized service provider. Technicians can check the mobile and Exchange material, if there is a hardware problem.

Welcome them

Tags: Toshiba

Similar Questions

  • Windows Vista starts with a black screen with the mouse cursor

    Hello

    I bought a new Toshiba laptop with OS Windows Vista from Best Buy. At time of purchse that Best Buy does not give me the Vista OS software, they said that the operating system is already installed in the laptop.

    Now, after a year, I have problems with the laptop. The Vista starts with a black screen with a mouse cursor. Before writing this issue, I searched some tips to solve the problem as

    (1) by pressing F8 while the computer is on and select it the option "last good known Configuration (Advanced) option." but it didn't work.

    (2) by pressing F8 when the computer is turned on, then turn on the option 'System repair Option', it did not work.

    (3) by pressing F8 when the computer is turned on, and then select the option "" safe mode / Normal mode option "Unfortunately she also did not work."

    Could you get it someone please let me know how I can solve this problem.

    Thanks in advance

    If Safe Mode does not and you do not have a Vista DVD from Microsoft, do a repair disc to do a startup repair, etc.:

    Download the ISO on the link provided and make a record of repair time it starts.

    Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

    At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu.

    When you have changed that, insert the Bootable disk you did in the drive and reboot.

    http://www.bleepingcomputer.com/tutorials/tutorial148.html

    Link above shows what the process looks like and a manual, it load the repair options.

    NeoSmart containing the content of the Windows Vista DVD 'Recovery Centre', as we refer to him. It cannot be used to install or reinstall Windows Vista, and is just a Windows PE interface to recovering your PC. Technically, we could re-create this installation with downloadable media media freely from Microsoft (namely the Microsoft WAIK, several gigabyte download); but it is pretty darn decent of Microsoft to present Windows users who might not be able to create such a thing on their own.

    Read all the info on the website on how to create and use:

    http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

    ISO Burner:http://www.snapfiles.com/get/active-isoburner.html

    It's a very good Vista startup repair disk.

    You can do a system restart tool, system, etc it restore.

    It is NOT a disc of resettlement.

    And the 32-bit is what normally comes on a computer, unless 64-bit.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Vista recovery media obtain and/or use the Partition Recovery Vista on your computer to the factory settings .

    There is no Vista free download legal available.

    Contact your computer manufacturer and ask them to send a recovery disk/s Vista set.

    Normally, they do this for a cost of $ small.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    In addition, ask them if you have a recovery Partition on your computer/laptop to restore it to factory settings.

    See if a manual provided with the computer or go to the manufacturer's website, email or you can call for information on how to make a recovery.

    Normally, you have to press F10 or F11 at startup to start the recovery process...

    Another way I've seen on some models is press F8 and go to a list of startup options, and launch a recovery of standards of plant with it, by selecting the repair option.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Also ask them if it is possible to make the recovery disk/s since the Partition of recovery in case of hard drive failure or System Crash, when you're up a new drunning.

    They will tell you how to do this.

    Every computer manufacturer has their own way of making recovery disk/s.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Or borrow a good Microsoft Vista DVD (not Dell, HP, Acer, recovery disk/s etc).
    A good Vista DVD contains all versions of Vista.
    The product key determines which version of Vista is installed.

    There are 2 disks of Vista: one for 32-bit operating system, and one for 64-bit operating system.

    If install a cleaning is required with a good DVD of Vista (not HP, Dell recovery disks):

    At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu

    Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

    http://support.Microsoft.com/default.aspx/KB/918884

    MS advice on the conduct of clean install.

    http://www.theeldergeekvista.com/vista_clean_installation.htm

    A tutorial on the use of a clean install

    http://www.winsupersite.com/showcase/winvista_install_03.asp

    Super Guide Windows Vista Installation

    After installation > go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > get latest Vista drivers for it > download/install them.

    See you soon.

    Mick Murphy - Microsoft partner

  • CHKDSK replaced the security id not valid with default security id & showed a black screen with the mouse cursor

    Hi you

    After running CHKDSK, it said replacement of the security id invalid with the default security id in windows 7 64 bit

    After that it's over, he just showed a black screen with the mobile mouse cursor!

    I searched but did not find the answers on Microsoft

    Please help me

    Hello

    Thanks for posting your question on the Microsoft community.

    We need more information about the issue so that we can help you better.

    Check the drive run at Windows startup?

    Thank you for details on the issue.

    This message is displayed because the specified file has an invalid security ID. Each file on a NTFS or FAT volume has security what ID assigned. The ID assigned to the data file does not match the ID assigned to the security data stream file ($SDS). There is a mismatch of Ids. CHKDSK replaced the invalid security ID.

    Black screen with cursor may appear due to corrupted display driver.

    I suggest you try using the steps described in this article and check.
    Reference:
    Why my screen is black when I start Windows 7?
    http://Windows.Microsoft.com/en-us/Windows7/why-is-my-screen-black-when-i-start-Windows-7

    Important notes:
    Serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
    http://Windows.Microsoft.com/en-us/Windows/back-up-registry#1TC=Windows-7

    Running chkdsk on the drive if bad sectors are found on the disk hard when chkdsk attempts to repair this area if all available on which data can be lost.

    When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

    I hope this information helps.

    Please let us know if you need more help.

    Thank you

  • Windows 7 Professional with white screen and the mouse cursor

    I have a Dell Latitude E4310 running Vista professional 7.

    It worked fine with no problem except when I turned it on this morning.

    He went through his normal boot sequence (Logo Microsoft...) and then instead going to my office for display, the screen stayed black with only my visible mouse cursor.

    I can boot into safe mode and my desktop is visible.  I don't know what to do at this point and would be grateful to anyone who helps.  Thanks in advance!

    Hello

    Do a Safe Mode system restore to before the problem.

    "In Windows 7 system restore:

    http://Windows.Microsoft.com/en-us/Windows7/products/features/system-restore

    __________________________________________________

    If that does not fix it:

    Make your own information system repair disc in this tutorial:

    "How to create a Windows 7 system repair disc"

    http://www.SevenForums.com/tutorials/2083-system-repair-disc-create.html

    "This will show you how to create a system repair disc Windows 7 to be able to use to start the system recovery options to help recover your Windows 7 installation, if you have not a Windows installation disk, can't find your Windows installation disc or can not access the recovery options provided by your computer manufacturer.

    A system repair disc is not able to install Windows 7.

    Note

    If you are unable to start your Windows 7 to create a Windows 7 system repair disc, and then you could create on another computer for use on your computer. »

    _____________________________________

    Then, use this disk for System Recovery Options:

    "System recovery options".

    http://www.SevenForums.com/tutorials/668-system-recovery-options.html

    "How to run a startup repair in Windows 7"

    http://www.SevenForums.com/tutorials/681-startup-repair.html

    See you soon.

  • Vista not loading - just get a white screen with the mouse pointer

    Hi using Vista for a while now, 4 years, no probs real.  Then two days the PC crashes, and trying to restart the option repair (recommended) came, or start Windows normally, selected repair option, opens Windows screen, then a mouse pointer and that is it, have tried all the options by using the form F8 but never went to the same point, can not use safe mode , don't be filled disc no at all to repair or reload.  Impossible to get even at command proment unless I'm missing a way to get this up on the screen.

    Help please,

    Hello

    1 him comes from the operating system that is pre-installed on the computer?
    2. do you get an error message when you try to start in safe mode?


    You can turn off all external devices (except the mouse and keyboard), and then try to start.


    If you are able to start in safe mode, you need to get a windows vista dvd to solve the problem
    If you are able to organize a windows vista dvd, you can perform a startup repair
    You may also contact the computer manufacturer to obtain a windows vista dvd
    See also the link to learn more:
    What to do if Windows does not start correctly
  • Disc Read Error black screen with the mouse cursor

    Hello world.

    I'll apologize in advance if this was picked up elsewhere, however, I've been unsuccessful with validated solutions, I found.

    I am trying to reinstall windows 7 on my laptop. I used to have win8 but got fed up with the thing of 100% of the disk. I reformatted my drive and installed win7. Everything was ok for a few days, and then he started getting lag. I decided to do a chkdsk (c:/f/r/x). He asked for a reboot in order to complete the process. After the reboot, chkdsk found a couple of bad sectors (I don't remember what files should be moved) and restarted again. This has happened 3 times in total.

    The last restart led me to the «a read disk error occurred press Ctrl + Alt + Delete to restart» It comes as I can get without the disc...

    Then I tried an official win7 installation disc which gets a little further. After lingering on the 'Starting Windows' screen for a few minutes, the screen turns black with only the white slider.

    I changed my BIOS settings also so:

    * SysInfo *.

    -No change

    * Advanced *.

    -CPU - disabled power saving mode

    -EDB (Execute Disable Bit) - active

    People with disabilities - Mode BIOS fast-

    -AHCI Mode Control - Manual

    -Set the AHCI mode - people with disabilities

    -USB S3 Wake-Up - disabled

    * Security *.

    -No change

    * Start *.

    -Boot Device Priority

    1 SATA CD (DVD player)

    2 SATA HARD DRIVE

    -Touch Mouse Pad - people with disabilities

    -Secure Boot - people with disabilities

    -Selection of the Mode of OS - OS CSM

    -Internal LAN - enabled

    -PXE OPROM - disabled

    [Please note that I used setting 'UEFI and CSM the OS' aswell in the Mode of the OS but kept a CSM OS as long as there is no point using both with win7]

    I have used most of the F8 options and get the w/cursor black screen.

    Start in safe mode always seems to stall on "... \drivers\disk.sys" what "loading Windows Files". After 5-10 minutes on this, it would eventually return to the screen Black w/cursor...

    Jacky help would be really appreciated, soon.

    There is no point in trying to reinstall Windows. If your drive is faulty, then a new installation will not fix it. To get a reliable report on the status, you must download and run the web page of the Disk Manager Diagnostics tool.

  • Black screen with the mouse cursor, ONLY. Nothing else works.

    I'm trying to fix a computer that, when started upward, ends with a black screen and a cursor after the initial screen for Micorsoft. The computer requires no log-in, so there is no screen connection first.

    2 things I found that work at this stage.  I can move the mouse around, and if I hit the SHIFT key 5 times I get invited to turn on sticky keys (or not).

    CTL-Alt-Del does nothing more than any other combinations of keys I've tried (and I have tried many).

    I get the same results when I try to go to one of the Security Modes.

    And just to make things interesting, we no longer have the original computer discs. I tried using the Vista disk that came with my Gateway laptop, but apparently it doesn't have the drivers for the HARD disk on the desktop controller because when I try to do a repair he does not find the local disk.  In this context, doing a complete reinstall could be a real challenge, so I really prefer that we can just fix the problem.

    I don't have access to the command of computers through a plugged to my laptop external HARD drive docking station.  The drive seems to work ok from what I see.

    Another forum suggested that the event logs might be corrupted.  So while I was looking through the files from my laptop, I renamed the folder for the event logs and created a new folder with the name of origin.  Unfortunately, this has not fixed the problem.

    Any ideas?

    As a result of this issue:
    I managed to get this computer working properly again.  The problem was something in Vista. For some reason, Vista was getting hung up before loading the office and could not go beyond that point.

    I finally understood why the hard drive is not accessible when I boot on the CD.  It turns out that the motherboard has 2 controllers on it and the drive is connected to the secondary controller.  I moved to the DC main and solved this problem.

    I was allowed to start a restore from CD and restored the operating system to a previous restore point.  After that, the computer started fine.  I can't say what was causing the problem for sure, but I suspect that he had executed an automatic update that did not fit right.

  • Black screen with the mouse cursor.

    Some of our users are having problems with their screen goes to a black screen when they try to lock their computers using CTRL/ALT/DEL, instead of the standard screen of windows that appears usually.  Users also have a problem with the icons on the desktop is not not visible until they hover above them with their mouse.  I tried to find ways to solve this problem and have not found an answer which is quite what our users are from.  Computers primer, and it comes after what they have connected.  It's only when they're trying to lock their PC screens go black with only the cursor visible.  We use Vista Business SP2.  Thanks for any help.

    Hello

    ·        You are on a domain?

    ·        Use roaming profiles?

    If you are on a domain that your question would be better suited to the TechNet community. Please visit the link below to find a community that will provide the best support.

    http://social.technet.Microsoft.com/forums/en-us/category/windowsvistaitpro

    Hope this information is useful.

    Amrita M

    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • White screen with the cursor of the mouse after login [Win2008, RemoteDesktopConnection]

    Hello

    My problem:
    -J' use desktop connection to a remote server remotely. Operating system remotely is Win2008.
    -Today, after the update of the victory and reboot that I can not connect with the usual account.
    -After entering password I see a short period "prepare your office...". "and then white screen with the mouse cursor. I can manipulate the slider, but that's all. No icons, no element at all.
    -Ctrl + Alt + Delete or Ctrl + Shift + Esc have no effect
    -I can connect with another account (!)

    Can someone help me?
    I read somewhere that the reason of this problem can be network drives. I have a couple of it, but not on the work account corrupted account. How to remove these records of account I have no access?

    Hi Shwed_Berlin,

    Since your question involves the use of Windows Server 2008, please join the TechNet community for assistance. They specialize in THIS type of environment Pro and will be better suited to help you.

    http://social.technet.Microsoft.com/forums/en-us/category/WindowsServer

  • T-200 HP G60-white screen with the arrow of the mouse... Help! I tried a lot of things, but nothing works.

    Help! I was loading some CD last night in iTunes and let run all night. This am, I tried to wake up the PC again to a white screen with a mobile mouse arrow.  I sought the advice so far and found this informative link:

    http://support.HP.com/us-en/document/c03518165

    so I tried 3 of the 4 stages:

    Step 1: reset - MADE - always have a white screen with the mouse arrow.

    Step 2: Unfortunately, I don't have an external monitor

    Step 3: recovery of BIOS - DONE - always have a white screen with the mouse arrow.

    Step 4: reinstall the memory modules - DONE - always have a white screen with the mouse arrow.

    I restarted in Normal mode; In SafeMode... all with the same result = an empty space of the screen, a mobile mouse arrow... but I can't seem to Windows.

    Help, please.

    There are three main ways to restore your laptop to its 'Condition of the factory' - see the document on the corresponding link below.  There is a section to back up your personal files, see the section corresponding to your operating system including a video

    Performing a HP System Recovery - Windows 8

    Perform a recovery of the HP system - Windows 7.

    Perform a recovery of the HP - Windows Vista system.

    Perform a recovery of the HP - Windows XP system.

  • OS boots to a white screen with the pointer of the mouse only

    doesn't show any desktop computer


    BONES appears at startup but without bars, icons or background when you are finished. Displays only the white screen with the mouse pointer. Even in safe mode unless there is safe mode in each of the 4 corners of the display discription and windows at top-center

    tablerock,
    Try the items listed on this thread.
    http://social.answers.Microsoft.com/forums/en-us/XPRepair/thread/901f9138-7a73-42f2-86ed-00c7fef3b77e

    Let us know the results. Mike - Engineer Support Microsoft Answers
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • My Windows Vista computer displays a black screen with only a white arrow to the mouse cursor.

    I have a black screen with only a white arrow to the mouse cursor.  I tried to start in safe mode, safe mode with networking, and safe mode in the command prompt. Each time, I just get a black screen with a white arrow cursor.  How can I get my screen back?

    original title: black screen

    Hello

    Remember to make changes to the computer before the show?

    Try the following methods and check the status of the issue.

    Method 1:

    Disconnect an external device connected to the computer with the exception of the keyboard and mouse and check if it helps.

    Method 2:

    If you have the Windows Vista disc, the computer by using the startup disk and perform the Startup Repair. See the following links:

    What are the system recovery options in Windows Vista?

    http://Windows.Microsoft.com/en-us/Windows-Vista/what-are-the-system-recovery-options-in-Windows-Vista

    Make repairs to the system from the Windows recovery environment.

    http://Windows.Microsoft.com/en-us/Windows-Vista/make-system-repairs-from-the-Windows-recovery-environment-from-Windows-Vista-inside-out

    Method 3:

    If the method above does not solve the problem, then try to perform a restore of the system from the Windows Recovery Console. You can see the link provided in method 2.

  • When you try to open sites, get a white screen with the title - trc.1emv2.

    Original title: Hi I have connection problems.

    When you try to open sites, I get a white screen with the title - trc.1emv2 - I left it sometimes for several minutes and nothing happens. I wonder if this could be a virus? This problem started two weeks ago, but I have not downloaded anything > it could be a virus.

    Hello

    1. have you enabled all the parent controls?

    2 do you have limited access to all Web sites?

    3. what browser do you use?

    You can view the following items and see if it helps:

    Difficulty of your web browser hijacked

    What is the browser hijacking?

    Hope this information is useful.

  • Windows xp does not start, I can't even in safe mode. I Mindprint just a black screen with the mouse arrow. What can I do

    Windows xp does not start, I can't even in safe mode. I just get a black screen with the mouse arrow. What can I do

    Hello

    1 did you changes to the computer before the show?

    You can try the troubleshooting provided in the link below steps to fix the problem.

    Computer stops responding with a black screen when you start Windows XP

    http://support.Microsoft.com/kb/314503

  • Windows xp does not start, I can't even in safe mode. I just get a black screen with the mouse arrow. What can I do

    Windows xp does not start, I can't even in safe mode. I just get a black screen with the mouse arrow. What can I do

    You have all the features non-essential related to the machine?
    Have you installed a new hardware or software recently?

    Try to do a repair install and see if it corrects the problem.

    How to perform a Windows XP repair install

Maybe you are looking for

  • Not up to date Version 34 do not remain.

    I often have a dated version 33.0 at 34.0.But next day when I checked appear version 33.0.Why this trouble occurs.

  • Mail looks so bland. There are other looks?

    In Thunderbird you can download changes to the appearance of the email window (and for free). Is there something similar for the mail? It's so boring.

  • Installation of Predator G3-605 case fan

    Hello new here 1st post. How can I install a back box to my PC fan. Ive pushed into a GTX970 in lieu of the GTX745 and its loads all good but very hot, hot air coming out of the back. Want to install a case at the rear fan. The case has a place for a

  • Help! using WSUS and 22 sofar return changes

    I just started to use WSUS in my field.  I have AD.   On the Pro 60 or so W-7 computers in the field, 22 gives me this message "Failure Configuring Windows Updates, Revert Changes".  The 32 Bits seem to not be performed.   I have a few computers with

  • The IPCC Outbound Option time zone setting

    Hello Option out of the IPCC, how can I set time zone for each customer record? I might be able to set the GMTZone and GMTZoneWOrk fields in the DB Dialing_List to set the timezone for each customer record. However, if I want to import a list of cont