Satellite L50-B-211 - Touchpad does not work

Hi I have a question

We just bought a Satellite L50-B-211, but the touchpad is not working properly.
Move the pointer autour is no problem, but the buttons do not work.

Using the buttons does nothing, left or right clicking has no effect?
If I want to get the properties of a file right-clicking does not work?
(two fingers press work)

The hardware is correctly installed, there is no problem in the configuration of the device.

Do I have to return the device (before installing our software / config the device to our needs)
or is this a software bug?

According to specification for laptop, your laptop was supplied with Win8.1 pre-installed so that all the necessary drivers are installed and all hardware should work fine.

Try please check all the touchpad settings and check if changing the settings has positive effect.
What you can try to do is to reinstall the original recovery image and test once more with the factory settings. If the result will be the same, I recommend you to contact your dealer as soon as possible and explain the situation. Ask if you can get the new machine.

Tags: Toshiba

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