Scanner not grabbing or scan

Hello

I have a HP Laserjet 100 color mfp m175nw who stopped to grab the book, I took it out and it seems that all the cables are fine, they are also connected correctly. Not sure that the problem can be.

The scanner of ordinary glass works very well.

Thank you

-Kevin

Hey @KArendt,

I'm sorry to hear that the provided troubleshooting steps could not solve your problem. The sensor of the product is a non-replaceable part. Usually this paper sensor failure, you have all of the product being replaced. In saying this, I recommend you contact HP technical support by phone at this time to explore other options for you.

HP Technical Support can be reached at the: 800-474-6836.

If you do not live in the United States / Canada region, please click the link below to get help from your region number.

HP support worldwide

Thanks for joining the Forums from HP Support. Have a nice weekend!

Tags: HP Printers

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