scanning HP photosmart C6150 problems

Similar Questions

• Photosmart C6150 analysis fails

  A problem occurs when I try "Scan a picture" or "Scan a Document" from the HP Solution Center. The following error message is displayed.

  An unexpected internal error has occurred. Click OK to close the program, and then try the following:
  -Restart the program.
  -Restart the PC and then try again.
  -Reinstall the software photos & images and try again.

  Restart the program leads to the same error. Restart the PC does not help.

  I uninstalled the old software, downloaded and used "AIO_CDA_Full_Network_enu_NB.exe" to reinstall all software, including the Photo & Imaging software.
  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-47461-2&LC=en&DLC=en&cc=us&...

  Host computer is a HP Pavilion a1730n running 32-bit Vista Home Premium.
  http://support.HP.com/us-en/document/c00820204

  Message edited by Gordon2 on 27/09/2009 15:44

  Finally got the HP Photosmart C6150 (C6100 series) to scan with the HP Solution Center!

  The thing that is a released hotfix must apply despite the fact that the drivers I used were posted at a later date, 2009 07 / 04/2009.

  The patch is under a link marked "Critical update to enhance reliability of network and USB connectivity and improve system responsiveness while printing" [2.0 - 25.29 M / 04/2009].

  I applied the patch after installing 'HP Photosmart full feature software and drivers' [07-2009 080.001.225.001 - 159.25 M].

  Both are available here:
  http://h10025.www1.HP.com/ewfrf/wc/softwareList?OS=2093&LC=en&DLC=en&cc=us&product=1153491&lang=en

  While the works of scan (and again, it prints), I still have a slight problem with the function of the status of the HP Solution Center. I right click the icon HP Digital Imagaing monitor on the bottom right toolbar (need of the time display, cannot think that the toolbar is called), then select "HP Photosmart C6100 series-online status display. Which evokes the "HP Photosmart C6100 - status ' window, which indicates,"Series of HP Photosmart C6100 disconnected!". However, since this window, I click on "View ink levels" and get the information expected.

  Interesting to note that from this response, there was 1 243 views of this thread, and all messages before 9 were by me. So I can talk to myself, but obviously many people are listening.

• Can not scan wireless Photosmart Premium C410A

  My C410A runs well wireless for all functions except scanning. It will not respond to a command to scan wireless. Support long sessions with HP and Microsoft Netgear (mfr-router) have failed to identify the source of effective workaround of prob. has been to use the USB connection for the scan only function. Everyone knows the inability even to scan wireless?

  Problem solved after three hours on the phone with HP technicians yesterday and today. Bottom line: the signal from my router Netgear Wireless-G (WGR614v10) is not enough to support stable wireless scanning, and therefore the permanent solution is to scan to my HP C410A only via the USB connection. A secondary issue was my inability to scan from my second printer, a HP all-in-one Photosmart 3210. Technology concluded that, because of the presence of the solution Center for the C410A, the scan of 3210's function, which depends on a previous Solution Center version much (v7), could not coexist on the same computer. So, the solution to this issue is simply to use the 3210 for everything except scanning.

  Thanks for your efforts. Detective Conan.

• How to scan on photosmart c510 pc

  How to scan on photosmart c510 pc

  Hi HPJohnN,

  Open the Solution Center and make sure you have enable scan to PC.

  

• I have a Photosmart C6150 all-in-one printer and too HP software. I can remove it?

  I have a Photosmart C6150 all-in-one printer and too HP software.  I can remove it?

  I have HP customer Participation Program 7.0 (245 MB), HP Document Viewer 7.0 (3.09 MB), HP Imaging Device functions 8.0 (2.44 MB), HP Photosmart all-in-One software 9.0 (15.65 MB), HP Photosmart Essential (11.15 MB), HP Photosmart Prime Software 6.5 (245 MB), HP Photosmart, Officejet and Deskjet 7.0.A (44,35 MB), the HP software update (3.42 MB), HP solution Center 7.0 (3.09 MB). (see screen capture below)

  

  Hello

  It is to your liking, in fact BUT in the list if you want to use all functions, you must keep all except 'Participation program.

  Kind regards.

• After a power outage my printer Photosmart C6150 does not completely start.

  Printer turns on, display stands, then a few seconds later it turns off, then it turns back on and repeats indefinitely.  I tried to reset the andpowerstrip power module it is plugged. No luck.  Is he dead?

  Hello Jpjacksonjr,

  Since you have already tried to reset the unit and who has not solved the question that we should try to use the most advanced resets.

  Perform the steps for reset provided by PrintDoc on this forum thread.

  Radio wireless guard fails on photosmart c6150

• HP Photosmart C6280: problem scanning using HP Photosmart C6280

  All of a sudden my all in one HP printer displays "No. Scan Options" and the HP Solution Center cannot find any HP product installed on my PC, although I am still able to print.

  I found the help section relevant on the Web site which shows the topic "no option on HP Photosmart C6280 scan using Vista" but if clicked, no documents appear, the only question asked was useful document? !!

  Hello @CovBoy,

  Welcome to the Forums of HP Support! I understand you can't scan with your HP Photosmart C6280. When you try a scan of your computer that is running the Windows Vista operating system, you get an error message "no scan options".

  I see that you were able to find the document for solving the problems, but it does not open for you. Try clicking on the link below and follow the steps listed, the same steps apply:

  Message "No Scan Options"

  You are now able to scan or you still get an error message? Let me know I'll watch for your reply.

  Thank you for being a part of the community of HP. If you want to say thanks for my effort to help, click on the "Thumbs up" to give me a "Bravo".

• Photosmart C-4440: problem of scanning HP photosmart C-4440

  Thanks in advance for the help. I have a Dell Dimension 4600i computer of Windows XP that I try to use with a printer HP Photosmart of A-I-O c-4440. (I have also a Windows 10 other home before someone is tempted to tell me just to get a new rig.) The 4600i and the photosmart otherwise work fine.)

  Ok. Down to the problem. After I installed the C-440 first and tried to scan I got the 1706 error code: "error 1706. No source valid cvould lies in the analysis of the product. Windows Installer cannot continue." (Try to use the scan key tells me to scan using my computer).

  So I tried a few solutions, online HP scan.msi file download and it would not install on my computer. Tried to do it from the disc (help to explore). Double click on scan.msi and has not worked. A box will open on my computer for about 1/4 of a second.

  So I thought that I would try to create a path for scan.msi. Went to C:\program files and created a folder I named scan and drag a copy of scan.msi inside (I copied the HP installation disk).

  Then I stopped doing 1706 and started getting the error code 1311: ' file not found Source: C:\Program Files\HP\Scan\Scan.cab.» Ensure that the fike exists and that you can access.

  Now here's the weird part. If I retry about 5 times to scan after 1311 error, then try to cancel about 5 times, all of a sudden the printer starts the search and I get a page that gives this file options (pdf is already highlighted) and I can click Scan, then click OK and my document is scanned and I have a copy on my PC.

  That HP has finally a fire that fix for this problem? Is the problem of my PC? Thank you.

  Dear rb011,

  We have solved the problem.   Working from the support document link that you gave me I've found a partial success with option #2.  At first, it didn't work because I got a message, something like "the feature you are trying to use is on a network" when I tried to scan.

  So I went on my C: drive and under HP in Program Files and I created a new folder that I named "Scan."  I then went to the hpdisk file that I created and I copied all files scan.cab and scan.msi (found in the setup in a business case).  What I pasted in 'My' folder "Scan".

  Now, I can scan without error messages.  My computer takes some time to "think" before scanning begins (the Green must bar go left right several times while he is "recovering information").  But I'll take that vs error messages.

  Intersting that the installation process has not created a folder to scan on my computer.

  Thanks for your help.

  Tyro

• Flag 23: problem of scanning hp photosmart 7520: Automatic Document feeding

  My photosmart hp 7520 worked well since I got a couple of months.  I have often used the feature of the parser for a single page (or photo) both placed on the glass.  I also used it to scan several pages in a file PDF - one page at a time placed on the glass (not via the ADF because they are double sided pages).  Two days ago, I started having trouble with the scan function.  When I select Scan--> computer-->-->--> PDF Document MYPC and load a single page on glass, sometimes it allows me to analyze this page, I request to load the next page which I do but that's all.  He said that the analysis has been a success and the document is saved even if I have additional pages.  It doesn't gives me the opportunity to make more than two pages.  At other times, as soon as I put the first page on the glass and go to the scanner, it does "No preview available when you use the ADF" even if there is no paper in the ADF.  I did not any changes for the 7520 or Pavilion.  Is it a software HP 7520 glitch or hardware problem?  I tried the normal stuff of uninstalling the software and put it back, by restarting and unplugging the 7520, etc. all to nothing does not.  Same problems keep occurred.  Suggestions?  Thank you.

  Hi davedunbar,

  Thanks for your efforts in solving problems, and Yes, I'd say gives us a call to see about a replacement printer. We tried all the troubleshooting steps at this stage.

  Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  I hope you enjoy your Monday

• Scanning Photosmart 7510 problem

  My Photosmart 7510 worked fine for six months or so I've owned it. Recently however, my laptop stopped recognizing the 7510 scanner, although the impression was very good. After having tried in vain a few things, I deleted all the driver from HP and other software and it reinstalled from the CD, but the problem persisted. I worked through the guide installation failure MSI 1603 HP, including downloading of new versions of drivers and other software, and everything has worked fine until it is returned to normal startup in msconfig and restarted the laptop, how the scanner is not found again.

  I run Windows 7 and connect with the wireless printer.

  I guess that something in the startup is interfering with the communication scanner, resulting perhaps an update from Microsoft.

  Any help would be appreciated.

  Welcome to the Forums of HP Chris170,

  I see by your post that the scan has stopped working. To turn off the startup items, it started working again.
  I can help you with this problem.

  The cause would be a program that runs in the background.

  Try with the Antivirus Scanning software off to remove the cause.

  Then you can go into the msconfig for Startup tab and just activate a few elements at a time and try to scan the image. In this way, you can leave the problem not controlled. But your time will help.

  For my part, I turn off everything but my Antivirus software in the msconfig. Speeds up the computer also.

  If you need help, let me know.

  Good day!
  Thank you.

• Photosmart C7180 all-in-one: scan to computer file problem

  The computer and the printer are turned on and connected.  The menu scan give 2 options of scan and reprint or scan to storage device.  In the past, I was always able to analyze the items to a file in the computer.  What should I do?

  Hello @salbet,

  Welcome to the Forums of HP Support!

  I understand that you are no longer able to scan directly on your Windows 7 computer from the front of the printer all-in-one HP Photosmart C7180. I would like to help you today with this problem of scan. The issue you are experiencing seems to be due to a problem of 'No Scan Options'. To solve this problem of menu scan can I please have you follow the steps below.

  To begin troubleshooting can I please have you click here. Once the support document opens, please follow the steps in the Solution, Solution two, and three and four Solution. This includes all sub-steps under listed to complete Solutions. Once the diagnosis is complete please try to scan from the front panel of your print to confirm if the problem is resolved.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• Problems scanning with Photosmart 5510 on Yosemite Mac (OS 10.10)

  I recently spent a MacBook Pro to a MacBook Air Yosemite running. My printer/scanner was perfectly compatible with the old machine, but nothing else that headache has provided on the new.

  The printer actually works OK but the scanner consumed enormous amounts of time to fix it and still does not work.

  I have installed and reinstalled the driver current time more than I can count. Sometimes the HP utility freezes and has to be restarted. Sometimes it just hangs. Sometimes, I have a screen similar to the one below showing that it has connected to the scanner and activated, but when I go to scan, I absolutely zilch.

  Please help me solve this problem. I've posted about it a number of times, sent tech support several times and I wrote to the head of the tech group. I got response ZERO in five days and am almost ready to ban all products HP to my office to go always.

  

  Hi there @HVDesigner , welcome in the community

  I hope to be useful for the problems of scanning that you face with your new MacBook Air, Yosemite running. Before attempting any software troubleshooting more, I will suggest checking the material, reset the printer and the network (if you are connected).

  1 reset the printer, and then make sure that the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on and can help analyze. I was witness to a direct connection, only this type of fixing problem.

  Press the power button to turn the product on.
  With the product, unplug the power cord from the back of the product.
  Unplug the power cord from the wall outlet.
  Wait at least 15 seconds.
  Plug the power cord into the wall outlet.
  Reconnect the power cord to the back of the product.
  If the product does not light by itself, press the Power button to turn it on.

  2. try power cycling network devices:
  Turn off the printer and the computer and unplug the router for 1 minute (do not press the buttons on the router).
  Plug the router back in and wait another minute, turn on the printer and the computer.

  3. a copy to make sure that the printer is in good working condition to continue software troubleshooting.

  4. If copies of work without a problem, try the following steps in order:

  1. Mac OS X: how to reset the printing system
  2. Repair disk permissions
  3. Restart the Mac.
  4. Download and install the complete driver here: printer e-all-in-one HP Photosmart 5510d printer B111h/B111j full feature software and drivers
  5. In addition, to download this driver: HP v3.0 for OS X printer drivers

  5. try scanning with scans and software scanning HP should work now!

  If by chance the scans do not work, please, give us a call.

  Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  Have a great Monday!

• Photosmart c6150 - scanning

  I have successfully used my C6150 as an all in one printer wireless for quite awhile.  Recently it has stopped communicating with my Mac. I have tried to reinstall the software, download and reinstall the recommended HP drivers, disconnect everything and start over including power off. However, no communication. As a result, frustration, I have the joint through the USB connections.  It prints but will not scan.  When I try to scan (either from the printer or the computer), it goes through all the motions, including the paper by the printer, but nothing appears on the computer.  I'm using OS 10.5.8.  Does anyone have any suggestions?  Thank you.

  Thank you.  I could have saved a lot of time and a few headaches if someone told me to try to reset the printer at the start.

  However, the key is that the problem seems to be fixed.

  Moreover, even if I am the owner of the printer, I speak for myself and not the printer.  Thanks again.  Good day.

• scanning/copying on photosmart c4480 problem

  Hello, I see a few posts on the lines when scanning or copy but does not when you print. My all-in-one has the same problem with a page of A4 size in black for 2 inches. After reviewing the scanner/copier (sorry!) thingymajiggy moving the defective area looks different with no bar top unlike the part that works, that would cause and this part of the unit is easy and cost-effective to replace? Sorry for the vague language.

  I saw the impressions of the sample that you have uploaded.

  This cause by the lamp in the scanner.

  Please bring your printer to the nearest centre of Sevice HP/support service.

• Photosmart 5525: Problems scanning with HP 5525

  After installing HP 5525 in a wireless environment, everything works perfectly.

  However, after 3 to 4 scans (made by the Panel of touch control on the 5525), the wireless connection between the HP5525 and the laptop disappears...

  Anyone have an idea how this problem can happen?

  Thank you!

  Hello

  You can try this:

  Creating a TCP IP port

  1. Print a Configuration Page to get the printer IPv4 address (you can also tap on the icon wireless on the front panel of your printer to obtain the IP address)
  2. On your PC, go to control panel configuration, devices and printers, right-click the printer and on the left, click printer properties, select the Ports tab.
  3. Click Add Port, select the Port TCP/IP Standard, then New Port and follow the instructions in the wizard.
  4. Type the IP address for the printer.

  Note that you can ALWAYS go back to the original port the HP software installed by selecting the HP port on the Ports tab (in the properties of the printer)

  Thank you.