Flag 23: problem of scanning hp photosmart 7520: Automatic Document feeding

My photosmart hp 7520 worked well since I got a couple of months.  I have often used the feature of the parser for a single page (or photo) both placed on the glass.  I also used it to scan several pages in a file PDF - one page at a time placed on the glass (not via the ADF because they are double sided pages).  Two days ago, I started having trouble with the scan function.  When I select Scan--> computer-->-->--> PDF Document MYPC and load a single page on glass, sometimes it allows me to analyze this page, I request to load the next page which I do but that's all.  He said that the analysis has been a success and the document is saved even if I have additional pages.  It doesn't gives me the opportunity to make more than two pages.  At other times, as soon as I put the first page on the glass and go to the scanner, it does "No preview available when you use the ADF" even if there is no paper in the ADF.  I did not any changes for the 7520 or Pavilion.  Is it a software HP 7520 glitch or hardware problem?  I tried the normal stuff of uninstalling the software and put it back, by restarting and unplugging the 7520, etc. all to nothing does not.  Same problems keep occurred.  Suggestions?  Thank you.

Hi davedunbar,

Thanks for your efforts in solving problems, and Yes, I'd say gives us a call to see about a replacement printer. We tried all the troubleshooting steps at this stage.

Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

I hope you enjoy your Monday

Tags: HP Printers

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