Scanning Photosmart 7510 problem

Similar Questions

• Scanning Photosmart C310 problem

  On my photosmart C310, I can scan from the control panel of the printer, but if I use the analysis of solution center it fails. I can't change the settings in the solution Center. I completely uninstalled and reinstalled the software with no change in results. The HP Scanning window opens in a small window and cannot be resized. He runs the scan process, and then another window opens indicating that a software error has occurred.

  It contains the extended next error message: 4, [(3,42,0)]

  I have windows 7 64-bit home installed on my PC.

  Recently, the only thing to do is uninstall/reinstalling the HP software.

  You see the behavior that is described at the opening of Scan?

  Check the DPI of the computer settings, the HP software supports 100% DPI only:

  1. Right-click on an empty area of your desktop and click on the Screen Resolution.
  2. Click on the link to make text and other more or less important .
  3. In the left pane, click set custom text (PPP) size .
  4. To the right of the scale to this percentage of normal size, click the drop-down list arrow and select 100%.
  5. Reboot your PC and try to scan from the HP software

  Please let me know of any changes,

  Shlomi

• Scanning Photosmart 7520 problems

  I just tried I scan a document to the printer. I get a message indicating it found no computer.  I can scan OK computer. Also, how I'd get an icon of the scanner showing on the bottom of my screen?

  Helen

  Helen

  I'm Home widgets. Two of them. I went to the HP installation wizard and highlights my printer connected wireless even if it is connected through the USB port. I went through the installation and at the end, click on the box for the widget. I had to do that both of my printers. Everhting now works!

  Thanks for your help.

• Scanning Photosmart B110a problem

  Hi, can anyone help please?

  The function of scan on my printer resulted in registered black when pages and then seen a preview on my Mac running 10.9. It's already happened and one of the error messages suggested one and then by reinstalling the program, what I did today. Unfortunately, I don't have the original disc and I can't find the software on the HP support pages. I followed the instructions on this site and can now print wireless but when I try to scan it does not find the software. As suggested, I installed all the apple and adobe updates. Could someone please provide a link to the drivers to reinstall the scan feature.

  Thank you

  Thanks much Herculean

  There, I had in the end. Your previous post led me to review alternative methods of scanning. I used the Mac image capture application and everything worked.

• When I scan documents with HP Photosmart 7510 ADF, how can I stop the pages to be marked?

  Hello

  I use a HP Photosmart 7510 (model No. C311a, product no. CQ877B)

  When I scan documents using the automatic document feeder, they are more often (80%) marked left.  It seems to be caused by the wheel which initially grabs the book.  It provokes a black spot of the width of the wheel to be left on the page.

  The mark appears about a quarter turn to the bottom of the page and is about 1/2 cm in height, but is very sensitive.  Sometimes, another brand is left a little further down the page and sometimes these two brands are accompanied by a very reduced, but still noticeable grey banner (again I believe caused by the wheel).

  The brand is very visible not only on the scanned now but also (of course) in the pdf file that result, and since I'm on this printer for things like job applications, it's not big.

  Other people know about this?  If Yes, is it possible to fix it or must return the defective printer?

  See you soon,.

  silverShnoop

  Hello silverShnoop

  Such problems can sometimes be caused by dirty rollers or the parts of the ADF (automatic document feeder). The following instructions (whereas for a different problem) contain instructions for the cleaning of the AAD.

  The ADF (ADF) captures no paper

  There is another article that could help as well. It contains instructions for cleaning the scanner glass.

  Vertical stripes, lines or streaks in the Copies or Scans

• Scanning Photosmart HP 7510 question

  In 2013, I bought a prointer, scanner, fax machine and copier HP Photosmart 7510.  I was able to use all 4 functions after the installation of the printer.  Scanning has been activtated through the HP Photosmart camera on my desktop icon.  Two months ago I bought a new HP desktop computer (a Dell was old) and was 8.1 Windows Installer to take care of the lack of support for Windows XP that was on my old computer.  All my files and programs transferred from the old hard drive on the new hard drive for the HP computer.   While I am able to use the printer, fax and copier, I'm not able to use the scanner.  Whenever I click on the HP Photosmart icon on my desktop, I get an error message - "configuration error, cannot continue."  I went back to the company that transferred my files.  They informed me that there is a problem with Windows 8.1 - the printer has not been updated to work with Windows 8.1.    Is there a solution for this?  Y at - it a patch or an update that I can do the scanner still works?   I would like to be able to scan without having to take a picture of the document with my smart phone and send it to my computer.

  Thanks a lot for your help.  I followed your instructions and now I am able to scan successfully.

• Photosmart 7510 stop scan to PC (Windows7). Diagnostics and help have not solved.

  Printer - Photosmart 7510.

  System: I'm on Windows 7 home premium 64-bit, I have Norton 360.  Laptop is Acer Aspire.

  Problem - Photosmart 7510 - scan is no longer to the PC.

  Software won't uninstall (so I can ' t reinstall)

  Connect the printer software installation impossible (he always recognizes the printer on the network)

  Scanner not recognized.  When I click on scan HP he says 7510 series unrecognized.  If I click on manage scans devices/printers, nothing happens apart from hourglass.

  I lived all the online help and scan doctor and spent 3 days on this.  Nothing seems to fix it or repair.

  The scanner, printer and copier what worked first implemented, including scanning to pc.

  Now, everything works apart from scanning to PC.

  A few days later the scanner to the computer stopped working and could not be recognized if clicked (for example to allow the scan to PC function).  Scanner the doctor then tried to uninstall and reinstall the software.  The basic device HP software won't uninstall, whether through the HP program or control panel.  There after the reboot, even when supposedly uninstalled.  I tried to reset the defaults on the printer, turn off the power sector, removing the printer from devices and printers, fixing and cleaning the registry errors, checking all relevant WIA and CPP are restarted and automatic according to the directives of this help: http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Photosmart-7510-won-t-scan/m-p/1749193/high... I followed all the HP help topics and have tried drivers updated and installation of HP.com.  My laptop was rebooted about 50 times in the last three days trying to get this resolved.

  When I click on the printer defined upward and the software it prompts you to connect the new printer.  It finds my 7510 (wireless), but says that it cannot install it.

  I can't do windows system restore, because there is no set of restore points.  I tried to disable firewall for connections and installation of the software.

  Various error messages appear:

  During the uninstallation using the control panel.

  "Scan to PC Activation App" needs closing (I can only find in the tasks of process manager I then complete the process)

  If I try to use the HP uninstall later said there is no uninstall HP.

  I have the original CD.

  Any ideas as to how my scan to PC to work again?

  Maybe this isn't the case in your situation, however, security software (firewall/anti-anti-virus/malware) can cause endless problems, depending on their configuration. Norton 360 is an extremely invasive program, part of what makes it so effective. But, get the settings to allow access install/uninstall the devices through 360 can be complicated. My advice before you try anything else, would be to disable Norton 360 (gives you regular intervals) then try Solution 3 in the Windows 7 of this troubleshooting document installation section:

  http://goo.GL/Qtbcf

• Can multiple Photosmarts (7510 and C309g) be configured to scan on the same computer?

  I have an Acer PC Windows 7 with an AMD Athlon X II processor, 4 GB of RAM.

  I have Photosmart C309g and everything-each 7510, both connected via wi - fi, using different IP addresses that are not in conflict with other devices on my network.

  I executed the complete installation for both HPs.

  I can print either, but I can scan only using the 7510.

  When I open the HP scan diagnostic, it does recognize that the 7510 - the c309g is not yet listed.

  I noticed only 7510 application record contains a HP scan application and it also recognizes that the 7510.

  There is no application scan c309g folder.  I tried Win 7 Windows Fax and Scan application but that also recognizes as the 7510.

  1. is there a way to configure the system so that it can print and scan from these two Photosmarts?

  2. If the scanning using a 7510 and c309g does not work, could I use a 7510 both a 7520?

  Hello Osiris43,

  Welcome to the HP forums! I understand that you are unable to scan a document using the Photosmart Premium C309.

  You should have two printers scanning capabilities, because they have a different software. The Photosmart printer using the Solution Center and the Photosmart 7510 uses the Printer Wizard.

  I suggest you uninstall/reinstall the software Photosmart Premium C309. Please follow these steps:

  Please follow this HP document uninstalling the software of the printer.

  Then, perform a clean boot on your computer. I'll give you a Microsoft document on this step here.

  Now, install the full features on the site of HP software here. Choose your operating system that is appropriate; 32-bit or 64-bit.

  Once installation is complete, please click on the document to Microsoft, and "how to reset the computer to start normally after a clean boot."

  Please send me your troubleshooting steps.

• HP Photosmart 7510 not scan to computer (MacBook Air)

  Hello

  I have a HP Photosmart 7510 connected wireless to my home network and I can't select my computer when parsing the list for the computer on the printer.

  I use a MacBook Air with OS X 10.8.2

  I've updated all my drivers, reinstalled the software and disconnected/reconnected to the network several times.

  I can print to the 7510 my computer.

  I can scan the 7510 using the HP software on my computer

  I am unable to find 'activate Scan to Computer' in the settings on my computer (and all instructions on this Web site are for Windows)

  We organize also several computers window on our network, and these show all in the analysis of computer selection and can be analyzed successfully to. (without going through the HP software installed!)

  What is missing for me to scan to my computer? Scan to other computers is not an option (for reasons of confidentiality) and scanning the computer is also not ideal, because I bought the printer for the analysis of it infrastructure.

  Thank you

  Emma

  Hi Emma,

  If the Scan of the computer does not appear under the HP utility, more liekly something went wrong in the HP installation wizard.

  Try these steps and let me know if that can help you:

  First reset the system as follows:

  * Be aware that reset the printer system will eliminate any existing queue and reset all custom settings driver.

  Click on the Apple menu and then click on System Preferences.
  Select Print & Scan.
  Right click (or Ctrl + click) your product with the Printers list in the left panel and then click on reset printing system.
  Click OK to confirm the reset.
  Type your user name and password.
  Click OK. The printing system resets.

  Then, go to Applications\Hewlett - Packard\Device Utilities and follow the HP installation wizard.

  Now open the HP Utilitiy and search the computer Scan in the scan parameters section.

  Kind regards

  Shlomi

• Photosmart 7510 magenta ink cartridge problem

  I have a photosmart 7510 bought 17/05/12 yet but it is in warranty.  I had problems with the magenta ink.  If I do an estimated ink level, it shows that I have a lot.  It was again last month, and he doesn't get a lot of use.  Magenta has suddenly stopped working.  I reported a revised print quality, it showed that anything for magenta.  I removed the cartridge, cleaned, cleared the area of sufficient ventilation with a PIN and followed all the instructions, then succeeded him.  New diagnostic print quality report showed a sufficient amount of magenta.  I printed a page, then lost magenta again.  I did this 3 times now.  Cartridge expiration date is 08/22/15.  I had the same problem with yellow several months ago, but here it is finally resolved itself.  Are there more steps should I take to get the magenta to work?  There is more than half of the bar display for ink available, when it shows I have ink on my report.  I am beyond frustrated.  At all time, for levels of ink from the printer itself shows I have a lot of ink, even when the test page for diagnostic andprint report show no magenta.  Thanks in advance for your suggestions.

  Hi woodjams,

  Thank you for your answer!

  If it works and stops intermittently and you have tried these steps several times, so I think that the problem lies in the printhead itself.

  Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  Hope this information is useful and have a great day!

• Photosmart 7510 alignment problem

  Hello

  I'm having a problem with my photosmart 7510.

  The screen an error alignment and the alignment and cleaning do not work.

  Is there something else to do? or should I buy a new printer?

  Thank you

  I called HP support 1-800-474-6836 and spent a few hours with their support to the execution of diagnostic tests.

  They recommended a replacement of the printer because basic troubleshooting has not helped.

  We power off of the pritner (power disconnected) and held the power button for 30 seconds.

  power turned back and removed printer cartridges and printerhead. Clean any electronic contact with a cloth and put back them.

  Also replace photo cartridge that was less than 30%.

  The alignment is still not.

• Photosmart 7510 will not scan. Print, fax, Eprint, everything works, but not software for scanning

  I spent over 10 hours on the phone with Technical Support, Cloud Computing service and an escalation of HP handler.  The escalation of HP Manager ran a cleaner tool to remove completely all HP printer software and reinstalled.  Now, everything works except for analysis.

  Using the utility to scan the PC gives HP, "the series of HP Photosmart 7510 was not found"

  Using Scan of the computer for the printer display gives, "make sure that the HP printer software is installed.  I can, however, scan-to-one chip memory inserted in the computer, but is produces a jpg file and I need PDF.  All scanning software worked before technical support and escalation of HP is involved.

  Hi Bob,

  I discovered that Windows has made a number of updates to security on my computer.  Therefore, windows do not see the 7510 as a device scan and judged that he was a suspect and deactivated engine part analysis of the HP software.

  Reinstall the printer as a wireless printer, and then by reactivating the printer to scan, my HP software came back and now everything works as advertised.

  I think you were on the right track.  Then analysis stops on an HP printer without apparent reason, check if there's any recent Windows updates.  If so, reinstall the printer as a new wireless printer.

  Thanks for your comments!

• Photosmart 7510 C311a: Bought used Photosmart 7510 C311a and does not allow me to print

  Good afternoon everyone,

  New to the Forum and took a look around to see if my problem could be fixed, however, I was not able to locate a suitable to my printer. I recently bought a printer Photosmart 7510 of second hand without a usb connection or installation of the cd. I managed to hook the printer up to my wireless network and test prints however, when I try to print something in the computer itself, the printer will not be displayed to draw. I pulled up the devices on my home screen, and it allows me to choose this printer as my favorite. I try to run the troubleshooting option and he answers, "the WSD print device driver is not installed. Install the latest driver for the device. I click on the option 'Apply this correction' and she comes back with him could not be installed because there was no driver found. I tried to download the right driver, but it is yet to be found on my computer. Any help would be greatly appreciated!

  Respectfully

  ~ MightyCaz

  Hey @MightyCaz,

  Welcome to the Forums of HP Support!
  
  I understand that your connected HP Photosmart 7510 wireless e-all-in-one printer fails to print from your Windows 7 computer. I would like to help you today with this printing problem. Because you get the message that "WSD print device driver is not installed... " It would seem that the packet driver HP full feature software is not installed. So, I'll you run through some standard troubleshooting steps below to fully install your HP Photosmart.

  Can I have it please click here to download the package full feature software and driver of your HP Photosmart camera. Once the download is complete, please follow the instructions on the screen to install your all-in-one. Once installation is complete, please try printing and scanning to confirm that everything works as normal.

  Please reply to this message with the result of your installation. I look forward to hear from you!

• Pavilion a6312p: Photosmart 7510 prints blank page

  I have a HP Photosmart 7510, who served me well for over a year until what I tried to use it today.  I tried to print a letter in Microsoft Word 2010, and the printer produces a blank page.  The ink levels are good, in fact, I have a brand new black and photo black installed this week.  I tried to print a test page and nothing printed except the logo of Microsoft of color and words, printer Windows-Page of Test, the text is so light that I could barely read.  I have cleaned the printheads twice, and represented the test page with the same result.  I don't know what else to do.  The HP Scan and print doctor said all control very well.

  I used the printer every day since the installation of the new black cartridges and it was working fine until today, so I know this isn't the issue.  I hope there, can someone give me an overview of this issue.

  Hi bankercop,

  I see that you have a hard time getting black ink for printing with the Photosmart 7510, I would like to offer a suggestion. Have you tried cleaning the print head manually?

  Accumulation of ink can lead to this problem and the own automatic does not built / dried ink in the head.

  Although this guide: 'Is missing or does not have the print head' or "Print head is not detected, missing or not installed correctly" appears for HP Photosmart e-all-in-one 7510 Printer series, addresses, a print head missing, the cleaning steps are the same.

  I hope this helps you. See you soon!

• Photosmart HP 7510: HP Photosmart 7510 stopped printing

  Hi all

  I bought my HP Photosmart 7510 in 2012 and, until recently, never had a problem with it.  I have a wireless connection.  My Photosmart HP 7510 stopped printing.  I checked with HP print and Scan doctor and followed the steps to determine the problem.   Check for levels of printing came out showing the colors of ink for all but the black cartridge.  I installed a new cartridge.    A new impression level check again showed no black ink level.   I followed the instructions for the cleaning of the printheads and waited as instructed.    I wnet to my printer a few days later and was able to print a few pages perfectly.  But after that, the problem started again.  Now, when I print a test page, I got only one or two colors showing but never in black ink.

  I not made any changes to my system, and there is no driver updaates.   I wait with my OS to Windows 10 udate but haven't yet.

  You can provide any assistance will be greatly appreciated.

  Thank you!

  Norfolkgirl723

  Hi norfolkgirl723,

  Welcome to the HP support forum.

  I understand that you use a HP Photosmart 7510 e-all-in-one printer with a Windows 7 and you had a black ink not printing not question you thought went away, but now it's happening again. I would like to help with that.

  If you do the function of cleaning head with the printer and printing that has no black on it, there is probably a problem with the cartridge or maybe the printhead itself. Here is a document of support for help with this question - color or black ink not print.

  Please let me know if that solves the problem, or if you need assistance.