Second month of Creative Cloud started today and cannot start Apps

The best way to show my problem is to display the text of live chat, I just had...

Chat InformationThank choosing Adobe. A representative will be with you shortly. Your estimated wait time is

0 minute (s) and 4 second (s) or more that there is 1 client (s) on line in front of you.

Chat InformationYou are now chatting with Alain.

Kushal: Hello! Welcome to the Adobe Customer Service.

Paul: Hello

Kushal: Hello Paul.

Paul: Did you see my problem?

Julien: So if I understand the problem, you are not able to activate your product. Am I wrong?

Kushal:

Paul: Yes, but note that this is adobe creative cloud membership which I believe is automatically performed via adobe.

Kushal: May I know the serial number of your product.

Paul: How can I find the serial number?

Kushal: Do you have the box?

Paul: No, creative cloud adobe is via the download of all the cs6 products

Paul: no box

Kushal: Can I know the email ID you use on adobe.com

xxxxxxxxx

Julien: Thank you, allow me a moment.

Paul: ok

Julien: thank you.

Paul: Cs6 other programs seem to be ok, it is currently only photoshop does not allow accesss

Julien: I'll need to transfer this cat to the Customer Service team so that this issue can be resolved in this first

contact in itself. Can you please by holding down for 1 or 2 minutes I transfer the chat to a Customer Service

representative?

Kushal:

Paul: ok

Paul: no problem

Paul: Looks like that no program don't leave me now

Chat InformationPlease wait while I transfer the chat to the appropriate group.

Chat InformationYou are now chat with "Pema".

Paul: Yes

Pema: Hello! Welcome to the Adobe Customer Service.

Paul: Hello

Pema: Hello Paul.

Pema: Can I please have your email address registered with Adobe, while I will review your request?

Paul: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Paul: that's my adobe ID

Pema: I understand that you are not able to use the software, am I right?

Paul: Yes, from today when the month of secend my creative cloud membership started

Paul: Account has been debited from my credit card this morning by adobe for membership

Pema: I'll be happy to help you in this case.

Paul: ok thanks

Pema: Can I have the order number please?

Paul: I'll try to find in the e-mail - hang for 1 minute

Pema: Okay.

Paul: xxxxxxxxx

Paul: that's the order number

Pema: thank you.

Pema: Can I know the error message please?

Paul: There is no error number.

Paul: she just window saying your trial period has expired and join creative cloud

Pema: May I ask if you have downloaded the trial version of photoshop before?

Paul: and at the bottom of the screen "license this software.

Paul: I downloaded from the Adobe Download Manager Manually when I signed up to join creative cloud

Paul: the file name is AdobeApplicationManager.exe

Pema: I checked and see that it is a technical problem, you will need to contact our technical support team

solve this problem.

Pema: Since you contact Customer Support, I ask you to please contact technical support to resolve this issue.

Pema: I'll give you the phone number to contact our technical team.

Paul: ok

Pema: Please click here for contact information.

Pema: Please use the phone number to contact them.

I don't know what to do to get the programs to work

Check this: -.

http://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Tags: Adobe

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