Second month of Creative Cloud started today and cannot start Apps
The best way to show my problem is to display the text of live chat, I just had...
Chat InformationThank choosing Adobe. A representative will be with you shortly. Your estimated wait time is
0 minute (s) and 4 second (s) or more that there is 1 client (s) on line in front of you.
Chat InformationYou are now chatting with Alain.
Kushal: Hello! Welcome to the Adobe Customer Service.
Paul: Hello
Kushal: Hello Paul.
Paul: Did you see my problem?
Julien: So if I understand the problem, you are not able to activate your product. Am I wrong?
Kushal:
Paul: Yes, but note that this is adobe creative cloud membership which I believe is automatically performed via adobe.
Kushal: May I know the serial number of your product.
Paul: How can I find the serial number?
Kushal: Do you have the box?
Paul: No, creative cloud adobe is via the download of all the cs6 products
Paul: no box
Kushal: Can I know the email ID you use on adobe.com
xxxxxxxxx
Julien: Thank you, allow me a moment.
Paul: ok
Julien: thank you.
Paul: Cs6 other programs seem to be ok, it is currently only photoshop does not allow accesss
Julien: I'll need to transfer this cat to the Customer Service team so that this issue can be resolved in this first
contact in itself. Can you please by holding down for 1 or 2 minutes I transfer the chat to a Customer Service
representative?
Kushal:
Paul: ok
Paul: no problem
Paul: Looks like that no program don't leave me now
Chat InformationPlease wait while I transfer the chat to the appropriate group.
Chat InformationYou are now chat with "Pema".
Paul: Yes
Pema: Hello! Welcome to the Adobe Customer Service.
Paul: Hello
Pema: Hello Paul.
Pema: Can I please have your email address registered with Adobe, while I will review your request?
Paul: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Paul: that's my adobe ID
Pema: I understand that you are not able to use the software, am I right?
Paul: Yes, from today when the month of secend my creative cloud membership started
Paul: Account has been debited from my credit card this morning by adobe for membership
Pema: I'll be happy to help you in this case.
Paul: ok thanks
Pema: Can I have the order number please?
Paul: I'll try to find in the e-mail - hang for 1 minute
Pema: Okay.
Paul: xxxxxxxxx
Paul: that's the order number
Pema: thank you.
Pema: Can I know the error message please?
Paul: There is no error number.
Paul: she just window saying your trial period has expired and join creative cloud
Pema: May I ask if you have downloaded the trial version of photoshop before?
Paul: and at the bottom of the screen "license this software.
Paul: I downloaded from the Adobe Download Manager Manually when I signed up to join creative cloud
Paul: the file name is AdobeApplicationManager.exe
Pema: I checked and see that it is a technical problem, you will need to contact our technical support team
solve this problem.
Pema: Since you contact Customer Support, I ask you to please contact technical support to resolve this issue.
Pema: I'll give you the phone number to contact our technical team.
Paul: ok
Pema: Please click here for contact information.
Pema: Please use the phone number to contact them.
I don't know what to do to get the programs to work
Check this: -.
http://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Tags: Adobe
Similar Questions
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I bought the creative cloud for students and cannot access the document cloud.
Hello. I bought the creative cloud for students and cannot access the document cloud. I thought that it was part of the overall agreement, but it just says my trial has expired and does not allow me to do something. My payments were made. The only reason why I
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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Creative cloud does not and cannot download applications
All of a sudden my creative cloud does not open and does not display the applications I want to download. Please notify
In addition my Adobe Acrobat Pro no longer opens and therefore cannot open one of my pdf. Do not understand how this happened.
White screen
https://forums.Adobe.com/thread/1249756Does not open App | Wheels of progress turn continuously
https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-app-doesn ' t - open.html -
Money is debited from my account each month however creative cloud it says trial expired? I'm paying for Photoshop and Lightroom but cannot use them? Help!
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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I'm subscribed to creative cloud in November and I'm newly student since January. Is it possible to convert my subscription to pay the price "student"? I searched but I can't find the answer. Thank you!
First of all, contact Adobe to cancel your current subscription
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Second, Adobe for education... Start here https://creative.adobe.com/join/edu
Educational https://creative.adobe.com/plans?plan=edu
FAQ https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html
When you purchase a subscription to education, the terms you "click to accept" should be clear about the first/last years
-Intro price http://forums.adobe.com/thread/1448933?tstart=0 one can help
http://www.Adobe.com/products/creativecloud/students.edu.html
http://www.Adobe.com/education/students/student-eligibility-Guide.edu.html
Redemption Code https://creative.adobe.com/educard
Proof of ID http://www.adobe.com/store/au_edu/academic_id.html
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I currently use the 2014 on monthly individual creative cloud, I plan to upgrade to 2015 CC, do I have to cancel my CC 2014 plan initially?
There is no need to give up this project with creative cloud subscription, you get the latest version CC2015. Please install the latest version and start using it.
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I am Australian but travel to the United Kingdom at the moment. I am trying to join the present case to pay $29 a month for creative cloud .99AUD, however I keep is diverted to the site of the United Kingdom where they want me to pay £26,68 per month for the same offer. I won't be in Australia in time to get the special offer. I tried to change the region, but also in making sure that my ID apple is always set to the Australia. How can I take advantage of this adobe Australia treat and pay in AUD by using my Australian credit card?
Hello
Please try it on another browser.
Otherwise, you can contact Adobe sales to place the order.
Kind regards
Sheena
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2 questions really. 1. I think to subscribe to creative cloud dc acrobat and want to trial first. I downloaded the installer and then clocked to install. Once it was finished I clicked on start application and nothing happened. I can't find where acrobat has been installed to. Any ideas? 2. I can change my computer in the future not far away and its possible that I can switch to a mac. What is the situation with me having subscribed to acrobat dc creative cloud on a pc and then move to a Mac? Sorry if sounds stupid but please understand that I may need to do.
1 see launch Adobe Creative Cloud apps
2. If you need Acrobat DC for windows and mac, you can buy Creative only cloud App for Acrobat Pro DC membership. For more information about pricing, see pricing and membership creative cloud plans | Adobe Creative Cloud
Hope this will help you.
Kind regards
Hervé Khare
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I get a spinning wheel in case of creative cloud > assets > files and also creative cloud > goods > fonts
It started when I upgraded to 2015. I tried, leave creative, remove the reboot of the OOBE Mac file and reopen the creative cloud and connect. Always the same question.
Please, try the following steps:
(1) uninstall Adobe CC (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)
(2) restart the machine.
(3) install the latest Adobe Creative cloud version from the link: CC help | Creative cloud desktop
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subscription to the month for creative cloud photoshop ended due to no money in bank account, it will b auto renewed once the money is there once again in the Bank? How to cancel it permanently?
Liliane,
To cancel the Member please contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you cannot use the chat nicely option, try the steps mentioned below.
- Try a different browser.
- Clear cookies and cache
If you are still not able to discuss, good response with the below mentioned information.
- OS version:
- Browser version:
You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For more information on the cancellation: https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Atul_Saini
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Cannot install Creative Cloud desktop update and complete software lost
Cannot install Creative Cloud desktop update and complete software lost
Hi Titanouk,
Besides what % Rajashree 20Bhattacharya suggested you can also make reference to: error "Unable to install" received when installing Adobe Creative Cloud desktop App.
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Be creative cloud for Lightroom and Photoshop support the new Canon Mark II 1DX CR2 files?
Yes, take care that the camera has been added in Camera Raw version 9.5.
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I have a license of creative cloud in design and I use a no cloud of photoshop 5.5 version. I only have photoshop installed and works on both computers I know. My desktop and my laptop. When I connect to internet, I am now unable to use photoshop on my main computer. It may be that I had photoshop on an old computer that I use is no longer, but I'm not sure. How can I get this sorting? Do I know if I have an activated copy on an old computer (which has been scrapped) and get it off?
If you had Photoshop working already on the machine, then it probably isn't a problem of activation.
If you do not have to Support Adobe disable to you it must be done for all installations since each machine cannot be targeted by them.
To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Serial number and activation support (non - CC) chat
This could apply: how we prevent cloud creative resume my perpetual license CS6?
-
My Creative Cloud edition student and Professor (a year, paid in advance) is completed.
Because my credit card number was wrong and did not pay
How can I fix to refresh my membership?
Contact technical support-
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
See also-
Manage your membership and your payment. Creative cloud
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Ive joined creative cloud for photoshop and lightroom, but do add this to more than 1 device?
Hi employment,
You can use creative cloud all products on 2 computers at the same time. So just install it on any other device.
Please see how many computers can you install or run Adobe software on? ProDesignTools
Kind regards
Assani
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