'Sleep' mode problems and keyboard

I have an intermittent problem when I SLEEP my Acer laptop - sometimes to wake up the keyboard does not work.  There is no echo of nature - nothing.  The mouse works fine.  So I restart and all is well.

I installed Vista Service Pack 2 and the recent updates through KB973917.

Any suggestions?

Thank you

Twila

Hello
 
If the appliance breaks down or is no longer works correctly after resume you a Windows Vista mode computer standby or Hibernate, then the best way to solve this problem is to get the latest Windows Vista service pack. If there is a reason why you are unable to install the latest Windows Vista service pack, the best thing is to get the hotfix that is mentioned in this article: http://support.microsoft.com/kb/929734
 
As you have already installed service pack 2, you can try to install the patch and if the fix is not to settle, try to download the Microsoft fix it and install it.
 
If the fix is not to settle, try the manual steps mentioned under fix it myself.
 
NOTE: Before you run the manual steps, back up the registry.
How to back up and restore the registry: http://support.microsoft.com/kb/322756

If the problem persists, you can uninstall the updates that you have installed or run system restore, see this link for more information: http://support.microsoft.com/kb/948537
 
Post back with the results, so that we can help you further.
 
Kind regards
Syed
Answers from Microsoft supports the engineer.

Tags: Windows

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