Software Officejet 7310 will not install fully.

Hello

It could be a long, so be prepared, LOL. I took a number of steps before coming here. The original question was that my Officejet 7310 wouldn't print. I would get the error message windows XP has not been able to connect to the spooler or I could be on a VPN. So, I wasn't on a VPN but recently installed a web of Citrix plugin so that my wife could access his tricks to work.  So, I uninstalled Citrix. Any help, same messege. So, I thought that my driver printing or software might be corrupted so I came on the HP site and downloaded the new software and drivers, rub_w01_Americas_Euro1_NB.exe, a download of 448 MB approximately. Tried to install it, it is impossible to find my printer on the network. Reset Officejet 7310 network settings to the factory settings. Any help, software still cannot find my printer on the network. Came to HP.com and found an article that said that I should set the printers IP address to a higher range, I did. Still not good. Thought that the download of the original software might be corrupted, so I downloaded and tried to install again. Same result. Tried the HP scanning and print Dr. we found my printer, but still cannot install the printer. Downloaded a different driver/software package from HP.com, drv_rub_w01_ENU_NB.exe. He found and installed my Officejet 7310.  Problem solved right? Evil. Troubleshooting I uninstalled my player Director HP Photosmart and text. I downloaded the full software package once again, rub_w01_Americas_Euro1_NB.exe and now it is my printer but not complete installation. Only, it stops the installation and disappears. I get no messege installation has been completed or whatever it is. I have HP Director, photo software and reader of text re - install, but as I said, it just stops the installation and disappears.

Has anyone else had this problem with this problem with this firmware? Can someone tell me how to install completely?

Thanks in advance for any help.

In addition, the printer prints correctly now.

trektek,

These problems with the installation can come from several sources and narrowing, it will solve the problem of the individual. If you want to properly print all previous issues, I would say running the doctor print and scan located here:
http://goo.GL/Ujpib

It can fix its own much and if not to give a better idea of what is happening. His control should inform you of any problems left by the installation software.

Good luck!

Tags: HP Printers

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