Someone from management can help me! Feel disappointed to Dell customer service.
I hope that someone from management can help me. Support guys just simply useless. I spend more than 4 hours on the phone one day.
I live in Toronto, in the Canada. I would like to buy Server United States and sheep in San Jose, California. It is indeed expensive equipment - more than 6000 USD. With Dell's online system, I can't put my Canadian billing address. I asked the support of aid. But they put the two even - answer or address same as billing or billing address shipping address delivery to the France. Or move to another department or hang up the phone. After seven days of travel front and rear, they canceled the order, saying that we have not received the payment.
I would not be qualified someone help me? I had the feeling that Dell does not take money from me without explaining the reason.
I called Dell Canada. Dell Canada they would not discuss the issue, saying that they do not sheep servers in the USA and are unwilling to discuss further. If I understand correctly they reside in India and were afraid to discuss the situation.
Unfortunately I promised my client to have Dell server as a host for our project, otherwise I already bought HP Server.
Help, please!
Tags: Dell Products
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