Spectrum of HP: No sound

Hi guys

my computer has just made an update, and I have no sound at all! It's already happened, but I don't remember how I got the sound back. very frustrating as the icon of audio B & O you cannot change all of the settings, when you click on listen nothing works and it does not recognize when you plug in headphones

any advice appreciated

Lyndall

Hello

Try the following.

Download Conexant HD Audio Setup on the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp77501-78000/sp77502.exe

When finished, press and hold the Windows key and press R

In the run window, type devmgmt.msc and press to enter.

In Device Manager, expand sound, video and game controllers.  Right-click the Conexant device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.

When you are finished, download and reinstall the Chipset driver at the following link.

http://ftp.HP.com/pub/SoftPaq/sp74001-74500/sp74132.exe

When the reinstallation of Chipset has completed, restart the laptop.

When windows has reloaded, open your download folder, right-click on the setup of Conexant and select "Run as Administrator" to launch the installation.  When he finished, restart the computer again and let windows to load completely for a few minutes before checking it in.

Kind regards

DP - K

Tags: Notebooks

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