SPORE on Windows 7 installs but doesn't start. Message says "Spore has stopped working".


I recently bought the game spore original and installed on my compaq cq5320f. It installed correctly but when I try to run the game, the screen goes out for a second, then an error message box saying "spore has stopped working" it self closes and says windows is working on a solution and if it finds one, that he will let me know. the only option is to close the box.

I tried everything, including a spoke with a representative from EA that had me do a start-up in minimal mode, of the United Nations and to reinstall and even suggested I buy a new video card: I did. I upgraded to the Radeon 4850.

I am the only user on this computer and have had norton antivirus running on it every second because she was online. When I right click on the SPORE icon, it does not give my an option to run the previous version and the same error occurs when you try to run as an administrator (whose profile is already anyway).

I am at a loss here. I know that's not the game, because I installed it on my laptop (running Vista) and it works fine.

Please... help?

Hey mervcasey,

Please test this behavior in the new user account. Not sure if this will help, but it is worth looking at.

Method 1:

Create a new user account for testing purposes.

For a full tutorial on the same, see: create a user account

Method 2:

If method 1 is the problem, you might be interested in this article to help with the same problem.

Difficulty of a corrupted user profile

Method 3:

If both methods fail, please check your event log and see if there are any notable event that can help to shed light on the case.

Reference:

What are the information contained in the logs of the event (Event Viewer)?
http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer

Kind regards

Shinmila H - Microsoft Support

Visit our Microsoft answers feedback Forum and let us know what you think.

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    http://support.Microsoft.com/GP/slow_windows_performance/en-us

    Performance and Maintenance Tips
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

    Explorer Windows stopped working
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

    I hope this helps.

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