Stored scans are black

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• HP Deskjet 8500 has all-in-one: printer printing and scanning in black

  Printed OK yesterday. Today it is printing full black pages, on black settings and color.  Also the complete black page scan.  Has been at rest - not off.

  Hello!
  Welcome to the HP community @ebe7fos,

  I read on how your prints and scans are now completely black when you use your Officejet 8500 printer and wanted to drop to help. Try the steps and answer all the following questions please and responds with the result, and we can go from there if necessary.

  Reset the printer and make sure it is plugged directly into a wall jack, avoiding the power and surge protectors toolbars:

  With the printer, unplug the power cord at the back of the unit.
  Unplug the power cord from the wall outlet.
  Wait at least 15 seconds.
  Plug the power cord into the wall outlet.
  Reconnect the power cord to the back of the unit.
  If the printer does not by itself, press the Power button to turn it on.

  1. How the printer is connected (USB / wireless / wired / Bluetooth)?
  2. Did you test functionality of the hardware (made copies) and they work successfully?
  3. Have you tried printing from different programs?
  4. Have you tried to uninstall and reinstall the software?
  5. Run the print and Scan Doctor and understand the results.
  6. Have you made recent changes to your establishment (moving, upgrade, downgrade, new software, new router, etc.)?
  7. Have you tried using a different USB/Ethernet cable?
  8. You see messages of error codes and if so, what they say and where do you see them?

  If you have trouble, let me know and I'll do my best to help.
  
  Click on the "accept as Solution" If the issue has reached a resolution! Hit thumbs up below like my post or show thanks to me to lend a hand!
  
  We wish you a wonderful day

• Some of the files in my files are blue and others are black. What does that mean?

  original title: list of folders

  When I view any folder, some elements are in BLUE , and some are Black. All of a sudden, it started a few days ago. Whats up with that?

  Refer to this article on the files, and compressed files:

  "How to use file Compression in Windows XP"
    <>http://support.Microsoft.com/kb/307987 >

  HTH,
  JW

• Drop-down menus are black, so that you cannot see your cursor

  original title: drop-down menus

  Why some in the drop down menus are black so that you do not see the command until the cursor is on it.

  Has made the checks for updates, no joy. Changed the theme of windows 7 to the classic, it worked and drop-down menus were visible. Changed back to windows 7, still OK.

• Windows 8 - start screen tiles are black after waking from sleep

  Recently installed Windows 8 Pro x 64. Whenever I have wake my computer from sleep and go to the home screen all the tiles are black, and the upper right corner where it shows my login and my avatar is missing. The rest start screen works as expected, and hovering just mouse over the tiles (or allowing the more alive to receive an update) will have show correctly.

  I was running the pre-release of windows 8 without this problem.

  My pc is completely up to date with drivers.

  Data sheet:

  I7 920

  Gigabyte ex-58-extreme (bios f12)

  2 x nvidia geforce gtx 580 in sli (310.97 driver whql)

  Samsung 840 pro 256 GB ssd (windows disk)

  2 x wd caviar black 2 TB

  Creative xfi titanium hd (newest driver 3_00_2004)

  Between the previews and update windows 8 retail I made a few changes, the only hardware change is the addition of the samsung SSD (previously on a wd raptor drive). The pilot 310.97 nvidia is also new, I was using an older version before.

  I couldn't find anyone else with this issue a web search or a search here.

  Anyone able to shed some light on this?

  Screenshot: https://skydrive.live.com/redir?resid=DB7140570445443B! 107

  I solved this problem by updating the video card drivers. I lived this question about the version of the nvidia geforce 310.97 driver, but upgrading to 313.96 has solved the problem.

• I installed the trial version of LR6. In developer mode, all the pictures are black with some coloured points/line, as a kind of negative

  I installed the trial version of LR6. In developer mode, all the pictures are black with coloured points/line, as a kind of negative. I deleted lR6 and installed again but no change. Who has an advisor?

  Try to disable the GPU under Edit > Preferences > performance. (Lightroom > Preferences on Mac)

  Uncheck the box use Graphics Processor.

• Lightroom has just due to a malfunction.  'Fit' and 'Fill' overthrew.  The central panel stretches images.  The panels are blacking out and endangered.  Keyboard shortcuts do not work.  I can't scroll through images.  Photoshop is now malfunctio

  My Lightroom went completely wonky.  'Fit' and 'Fill' overthrew.  The central panel stretches images.  The panels are blacking out and endangered.  Keyboard shortcuts do not work.  I can't scroll through images.  Photoshop is now malfunction also.  Everybody runs into this and what should I do?

  Hi jodyd25200366,

  Could you please confirm the version of Lightroom, also the side panels are completely black and also if you can attach a screenshot.

  Kind regards

  Tanuj

• Hi, I have a Canon iX6850 printer, but I can't print in color from photoshop. The prints are black and white? What should I do?

  Hi, I have a Canon iX6850 printer, but I can't print in color from photoshop. The prints are black and white? What should I do?

  Hi Vera,

  Thanks for the update.

  Make sure that the image is set to RGB in Photoshop.

  In addition, we suggest you follow the steps below:

  1. exit and then restart Photoshop

  2. go in the file menu > hover your mouse over Print > press and hold the space key

  3 try printing

  This would reset the printing preferences for Photoshop.

  Kind regards

  Claes

• When I wear a picture of ACR in photoshop there are black or white boxes in this image. Why? Never before have this problem.

  When I wear a picture of ACR in photoshop there are black or white boxes in this image. Why? Never before have this problem.

  Hello

  Please try to update to camera raw.

  Concerning

  Jitendra

• Why pdf images are blacked out when the document is downloaded?

  When I download a PDF file from the internet, many of the graphics are blacked out.  In some cases, this seems to happen when it is shading.

  I can usually get rid of the black areas by selecting and delete using the Acrobat X image editor.  We then see the underlying image.

  Just to be clear, this is not a question of being blocked by the author of the images.

  Why is this happening?  Any ideas would be appreciated.

  Finally, I found that the solution is to disable 'replace the colors in the document' in the preferences - accessibility.

• Check if all pixels are black

  Hi people. Does anyone know a clever method for check the weather or not all THE pixels on a layer are black (0,0,0) and 100% opaque ?

  I guess as long as the opacity is concerned, the only way is to control-click on the layer, add the selection as an alpha channel and check if all pixels are white. So the same method may be required here, or is there a better ?

  Then... How to ensure that all pixels are black (or white)? Histogram catch unique pixel. And the magic wand (tolerance 0) is no help either, because I'm working on very large images (a multiple of my screen resolution) on a regular basis and (besides being tedious) pan/zoom + eye-audit is prone to error and I would need a precise and accurate method.

  Any ideas?

  Thanks a lot for your help.

  
  (PS: it is a pity that (in CS3) it doesn't seem to be a way to access the Info palette show the total quantity of selected pixels.) In this way, the solution would be two clicks... It's something I need to add to the list of wishes...)

  wouldn't be easier to simply fill the layer with black? If you also hold down the SHIFT key, then this does not affect the transparency of the pixels.

  Edit: The number of pixels in a selection is displayed in the histogram Panel. For opacity, you can check by using the Quick Mask mode, no need to make a separate alpha channel

• C4680 on Mac OS scans are all black

  When I scan, the saved image is all black. However, I often get this message instead "an error occurred registering the file because it could not be written in. Check the properties of the file to ensure that it is not dead. "I had this all-in-One during the years and same iMac for years.  Recently updated to OS in 10.9.3 (Maverick) help?

  Hello

  Svan via Capture of Image or an extract, it is a problem known as the HP scanning software is not compatible with the Mavericks.

  Follow the informatiom workaround as shown below:

  http://support.HP.com/us-en/document/c04028214

• Photosmart HP 6520: HP 6520 scanning in black and white

  Hello

  My HP 6520 scans in color black and white docs.  I read the various messages from others who have similar problems and have downloaded the latest drivers on the Apple site.   When I open the HP utility and navigate to "Scan to computer" and 'Modify tasks analysis' I find the menu only 2 items I can interact with are "Document (PDF)" and "Photo (JPEG).

  When I press the button Edit, I get a submenu that I can develop to show the type of device, the presets and exit.  When I select the "show details" button, I get only one bar for me to choose the quality in which items can be scanned.  I don't see the Mode option that should allow me to select Save in both black and white.

  Please can you help me with a few tracks here - thanks in advance.

  Hi Waterboy71

  I carried out the tasks that you recommended and there is a degree of progress, while getting only not in a fully satisfactory place.

  Certainly the HPScan shortcut on the desktop icon will allow the scans for color photos but the documents in PDF format are in black and white.

  However, if I take the longest walk around the system, select the printer in the printer options and select scanner in that, a submenu opens and I can propose to scan in color, if its for documents or pictures.

  Is not as simple as it used to be, as I didn't have to do that before - maybe it's a result of a system of 'upgrade' somewhere along the way.

• My HP photosmart 6510e all-in-one scan only black and white.

  How do I change this color scans?

  Just bought. And I can't scan document in color. Only when I use the scan for the photo. But then the scan is very low.

  When you have the answer thank you in advance.

  Kind regards

  Jeroen

  The Netherlands

  Hello Jeroen.

  I assume you are using the printer on a Macintosh, envoirnment? Please correct me otherwise.

  The workflow default scanning set up to scan documents in black and white. Be sure to change the settings for scanning to scan color documents:

  If your version of OS X 10.7, be sure to install the critical update below. Skip this step for any other version of OS X.
  http://FTP.HP.com/pub/softlib/software12/COL41827/MP-101648-1/HP_Scan_for_Mac_OS_X_10.7_Update.dmg

  Now change the settings of the device as follows:
  1 open the HP utility and select your device.
  2. based on Scan Settings open the "Scan to Computer".
  3. click on the tab scan tasks.
  4. Select the affected shortcut and click on change... (or double-click on the shortcut).
  5. in the section of scanning from an HP device, click the blue triangle to expand the menu.
  6. in the expanded menu now, open the drop-down next to the Mode
  7. now select the color option, and then click OK to save the changes. The next scanned using this workflow is displayed in color.

  Kind regards
  Shlomi

• Videos YouTube are black when you use the HTML5 player.

  Today when I booted up my laptop, Firefox would not play any YouTube video - audio still works and the preview of the image when the research is there, but instead of the video there is just a black screen. I have NO intention to install Flash Player. Help, please? Thanks in advance.

  Hello

  Try disabling graphics hardware acceleration. As this feature has been added to Firefox, it has gradually improved, but there are still some problems.

  You will have to perhaps restart Firefox for it to take effect, so save any work first (e.g. you compose mail, documents online that you are editing, etc.).

  Then perform the following steps:

  1. Open the Firefox Options (Preferences on Mac or Linux) as follows:
     • In Firefox 29,0 and above, click on the menu button

       

       then select Options Preferences on Mac or Linux, or Windows.

     • In 28.0 Firefox and earlier versions, click on the Firefox orange upper-left button, then select the 'Options' button or, if there is no button up Firefox, go to tools > Options.
  2. In the window of Firefox Options (or preferences), click on the Advanced tab, and then select general.
  3. You will find in the list of parameters, the checkbox use hardware acceleration when available . Clear this check box.
  4. Now restart Firefox and see if the problems persist.

  In addition, please check the updates for your graphics driver by following the steps in the following knowledge base articles:

  • Troubleshoot extensions, themes, and issues of hardware acceleration to resolve common problems of Firefox
  • Update your graphics drivers to use hardware acceleration and WebGL

  This solve your problems? Please report to us!

  Thank you.