Subscription to creative cloud seems to have ended at the beginning
I bought a subscription of 12 months in may 2015, today I tried to use Lightroom, but he says test expired; I confirmed that I'm connected with my Adobe ID, I have tried to re - enter the license code but it said that it had already been used. Photoshop was available, but he said updated necessary; after update to Photoshop, he says and then start the trial. I tried logging out of my Adobe ID and insert it again creative cloud by restarting. No effect.
Lightroom uninstalled and reinstalled, it now says buy now.
Of course I already bought once so I don't want to buy new. The product I bought was "Adobe Creative cloud photography Plan: Photoshop CC more Lightroom - 12 month license - download (PC/Mac) ' 25/05/2015 from Amazon and it is installed on a Mac (El Capitan 10.11.2); It worked fine until when I finally used Lightroom 2 weeks ago. Creating cloud version is 3.4.1.181
Thanks for the reply of John, I can confirm that I have worked through two solutions. I wasn't able to get Adobe Application Manager to disable the product but maybe it's just for CS6 applications.
I have uninstalled all Adobe apps, uninstalled creative cloud and renamed/library/application support/Adobe, reinstalled creative cloud, reinstall applications and still have the same situation. I then tried opening one of the applications that are now available again as requests for tests. I signed up from the Help menu of the application and signed on again once. As a result, it now seems to work.
Tags: Adobe
Similar Questions
-
I have a subscription to creative cloud and I have problems to install Pack of Preset Portochrome
I have a subscription to creative cloud and I just bought a Pack of Preset Portochrome. I have problems to unzip the zxp. I saw on the Web page that CS6 users must use the CS6 extensions Manager to install add-ons and NOT the extensions Manager, but I can't find the CS6 Extension Manager to download. Could someone help me? I thank very you much in advance!
@
Hi Julio,.
Please see the link below under the heading where to find instructions.
https://creative.Adobe.com/addons/products/14411#.VssfP5N96gR
You just install active sync & Creative Cloud Desktop installed.
It will synchronize the file & instructions are as below:
The pre-selection documents are in your downloads folder local on the C drive in ZIP file.
1. unzip archive ZIP preset on your hard drive.
2 copy the predefined folder (Portochrome) to your Lightroom "Develop Presets" folder:
MAC OSX: \Library\Application Support\Adobe / Lightroom\Develop Presets
WINDOWS XP: C:\Documents and Settings Application Data Adobe Lightroom\Develop Presets
VISTA & WINDOWS 7-10: \AppData\Roaming\Adobe\Lightroom\Develop Presets
3. restart Lightroom. You can find your presets on the presets in the mode Panel develop. You are ready to use!
Thank you
Florian
-
Maybe a stupid question. But why do I buy creative cloud if I have to buy the products?
I confess that I didn't spend time on the site. But creative cloud is all just a monthly payment in order to access the adobe programs that I still have to buy? I don't know what I get with creative cloud.
Ask the serial number http://forums.adobe.com/thread/1234635 has a link to FAQ
or
Chat now button down for the Activation and the deactivation of the problems can help
http://helpx.Adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
To connect after that payment can help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
http://helpx.Adobe.com/creative-cloud/KB/license-this-software.html
Membership and payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html
-
This is the message that I sent to Adobe
I thought that my problem has been resolved, however it has reappeared.
It was my intention to send a screenshot of the pop-up that appears; However it doesn't seem to be a mechanism
to do this during re - open the case.
I will describe the image.
A yellow triangle with an exclamation mark inside. On the right side of the triangle it is indicating a text
"We cannot activate creative Cloud."
Under the triangle text further States
"Product activation is required to use this product.
"You must have an internet connection to activate this product. Please check your connection settings and choose Retry.
When I click Try Again I'm directed to a subscription on the open hyperlink Manager called link then I get a message indicating
"Sorry this page is not available" in addition there is a notice "error returned error 404" is displayed. ""
I am connected to internet 24 * 7, but the fact is that my Adobe Creative Suite 6 Master Collection is a Stand «»
Only one"set programs and I should be able to use them when I am offline. There is no reason why I should be connected to Creativ
e cloud
How we stop to resume my perpetual license CS6 creative cloud?
-
I pay 119 free subscription creative cloud
HI Nadine,.
I guess you want to know how to cancel the other members.
Upgrade or cancellation, please contact our customer service.
Reference:--
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - General conditions of subscription as well.
-
I tried to download creative cloud but it gets stuck at the beginning?
I left it there for a while and it will never reach this point. I tried to restart my computer, but that didn't help. It has nothing to do with my internet speed because I downloaded other things in the short time.
Without accurate system information we can not tell you much, but you probably just have an open process that blocks the installation program or run with insufficient user privileges, but the UAC dialog box is not coming.
Mylenium
-
If I buy the monthly subscription of creative cloud can I download it on a desktop and a laptop
I wan to buy the monthly subscription of creative cloud. When I do, download the software on my desktop and my laptop?
Also when I use lightroom and photoshop should I be connected to the internet?
Your subscription allows you to have two working facilities. As long as your two machines meet the requirements of system includes you being able to work with both of them.
A permanent internet connection is not necessary... the software resides on your machine. The internet connection is mainly to check the status of your subscription periodically to make sure that you are still eligible to use it.
-
I have a subscription to creative cloud. Only can use trial versions. Can you help me please?
FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?
https://forums.Adobe.com/thread/1962238
Sign out, sign in | Creative office cloud app
http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html
-
Hi, I have a subscription to Creative Cloud for Photoshop and Lightroom, and I paid through pay Pall. The payment went well. But when I opened creative Claud, I read that photoshop and lightromm will be a version of Prov. again for three weeks. My subscription is active, but applications are being tested.
Who can help me?
Thank you
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
I have a subscription to creative cloud, but do not have access to acrobat reader dc
I have a subscription to Creative cloud which says that I have access to the full version of Acrobat Reader DC. However, when I open Acrobat Reader DC and I connect with my creative cloud user account, I get only have access to the free version of Acrobat Reader DC, which excludes features such as PDF editing functions (delete page for example).
Hi tweedie,
Please download Acrobat DC of your application in creative cloud on your system.
Then you can 'Edit PDF' under the Tools menu in Acrobat DC. Acrobat Help. Edit PDF files
Let me know if you need additional assistance.
Kind regards
Meenakshi
-
I have a subscription to Creative Cloud 3.4.1.181 from 49.99 euros per month. I can't download illustrator, photoshop and indesign DC, she tells me to buy. I need to change your subscription?
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
I have a subscription to creative cloud but I want only muse and catalyst for business as a minimal or muse, catalyst, indesign and photoshop. Is there a plan, can I change which will integrate any one of these two options and if so how much it cost? and how to convert my membership to which? Thank you, Linda
You can opt for the one application CC if the product is available. The CC app cannot be designed according to the choice.
We bundle for Photo Shop bathroom & light only.
Concerning
Stéphane
-
I just changed my computer and I have a subscription with creative cloud but my online account settings now say I didn't... but I do pay by adobe lately, September 11... .so now my PhotoShop is now in test mode... I'm not sure that anyone here can solve this problem... but since I'm a member during the period of 90 days cat I don't see any other options...
Hi Mike,.
Please check the help below document:
Applications creative Cloud back in test mode after an update until 2015 for CC
Kind regards
Sheena
-
Hello, I am wrong come to order this confirm us that you have changed your subscription to creative cloud Acrobat Pro DC single-app-membership (one year). We are pleased that Adobe can help you cope with your work. Information about your subscription: • product name: CC single-app-membership for Acrobat Pro DC (one year) • subscription start date: August 24, 2015 (PT) I would be initiating phone < deleted by the moderator > mail sincerely Dan Bundgaard < deleted by the moderator >
(Double Post)
-
I have a subscription to creative cloud (at least) but I would like to add another user, who will use a Mac... is there a way I can do this?
Hello
You can have the creative cloud installed and signed in on two computers as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software. Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application
You can download the installer for Creative Cloud from here:
Creative cloud help | Creative cloud desktop.After you install the creative Cloud desktop application, you will need to sign in with a login password and Adobe. Then you can install applications. This link provides more information and step by step instructions, if you need: CC help | Download, install, update or uninstall applications
Maybe you are looking for
-
Cannot find tools menu option; No firefox logo, etc.
I have no firefox logo; no tools, the option toolbar. I can't find my bookmarks and browsing history or controls the same.
-
Upgrade memory for Satellite A25-S207
Hi, I want to spend my memory (2x256mb 266 mhz). In my view, what is of 266 mhz PC2100. I can't PC2700 (333 mhz) or PC3200 (400 mhz) for my laptop Satellite A25-S207? I'll buy one or two probably 1 GB of memory. Don't know what them to restrict my up
-
Re: Qosmio F10 - I want to spend 500 GB HARD drive
Hello I have a Qosmio F10 with 60 GB hard drive.I want to go to 500 GB internal hard drive. Someone please tell me is compatible or I have to use an external hard drive
-
HP Pavilion DM4: HP Pavilion DM4 missing files problem
I have a laptop HP Pavilion DMf that I'm trying to make it work properly who has missing files After I connect to the computer as an admin user I get the following message API-ms-win-downlevel-user32-| 1 1 - 0.dll is missing on your computer When I c
-
Fix updates KB2518864 & KB2478658 will not install and have a problem. How to solve this action? This fix tries to install when arrested computer, but when the computer is turned back on, there is a box which reads: Patching HOTIRON Setup has encount