Subscription to creative cloud seems to have ended at the beginning

I bought a subscription of 12 months in may 2015, today I tried to use Lightroom, but he says test expired; I confirmed that I'm connected with my Adobe ID, I have tried to re - enter the license code but it said that it had already been used.  Photoshop was available, but he said updated necessary; after update to Photoshop, he says and then start the trial.  I tried logging out of my Adobe ID and insert it again creative cloud by restarting.  No effect.

Lightroom uninstalled and reinstalled, it now says buy now.

Of course I already bought once so I don't want to buy new.  The product I bought was "Adobe Creative cloud photography Plan: Photoshop CC more Lightroom - 12 month license - download (PC/Mac) ' 25/05/2015 from Amazon and it is installed on a Mac (El Capitan 10.11.2); It worked fine until when I finally used Lightroom 2 weeks ago.  Creating cloud version is 3.4.1.181

Thanks for the reply of John, I can confirm that I have worked through two solutions.  I wasn't able to get Adobe Application Manager to disable the product but maybe it's just for CS6 applications.

I have uninstalled all Adobe apps, uninstalled creative cloud and renamed/library/application support/Adobe, reinstalled creative cloud, reinstall applications and still have the same situation.  I then tried opening one of the applications that are now available again as requests for tests.  I signed up from the Help menu of the application and signed on again once.  As a result, it now seems to work.

Tags: Adobe

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