System Tools 2011 caused Trojan Vista Validation to Fail

Hi, managed to pick up the System Tools 2011 Spyware Trojan on this computer last night. I cleaned the virus, but has lost the sight of the Validation and windows will not appear unless it is in safe mode. The message is "an unauthorized change to Windows."

Will results authentic Validation of Microsoft page in a script error and failure.

The result of the tool Microsoft Genuine Advantage are:

Diagnostic report (1.9.0027.0):

-----------------------------------------

Validation of Windows data-->

Validation status: invalid license

Validation code: 50

Validation caching Code online: n/a, hr = 0xc004d301

Windows product key: *-* - 82RYG - QHR3F-YK3JH

The Windows Product Key hash: jRJSHWoadUpmgLuzANtyk5AqjkU =

Windows product ID: 89578-485-2033695-71415

Windows product ID type: 5

Windows license type: retail

The Windows OS version: 6.0.6001.2.00010300.1.0.003

ID: {3F193D75-F19F-4744-9ED6-536EB772F158} (1)

Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/a, hr = 0 x 80070002

Signed by: n/a, hr = 0 x 80070002

Product name: Windows Vista (TM) Home Premium

Architecture: 0x00000000

Build lab: 6001.vistasp1_gdr.100608 - 0458

TTS Error: T:20110109142310740-

Validation of diagnosis:

Resolution state: n/a

Given Vista WgaER-->

ThreatID (s): n/a, hr = 0 x 80070002

Version: 6.0.6002.16398

Windows XP Notifications data-->

Cached result: n/a, hr = 0 x 80070002

File: No.

Version: N/a, hr = 0 x 80070002

WgaTray.exe signed by: n/a, hr = 0 x 80070002

WgaLogon.dll signed by: n/a, hr = 0 x 80070002

OGA Notifications data-->

Cached result: n/a, hr = 0 x 80070002

Version: 2.0.48.0

OGAExec.exe signed by: Microsoft

OGAAddin.dll signed by: Microsoft

OGA data-->

Office status: 100 authentic

Microsoft Office Home and Student 2007-100 authentic

OGA Version: Registered, 2.0.48.0

Signed by: Microsoft

Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Data browser-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

Default browser: C:\Users\Dad\AppData\Local\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: fast

Download unsigned ActiveX controls: disabled

Run ActiveX controls and plug-ins: allowed

Initialize and script ActiveX controls not marked as safe: disabled

Allow the Internet Explorer Webbrowser control scripts: disabled

Active scripting: allowed

Recognized ActiveX controls safe for scripting: allowed

Analysis of file data-->

Other data-->

Office details: {3F193D75-F19F-4744-9ED6-536EB772F158}1.9.0027.06.0.6001.2.00010300.1.0.003x 32*-*-*-*-YK3JH89578-485-2033695-714155S-1-5-21-541020545-137684846-3419959094MICRO-STAR INTERNATIONAL CO., LTDMS-7376American Megatrends Inc.. V1.1 20071116000000.000000 + 0009D313507018400F204090409Mountain Standard Time(GMT-07:00)03100100Microsoft Office home and Student 200712RPwigagpAIZVEKDjLBQnzc3SvQY =81602-909-4718152-689491 F8229E7FE86F1A

Spsys.log Content: U1BMRwEAAAAAAQAABAAAALMLAAAAAAAAYWECAASAPofPUe92K7DLASBH6fzp2gky29l5WwyT4Ix6AnaPMHMnWthCwbuKRvONnQ/mzgF82fYLS8jaR5SkejOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAyJx6iwmlhc0eFuUBMYcqaPluYhBxRFhZtBaBmtxqxBpmsFv92fNvgP9XJgXkc983szkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMsxsws4oatIg/ 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

License data-->

C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D301

Windows Activation Technologies-->

N/A

--> HWID data

Current HWID hash: NgAAAAEABAABAAEAAQABAAAAAwABAAEA6GGaVBTu0ilmrriRkKZyquB58vQga1ggrFYodNbH

Activation 1.0 data OEM-->

N/A

Activation 2.0 data OEM-->

BIOS valid for OA 2.0: Yes, but no SLIC table

Windows marker version: N/A

OEMID and OEMTableID consistent: n/a

BIOS information:

ACPI Table name OEMID value ValueOEMTableID

111607APIC1635 APIC

FACP 111607FACP1635

HPET 111607OEMHPET

MCFG 111607OEMMCFG

LASRYVITRAGE 111607OEMB1635

Help, please!

Dave


The fixed. Navigated to the Chrome browser IE. Just use IE instead of Chrome to run validation.

Tags: Windows

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    Choice of PCmag editor - Prevx-
    http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

    Try the demo version of Hitman Pro:

    Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses, Trojans,
    Rootkits, etc.) that has infected your computer despite all the security measures that you have taken (such as
    the anti-virus software, firewall, etc.).
    http://www.SurfRight.nl/en/hitmanpro

    --------------------------------------------------------

    If necessary here are some free online scanners to help the

    http://www.eset.com/onlinescan/

    New Vista and Windows 7 version
    http://OneCare.live.com/site/en-us/Center/whatsnew.htm

    Original version
    http://OneCare.live.com/site/en-us/default.htm

    http://www.Kaspersky.com/virusscanner

    Other tests free online
    http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

    --------------------------------------------------------

    Also do to the General corruption of cleaning and repair/replace damaged/missing system files.

    Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

    RUN--> Enter this at the prompt:

    sfc/scannow

    Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

    Chkdsk /f /r
    -----------------------------------------------------------------------

    If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

    http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

    I hope this helps.

  • Unable to connect to the internet after the removal of system tool virus

    A computer running Windows XP Media Center Edition Version 2002, Service Pack 3 has got a virus System Tool which I believe I deleted using the key of activation and then run Malwarebytes' Anti-Malware.  On reboot, the system tool icon was still in the system tray, so I ran Norton 360 to remove unwanted registry files.  He got rid of the icon in the system tray.  I also then removed the Malwarebytes software.  Please note that, while I was removing the virus, I was able to connect to AOL so that in mode safe mode with networking.  Finally, who has stopped working.  The Malwarebytes software has been downloaded on the infected computer with a flash drive from a computer with working internet.

    I cannot now connect to the internet with Internet Explorer 8 or AOL (under standard or secure modes).  When you are trying to connect with IE8, the message reads 'Internet Explorer cannot display the web page' and when I run the diagnostic tests, it indicates there is a problem with the modem and/or router.  These devices are, however, both the work that there are other computers connected to them and they work.

    I tried Microsoft solutions are answers to a similar question.  Unfortunately, none of them worked in my situation.  They have been in accordance with the following:

    No doubt...

    What happens when you try to connect to the Internet?

    What is your version of XP, the version of Service Pack and IE?

    What method did you relieve your system of affection 'Antivir Solution Pro' (how confident you are that you got rid of him)?

    Generally, any part of this procedure is necessary after removing Antivir Solution Pro (a well documented removal procedure would have included the steps to cancel Internet connectivity issues).  I would get my infected system and try the procedure you used to see how it works.

    If, when you try to connect with Internet Explorer, you see something like:

    Internet Explorer cannot display this webpage
      
    The most likely causes:
    You are not connected to the Internet.
    The Web site encounters problems.
    There could be a typing error in the address.

    We will check your network connection properties.

    Some malware will alter these settings and your anti malware software can't tell if you have changed the malware changed them or so, after removal of infections, it will leave just the settings as he finds them (it is usually a good thing), but can leave your Internet disabled in certain situations.
     
    Click Start, run and enter in the box:

    Inetcpl.cpl

    Click OK to start the network settings of Internet control panel applet properties, connections.

    Or, in Internet Explorer click on tools, Options, connections, LAN settings.

    These settings control your Internet access for all browsers.

    On most environments, not independent, there will be check automatically detect settings and the other boxes are (as Proxy Server) is disabled.

    Automatically detect the setting checked =
    Use the automatic configuration script = unchecked
    Use a proxy server for your LAN = not checked

    Make changes, then click OK, OK to save the settings.

    Check your settings for how your network adapter gets its IP and DNS settings.  On most home systems, these parameters must be defined for the system will get the settings automatically.

    If you have another system on your network that works, you can compare these settings with the settings of the system which is not a work and make adjustments.

    Click Start, settings, Control Panel, network connections, and then select your current network connection.

    On the general tab, click Properties.

    In the drop down in the Middle, find and highlight the selection of Internet Protocol (TCP/IP) and click Properties.

    In the Internet Protocol Properties window, the usual selections are to get the IP and DNS settings automatically.  Select the following two options:

    Obtain an IP address automatically

    Get a DNS server address automatically

    The rest of the options on the screen should then be grayed out/not available.

    Make changes, then click OK, OK to save the settings.

    Restart your computer and test your connection.

    Perform scans for malware, and then fix any problems:

    Download, install, update and do a full scan with these free malware detection programs:

    Malwarebytes (MMFA): http://malwarebytes.org/
    SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

    They can be uninstalled later if you wish.

    Also, I typed cmd in the start run box and the command-line entered ipconfig enough and ipconfig/renew.  This is also not rectify the situation.

    For your assistance, the following is a copy of a part of the file that I thought that may be applicable after that I typed in miscinfo32 in start, run box:

    Summary of the system:

    Name of the operating system Microsoft Windows XP Professional
    Version 5.1.2600 Service Pack 3 Build 2600
    Manufacturer of operating system Microsoft Corporation
    System FIELD name
    System manufacturer Dell Inc.
    Dimension of the model 8400 system
    System Type X 86-based PC
    Processor x 86 Family 15 Model 4 Stepping 3 GenuineIntel ~ 2992 Mhz
    A04 BIOS Version/Date Dell Inc., 10/01/2005
    SMBIOS Version 2.3
    Windows C:\WINDOWS directory
    System directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume2
    The local United States
    Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413 - 2111).
    CHAMP\steve user name
    Eastern Daylight Time zone
    Total physical memory 1 024,00 MB
    Available physical memory 534,65 MB
    Total virtual memory 2.00 GB
    Available virtual memory 1.96 GB
    Swap file space 2.40 GB
    Paging file C:\pagefile.sys

    Network card:

    Name [00000001] Broadcom NetXtreme 57xx Gigabit Controller
    Adapter Type Ethernet 802.3
    Product Type Broadcom NetXtreme 57xx Gigabit Controller
    Installed Yes
    ID of device PNP PCI\VEN_14E4 & DEV_1677 & SUBSYS_01771028 & REV_01\4 & 1D7EFF9E & 0 & 00E0
    Last reset 23/03/2011 14:51
    Index 1
    B57w2k service name
    IP 192.168.1.102
    IP 255.255.255.0 subnet
    Gateway IP 192.168.1.1
    Active Yes DHCP
    192.168.1.1 DHCP server
    DHCP lease expires on 2011-03-24 15:22
    DHCP lease obtained 23/03/2011-15:22
    MAC address 00:11:11:CB:96:8 D
    0xDCFF0000-0xDCFFFFFF memory address
    IRQ channel, IRQ 16
    Driver c:\windows\system32\drivers\b57xp32.sys (7.73.0.0 built by: WinDDK, 181,75 KB (186 112 bytes), 1980-01-01 01:00)
     
    Name [00000002] RAS Async adapter
    Card type not available
    Card product Type RAS Async
    Installed Yes
    PNP ID of device not available
    Last reset 23/03/2011 14:51
    Index 2
    Service name AsyncMac
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address is not available
     
    Name [00000003] Packet Scheduler Miniport
    Adapter Type Ethernet 802.3
    Product Type Packet Scheduler Miniport
    Installed Yes
    ROOT\MS_PSCHEDMP\0000 PNP device ID
    Last reset 23/03/2011 14:51
    Index 3
    Name of the service
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address 00:11:11:CB:96:8 D
    Driver c:\windows\system32\drivers\psched.sys (5.1.2600.5512 (xpsp.080413 - 0852), 67,50 KB (69 120 bytes), 10/08/2004-07:00)
     
    Name [00000004] Wan WAN (L2TP) Miniport
    Card type not available
    Product type Wan (L2TP) WAN Miniport
    Installed Yes
    ROOT\MS_L2TPMINIPORT\0000 PNP device ID
    Last reset 23/03/2011 14:51
    Index 4
    Service name Rasl2tp
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address is not available
    Driver c:\windows\system32\drivers\rasl2tp.sys (5.1.2600.5512 (xpsp.080413 - 0852), 50,13 KB (51 328 bytes), 10/08/2004-07:00)
     
    Name [00000005] Wan WAN (PPTP) Miniport
    Adapter Type wide area network (WAN)
    Product type Miniport Wan WAN (PPTP)
    Installed Yes
    ROOT\MS_PPTPMINIPORT\0000 PNP device ID
    Last reset 23/03/2011 14:51
    Index 5
    Service name PptpMiniport
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address 50:50:54:50:30:30
    Driver c:\windows\system32\drivers\raspptp.sys (5.1.2600.5512 (xpsp.080413 - 0852), 47.25 KB (48 384 bytes), 10/08/2004-07:00)
     
    Name [00000006] WAN (PPPOE) Miniport
    Adapter Type wide area network (WAN)
    Product type WAN (PPPOE) Miniport
    Installed Yes
    ROOT\MS_PPPOEMINIPORT\0000 PNP device ID
    Last reset 23/03/2011 14:51
    Index 6
    Service name RasPppoe
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address 33:50:6F:45:30:30
    Driver c:\windows\system32\drivers\raspppoe.sys (5.1.2600.5512 (xpsp.080413 - 0852), 40,50 KB (41 472 bytes), 10/08/2004-07:00)
     
    Name [00000007] Direct parallel
    Card type not available
    Product Type Direct parallel
    Installed Yes
    ROOT\MS_PTIMINIPORT\0000 PNP device ID
    Last reset 23/03/2011 14:51
    Index 7
    Service name Raspti
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address is not available
    Driver c:\windows\system32\drivers\raspti.sys (5.1.2600.0 (xpclient.010817 - 1148), 16,13 KB (16 512 bytes), 10/08/2004-07:00)
     
    Name [00000008] Wan (IP) Miniport
    Card type not available
    Type of product (IP) WAN Miniport
    Installed Yes
    ROOT\MS_NDISWANIP\0000 PNP device ID
    Last reset 23/03/2011 14:51
    8 index
    Service name NdisWan
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address is not available
    Driver c:\windows\system32\drivers\ndiswan.sys (5.1.2600.5512 (xpsp.080413 - 0852), 89,38 KB (91 520 bytes), 10/08/2004-07:00)
     
    Name [00000009] Packet Scheduler Miniport
    Adapter Type Ethernet 802.3
    Product Type Packet Scheduler Miniport
    Installed Yes
    ROOT\MS_PSCHEDMP\0001 PNP device ID
    Last reset 23/03/2011 14:51
    Index 9
    Name of the service
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    16:4 MAC address: 20:52:41:53
    Driver c:\windows\system32\drivers\psched.sys (5.1.2600.5512 (xpsp.080413 - 0852), 67,50 KB (69 120 bytes), 10/08/2004-07:00)
     
    Network adapter 1394 name [00000010]
    Adapter Type Ethernet 802.3
    Product Type 1394 network adapter
    Installed Yes
    V1394\NIC1394\9103858423C01 PNP device ID
    Last reset 23/03/2011 14:51
    Index 10
    Service name NIC1394
    IP address not available
    IP subnet not available
    Default IP gateway not available
    Active Yes DHCP
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address 52:df:35:27:59:E5
    Pilot c:\windows\system32\drivers\nic1394.sys (5.1.2600.5512 (xpsp.080413 - 0852), 60,38 KB (61 824 bytes), 10/08/2004-07:00)
     
    Name [00000011] Miniport Wan WAN (ATW)
    Adapter Type wide area network (WAN)
    Product type Miniport Wan WAN (ATW)
    Installed Yes
    ROOT\NET\0000 PNP device ID
    Last reset 23/03/2011 14:51
    11 index
    WANATW service name
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    00:03: 8A: 00:00:15 of MAC address
    Driver c:\windows\system32\drivers\wanatw4.sys (8.3.0.0, 32,80 KB (33 588 bytes), 2005-02-23 22:12)
     
    Name [00000012] Symantec Network Security Miniport
    Adapter Type Ethernet 802.3
    Type of product Symantec Network Security Miniport
    Installed Yes
    ROOT\SYMC_SYMIMMP\0000 PNP device ID
    Last reset 23/03/2011 14:51
    12 index
    Service name SymIMMP
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address 00:11:11:CB:96:8 D
    Driver c:\windows\system32\drivers\symim.sys (9.2.0.37, 35.55 KB (36 400 bytes), 2009-07-28 23:21)
     
    Name [00000013] Symantec Network Security Miniport
    Adapter Type Ethernet 802.3
    Type of product Symantec Network Security Miniport
    Installed Yes
    ROOT\SYMC_SYMIMMP\0001 PNP device ID
    Last reset 23/03/2011 14:51
    13 index
    Service name SymIMMP
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    16:4 MAC address: 20:52:41:53
    Driver c:\windows\system32\drivers\symim.sys (9.2.0.37, 35.55 KB (36 400 bytes), 2009-07-28 23:21)

    Network Protocol:

    Name MSAFD Tcpip [TCP/IP]
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 16 bytes
    Message size maximum 0 bytes
    Message Oriented No.
    Minimum address size 16 bytes
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports shipped data Yes
    Supports graceful closing Yes
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    Name MSAFD Tcpip [UDP/IP]
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 16 bytes
    63,93 Message size maximum KB (65 467 bytes)
    Message Oriented Yes
    Minimum address size 16 bytes
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast Yes
     
    Name RSVP UDP Service provider
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 16 bytes
    63,93 Message size maximum KB (65 467 bytes)
    Message Oriented Yes
    Minimum address size 16 bytes
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption Yes
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast Yes
     
    Name RSVP TCP Service provider
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 16 bytes
    Message size maximum 0 bytes
    Message Oriented No.
    Minimum address size 16 bytes
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption Yes
    Supports shipped data Yes
    Supports graceful closing Yes
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{86DE67BB-124C-4039-9E0A-6E34D8ED163A}] SEQPACKET NetBIOS name 3
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{86DE67BB-124C-4039-9E0A-6E34D8ED163A}] DATAGRAM 3 NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{FDBF57E6-2C39-4D5C-90D7-D29559CA61B2}] SEQPACKET NetBIOS name 0
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{FDBF57E6-2C39-4D5C-90D7-D29559CA61B2]} 0 DATAGRAM NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{9E8A814B-6996-4336-9096-A51FC25DDFFD}] SEQPACKET NetBIOS name 1
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{9E8A814B-6996-4336-9096-A51FC25DDFFD}] DATAGRAM 1 NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{39725903-652B-46ED-A34D-F03FCA3F2EA2}] SEQPACKET NetBIOS name 2
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{39725903-652B-46ED-A34D-F03FCA3F2EA2]} 2 DATAGRAM NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{4CF6D63E-0CE2-43D2-A604-E0B5AE500F96}] SEQPACKET NetBIOS name 4
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{4CF6D63E-0CE2-43D2-A604-E0B5AE500F96}] DATAGRAM 4 NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{037081C0-F24A-4CCD-AF1B-D5A478C0A28F}] SEQPACKET NetBIOS name 5
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{037081C0-F24A-4CCD-AF1B-D5A478C0A28F}] DATAGRAM 5 NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.

    WinSock network:

    File c:\windows\system32\winsock.dll
    Size of 2.80 KB (2 864 bytes)
    Version 3.10
     
    File c:\windows\system32\wsock32.dll
    Size 22,00 KB (22 528 bytes)
    Version 5.1.2600.5512 (xpsp.080413 - 0852)

    Summary of Internet Explorer:

    Version 8.0.6001.18702
    Build 86001
    Ask the path C:\Program may Explorer
    English (United States)
    Active printer Dell AIO Printer A920, winspool, Ne04:
     
    Level of 128-bit encryption
    Disabled Access Manager
    IEAK install not

    Internet Explorer Versions of files:

    Actxprxy.dll 6.0.2900.5512 96 KB 2008-04-13 20:11:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Advpack.dll 8.0.6001.18702 126KO 08/03/2009 04:32:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Asctrls.ocx 6.0.2900.5512 112KO 2008-04-13 20:08:58 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    browselc.dll 6.0.2900.5512 62KO 2008-04-13 13:03:24 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Browseui.dll 6.0.2900.5512 KB 1 001 2008-04-13 20:11:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    cdfview.dll 6.0.2900.5512 148 KB 2008-04-13 20:11:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Comctl32.dll 5.82.2900.6028 603 KB 2010-08-23 12:12:04 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Dxtrans.dll 8.0.6001.18702 211KO 08/03/2009 04:31:38 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Dxtmsft.dll 8.0.6001.18702 340KO 08/03/2009 04:31:44 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    iecont.dll not available not available not available not available
    iecontlc.dll not available not available not available not available
    Iedkcs32.dll 18.0.6001.18968 379 KB 10/09/2010 01:58:03 C:\WINDOWS\SYSTEM32 Microsoft Corporation

    Iepeers.dll 8.0.6001.18968 180KO 09-10-2010 01:58:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Iesetup.dll 8.0.6001.18702 70 KB 08/03/2009 04:32:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    ieuinit.inf not available 56 KB 2009-06-29 04:40:16 unavailable C:\WINDOWS\SYSTEM32
    Iexplore.exe 8.0.6001.18702 624KO 08/03/2009 14:09:26 C:\Program may Explorer Microsoft Corporation
    imgutil.dll 8.0.6001.18702 34KO 08/03/2009 04:31:38 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Inetcpl.cpl 8.0.6001.18968 1 435 KB 10/09/2010 01:58:06 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Inetcplc.dll 6.0.2600.0 108KO 10/08/2004 07:00 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Inseng.dll 8.0.6001.18702 93KO 08/03/2009 04:32:46 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    MLang.dll 6.0.2900.5512 573 KB 2008-04-13 20:11:57 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    MSENCODE.dll 2000.7.25.0 KB 92 10/08/2004 07:00 not available C:\WINDOWS\SYSTEM32
    Mshta.exe 8.0.6001.18702 45KO 08/03/2009 04:31:02 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Mshtml.dll 8.0.6001.18975 5 818 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Mshtml.tlb 8.0.6001.18702 1 601 KB 08/03/2009 04:31:02 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Mshtmled.dll 8.0.6001.18972 65KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    mshtmler.dll 8.0.6001.18702 47KO 08/03/2009 04:31:18 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Msident.dll 6.0.2900.5512 51KO 2008-04-13 20:11:59 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Msidntld.dll 6.0.2600.0 15 KB 10/08/2004 07:00 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    msieftp.dll 6.0.2900.5512 243 KB 2008-04-13 20:11:59 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    msrating.dll 8.0.6001.18702 189KO 08/03/2009 04:34:18 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    mstime.dll 8.0.6001.18968 598KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Occache.dll 8.0.6001.18968 202KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    proctexe.ocx 6.3.2900.5512 80 KB 2008-04-13 20:10:35 C:\WINDOWS\SYSTEM32 Intel Corporation
    sendmail.dll 6.0.2900.5512 54 KB 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Shdoclc.dll 6.0.2900.5512 537KO 2008-04-13 13:03:19 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Shdocvw.dll 6.0.2900.5512 1 464 KB 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Shfolder.dll 6.0.2900.5512 25KO 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Shlwapi.dll 6.0.2900.5912 463ko 08/12/2009 05:23:28 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    TDC.ocx 8.0.6001.18702 65KO 08/03/2009 04:30:56 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    URL.dll 8.0.6001.18702 104KO 08/03/2009 04:34:28 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Urlmon.dll 8.0.6001.18968 1 183 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Webcheck.dll 8.0.6001.18702 231KO 08/03/2009 04:34:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    WinInet.dll 8.0.6001.18968 895 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation

    Internet Explorer connectivity:

    Dial connection preference never
     
    LAN settings
     
    AutoConfigProxy wininet.dll
    AutoProxyDetectMode disabled
    AutoConfigURL
    Proxy disabled
    ProxyServer
    ProxyOverride
     
    America Online
     
    AutoProxyDetectMode disabled
    AutoConfigURL
    Proxy disabled
    ProxyServer
    ProxyOverride
    Internet programs to use connection not available
     
    Maximum attempts 10
    Waiting between retries 5 sec
    Disconnect idle 20 min time
    Autodisconnect disabled
     
    Modem Intel(r) 537EP V9x DF PCI Modem
    Remote access PPP server
     
    Connect to the network
    Enable Software Compression Yes
    Would require no encrypted password
    Require no data encryption
     
    TCP/IP network protocols
     
    Use server assigned IP address Yes
    The 0.0.0.0 IP address
    Use server assigned NameServer Yes
    Primary addresses DNS name server: 0.0.0.0
    Secondary DNS: 0.0.0.0
    Primary WINS: 0.0.0.0
    Secondary WINS: 0.0.0.0
     
    Use the Compression header IP Yes
    Use the default gateway Yes
     
    Name of the script file

    You have any ideas that could help me find an internet connection?  Thanks for any help.

    The removal of the virus seems to have taken some required system files.  See if the System File Checker helps.  Click Start > run and enter in the field open.

    sfc/scannow

    Press ENTER.  The System File Checker must detect the missing necessary files and put back them.  If this does not work, use a system restore point from before you were infected.  If this does not work, get out of your XP installation diskettes.

  • Automatic update for Windows Mail Junk E-mail Filter for x 64 systems [November 2011] (KB905866) Installation status: failed.

    My Windows is set for automatic updates, I am running Vista SP2.
    Update for Windows Mail Junk e-mail filter for x 64 systems [November 2011] (KB905866) didn't load a number of times.
    He gave details of the error: Code 800736 B 3.
    Downloaded and run MicrosoftFixit, it is said that it is fixed.
    I went into Windows Update and tried downloading it twice, but it does not always load.
    It does not appear to slow the computer down while it tries to download.

    Hi Alex-862,

    1. you have made no changes to the computer before the broadcast took place?
    2 are you able to install all other updates?
    3. do you have the 64-Bit Windows Vista installed on the computer?

    Method 1
    I would say allows you to clean start, then download and install the update from the Download Center.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.Microsoft.com/kb/929135
    Note:
    follow step 7 of section of boot KB929135 to the computer in normal mode.

    Update for Windows Mail Junk e-mail filter for x 64 systems [November 2011] (KB905866)
    http://www.Microsoft.com/download/en/details.aspx?ID=20999

    Method 2
    Try the steps from the following link:

    Description of the preparation tool system update for Windows Vista for Windows Server 2008, for Windows 7 and for Windows Server 2008 R2
    http://support.Microsoft.com/kb/947821

  • "System tool warning" appears every second. I want to get rid of him. How can I get rid of him?

    a pop-up is displayed on my computer "system tool warning". How can I get rid of him?

    Hi Gyude Vinton,

    A. when it last work very well?

    B. recent changes made on your computer?

    Let us try a few steps.

    Step 1

    You can try to start in safe mode and check if the pop up occurs.
    http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

    Step 2

    If the problem persists in safe mode then this could be caused by a third-party application. You can place your computer in a clean boot that will help us identify the software that is causing the problem. To perform the clean boot procedure, follow the instructions in the link below.

    Step 1: Perform a clean boot
    Step 2: Enable half the services
    Step 3: Determine whether the problem returns
    Step 4: Enable half of the startup items
    Step 5: Determine whether the problem returns
    Step 6: Resolve the problem
    Step 7: Reset the computer to start as usual

    How to troubleshoot a problem by performing a clean boot in Windows Vista
    http://support.Microsoft.com/kb/929135

    After checking the problem, turn on the computer to the mode Normal. Follow step 7 of section

    Step 3

    If the problem persists, you will need to scan your computer for infections.

    http://www.Microsoft.com/Security_Essentials/

    http://social.answers.Microsoft.com/forums/en-us/vistasecurity/thread/ba80504b-61f1-4D71-960f-b561798b7b42

    I hope this helps.

    Bindu S -Microsoft Support

    [If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]

  • After a virus, I've lost the system restore for cannot defragment now. Also lost system tools/options.

    Original title: after a virus, I've lost the system restore for cannot defragment now

    I had a virus which caused problems one of the minor being I've lost the system tools. It now says its empty when I open it.

    You don't need system defragmentation tools.

    You can defragment from the hard drive, then right-click of your hard drive, properties, tools, defragment now.

    Of course, you must fix your missing tools too.

    Here's the easiest way I know (thank you, Ramesh):

    http://WindowsXP.MVPs.org/accessories.htm

    Part of the answer to the technical support engineer Microsoft does not too which make me think that the MSE has never actually tested this Board to see if it actually works or not.  It's a shame.

    In addition, these shortcuts are not part in the folder in any case.  These things must go in the folder for all users - if you don't want your XP to be ignored.  It is a source of embarrassment.

    I don't know what you used to remove the virus, but I could do that at some point (soon):

    Download, install, update and do a full scan with these free malware detection programs:
    Malwarebytes (MMFA): http://malwarebytes.org/
    SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
    They can be uninstalled later if you wish.
  • System Restore missing on the list of system tools

    Original title: System Restore lost

    I have the detector of max secure spyware on my system, he pointed out that my system restore is false and deleted the shortcut of this program. I restored the research program and found. Research says the program should be in system tools but is does not appear here. I ran system restore and it can not restore to an earlier date, it would therefore appear to be fake, I need to reload the system restore. Can you help me in this matter

    Support number: 1163656637

    Hi don evetts,.

    1. did you of recent changes on the computer?

    2. what happens when you do the system restore?

    3. you receive an error message?

    It is possible that some virus or malware infected system restore shortcut and removed.

    Method 1

    Refer to the article below and try the steps mentioned, check if it helps.

    Steps of troubleshooting for problems when you try to use the System Restore tool in Windows XP

    http://support.Microsoft.com/kb/302796

    Method 2

    If the previous step fails, then it is possible that some third-party programs installed on the computer is causing system restore not working properly.

    I suggest that you configure the computer in a clean boot state and check if it helps.

    To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

    See section to learn more about how to clean boot.

    How to configure Windows XP to start in a "clean boot" State

    http://support.Microsoft.com/kb/310353

    Reset the computer to start as usual

    When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

    1. click on Start , then click run.

    2. type msconfig , then click OK.
    The System Configuration utility dialog box appears.

    3. click on the general tab, click Normal Startup - load all device drivers and services , and then click OK.

    4. When you are prompted, click restart to restart the computer.

    Method 3

    I would also say that you run a virus on the computer scan to remove any malware or virus infection.

    http://www.Microsoft.com/security/scanner/en-us/default.aspx 

    You can also use Microsoft Security databases to scan your computer

    http://www.Microsoft.com/security/PC-security/MSE.aspx

  • I can't do the system restore and I have nothing on my "All programs" button, which means that I have not accessories, System Tools, etc. How can I get that back?

    I can't do the system restore and I have nothing on my "All programs" button, which means that I have not accessories, System Tools, etc. How can I get that back?

    Hello CalebCox,

    I suggest that you try the methods below to resolve this issue.

    Method 1:

    This problem can be caused due to infection by the Virus. I suggest that you run a virus scan on your computer using Microsoft Safety scanner and check if you have the same problem.

    http://www.Microsoft.com/security/scanner/en-us/default.aspx

    Check if you have the same problem in the new user account.

    You can refer to the link below, which will give you information on how to create and configure user accounts in Windows XP

    http://support.Microsoft.com/kb/279783

    If works, you can copy data to the new user account:

    http://support.Microsoft.com/kb/811151

  • "System Tools" icon is out of the office, lack also disk cleanup and defragmentation in Windows XP

    The 'System tools' icon on my desktop disappeared.  I used it when I defragmented the computer and disk cleanup.

    When I hit 'start' 'Programs', 'Accessories' I have 'System tools' option, but when it is open, the icons are many and unintelliglble for me. There is nothing of cleaning disk or Defrag.  How can I get my old icon on the desktop to disk cleanup and defragmentation among other choices?

    Thanks for the tips.

    Hello

    · Do you remember all the recent changes on the computer before the show?

    · What is the service pack installed on the computer?

    Try the methods below:

    Method 1:

    Restore the computer to a previous state and check if this may help with the steps, you can see: how to restore Windows XP to a previous state: http://support.microsoft.com/kb/306084

    Method 2:

    Run the checker system files on the computer. Link, we can see: Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe): http://support.microsoft.com/kb/310747

    Note that: if he asks you the service pack CD, follow these steps from the link: you are prompted to insert a Windows XP SP2 CD when you try to run the tool on a Windows XP SP2 computer system File Checker: http://support.microsoft.com/kb/900910 (valid for Service pack 3)

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