Tecra R840-10 t has no work webcam or USB 3.0 port

Even if this [another thread | http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=62061&start=15&tstart=0] has been marked as resolved, the problems remain, but are not related to the bone, hw-partners.

1 week after that I got a Tecra R840-10 t (PT429E-00M007EP) of Windows 7 have frozen at startup and the fan run at maximum speed. All I could do was to enter safe mode. After a factory reset (reinstalling OS of the hidden HD partition), not even the safe mode worked!
Took back to the store, 2 days later a local Toshiba representative referred to the store as fixed (they have updated the BIOS...)

2-3 weeks later, same problem. I called Toshiba directly, they have picked up the laptop, took almost 2 weeks and sending parts of the Germany twice before they sent it. I had to call them to find out they were going to deliver the next day. So far it seems to be fixed, Windows has not frozen since.

However, now, little more than a month after I bought this laptop from professional quality, I noticed that, on his return, the USB 3.0 port (as long as this port) and the webcam does not work. They do not appear in the Device Manager, update their drivers through page for the download of Tecra yields nothing (and you have to go through hoops to actually install the webcam driver), nothing. It's as if they did not exist. I guess that any material they brought in wasn't exactly in perfect condition, or someone forgot to plug it into some pine trees.

I tried several Linux LiveCD as well, they all recognize the material to varying degrees (being the most comprehensive Debian), but no recognize the USB 3.0 port or the webcam as well.

Not an OS problem. Call them once again, waiting for a response from a representative Monday morning. Seriously considering to move directly to a repair center and asking the complaints book. There is no guarantee that this laptop won't break again.

Not a happy camper.

Hello

> I tried several Linux LiveCD as well, they all recognize the material to varying degrees (being the most comprehensive Debian), but no recognize the USB 3.0 port or the webcam as well.

Have you tested this with Toshiba configured OS?
It would be interesting if Windows 7 would get the same problems, recognizing the USB 3.0 and the webcam

by the way: this is a user forum to...

Tags: Toshiba

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