Tecra R940 - fingerprint reader does not

Similar Questions

• Fingerprint reader does not react anymore while the software seems to work (Thinkpad E530 Windows 10)

  I used logg in via the reader of fingerprints (windows 10) with no problems, now the fingerprint reader does not react anymore when I pull the finger. I managed to remove all the passwords in the password manager (still not sure about it as I don't really understand how all the components work together) hoping that would solve the problem. Not the fingerprint reader software keeps asking me to register a new finger. Everything seems to work fine (I can pick a finger to be registered, type my password windowns) until I asked me to draw the finger on the fingerprint reader: nothing happens! The indicator that shows how the finger was scanned shows nothing at all. Looks like the software works, but the fingerprint reader itself is dead. However, looking into the information system the "TouchStrip Fingerprint Sensor' (WBF mode advanced) seems to work fine.

  Help, please. I don't have any idea how to find out what's not here.

  Thank you very much for the tip! He works in fact :-). Even if it does not seem logical to me, as I never put it in place a front pin - and fingerprint reader work very well even without PIN code. But who cares - the main thing is it works now! So thanks a lot again :-)!

• HP Probook s 4540: fingerprint reader does not

  Hello

  Problem: fingerprint - Windows journal reader under does not have the ability to connect via the fingerprint reader.

  Overview: after installing the drivers of the fingerprint on the HP site and thanks to the HP protection tools to register successfully to fingerprints, I tried to log in via this method, but the Windows Connect screen does not display this option. Device Manager correctly identifies and shows the fingerprint sensor - however, the Control Panel does no detection of biometric devices.

  I really need help with this problem. Details of what steps I took trying to make the scanner work are given below.

  Specs:

  1) 4540 probook s

  (2) Windows 7 64 bit

  (3) i5 - 3210 m, 1 GB Hd 7650 m, 4 GB at 1333 Mhz, 750 GB 5400 RPM, VFS 491 fingerprint reader.

  Details of the problem and the steps of my work to install the drivers:

  After a new installation of Windows 7, I went on the site of HP driver to download the latest drivers for Probook s 4540:

  http://h20000.www2.HP.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5229457&...

  I installed the drivers in roughly in this order:

  drivers ethernet controller 1) realtek.

  drivers audio 2),

  (3) the chipset and USB 3.0 drivers (but not the Intel MEI driver)

  (4) Intel video driver: a problem such that the pilots were not allowed to install. After you disable switchable graphics in the bios, I was able to get these drivers to install.

  (5) AMD video drivers: installed after graphic driver intel HD - installed but Catalyst Control Center was not displayed. Then I reactivated switchable graphics in the BIOS, re-installed these drivers and CCC was now available.

  (6) support for HP keyboard shortcut

  (7) HP Universal camera driver

  (8) fingerprint sensor fingerprint validity

  (9) Synaptics Touchpad driver

  (10) Atheros wifi & bluetooth

  (11) Jmicron card reader

  After driver installation, I installed the HP protection tools. According to request a reboot of the PC, which I did-, he asked for the setting up security etc... Part of this pocess was the registration of fingerprints - successful. However, log off / restart of windows, an option to connect with the fingerprint reader does not appear in the Windows login screen.

  I open the control panel and found there wasn't that no biometric device only tab, even if the Device Manager showed biometric sensor, device and validity (VFS 491). I then uninstall HP protect tools and driver validity sensor fingerprint, and made sure that these services are running:

  -Credential Manager

  -Remote Procedure Call (RPC)

  DCOM Server process Launcher-

  RPC end point mapper-

  -Windows Biometric Service

  Plug-and-Play

  Then as suggested in another post on the forum, I installed first of all this:http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe , then the drivers of the validity of 4540 s drivers page, then HP protection tools.

  After the reboot HP protect tools as before to register my fingerprints, but still no windows login prompt came to connect with fingerprints. However, a change after installtion of http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe that has been in Control Panel it is now a tab for biometric devices. However, it is said that windows did not find it all installed biometric devices. A picture is attached showing the Device Manager and Control Panel!

  Please HP offer a solution. Thank you!

  

  OK problem solved. I don't know if it is related to the HP windows 7 system essential updates driver installation and Intel MEI or not - but I install these.

  What has really worked probably was it - > install the drivers of fingerprint and then the HP protection tools. Once rebooted, open HP tools protect, then return to the administration in the lower right corner-> the administration Console-> increase of security system-> tick windows login security and your done. Now, you will be able to connect through fingerprints registered.

• (SimplePass) fingerprint reader does not work or missing? (Windows 8)

  Hey guys,.

  I see many people running on the issues where he fingerprint reader does not work after the upgrade. Most of these problems come from the books that is not supported by Windows 8.

  If you run a question using biometric (fingerprint reader) missing or does not work to all install IT.

   

  

   

  THX

  Hope it will be useful.

  THX

• HP envy: HP Envy fingerprint reader does not

  Simple pass works well using the password or PIN.  The fingerprint reader does not work. no light help please

  icp_wolverine wrote:

  MAKE SURE THAT THE ATOMIADES SENSOR IS INSTALLED AND REINSTALL HP SIMPLEPASS

  ALSO TRY A HARD RESET IF A STOP OF THE LAPTOP, UNPLUG POWER SUPPLY, BATTERY, BUTTON FOR 10 SECONDS TO TAKE... BATTERY PUT IN PLUG POWER CORD BACK LIGHTS FOR LAPTOP

  Please how do I check if the sensor is installed.  I tried the Hard reset without success. Thank you

• Fingerprint reader does not work after the laptop awakens from his sleep.

  Pavilion DV6-6c15nr

  Windows 7 Home Premium

  Fingerprint reader works fine when the computer starts. The drive works fine if I manually lock the system. When the computer enters mode "sleep" through inactivity, then wakes up from his sleep, the fingerprint reader does not work. The player power led does not illuminate, the player does nothing if I drag a registered fingerprint. I must select use authentication information and enter the Windows password. Device Manager says device working properly but it doesn't help. I checked for BIOS, Windows and driver updates but I run in all aspects.

  Hello

  Uninstall the software and current driver for the fingerprint reader.

  Resources:
  Uninstall software in Windows 7

  Uninstall or change a program in Windows 7

  Download and install the latest driver from here.

  Download and install the latest version of the software from here.

• Tecra A8 fingerprint sensor does not work correctly

  I bought a laptop Tecra A8 which has as security option touchchip fingerprint coprocessor. He worked only 8 days and then have not read my fingerprint. By device mananger I uninstalled and reinstalled drivers auotomaticlly and was the message to the device mananger "working properly", but it does not work! I tried to fix its software in the control panel (programs), but it dose not work again.
  What is your suggestion?

  Hello

  I Don t know what software you have installed on your system and how is your configuration, but if you've already tried this steps you mentioned while it should the next step be a full recovery from your system with the recovery media that shipped with your machine.

  Don t forget to back up your data on external media. ;)

  By the way: If the recovery does not help, then you should contact a local servicepartner since you have warranty on your machine.

  If you really want to find one in your country then click here:
  http://EU.computers.Toshiba-Europe.com/cgi-bin/ToshibaCSG/generic_content.jsp?service=EU&ID=ASP_SUPPORT

  Welcome them

• Tecra M5 - Fingerprint software does not recognize the drive

  I have instaled new Windows 7 32 bit on my Tecra M5 - 12Z and I installed devices drivers provided by Toshiba. All devices were recognized even properly fingerprint reader, but the fingerprint software (Protector Suite QL) says that can't find the fingerprint reader.
  I tried with the driver for Windows Vista with the same result.

  What can I do? Thank you

  Hello

  I m not a Tecra owner, but you should try to reinstall the finger printer reader driver and software. It s worth a try! ;)

  Also check that the latest version of the BIOS is installed. You can download it on the Toshiba page:
  http://EU.computers.Toshiba-Europe.com

  Good luck! :)

• Tecra A9 - fingerprint sensor does not work

  My Tecra A9 is less than 2 weeks old. The first day, the fingerprint sensor worked for a few hours. I registered three fingerprints. Since then when I drag my finger, 99% of the time it does not recognize or gives a message 'too short', although I followed the steps in the tutorial.

  There is a window where you can test the fingerprint sensor trying to drag prints. I asked the other two persons, of different ages and gender, to try it, but very rarely is he not successfully registered printing.
  My call to the support wasn't very helpful because I was threatened with charges of £35 if they find nothing wrong with the hardware. As a normal user, is not what it says on the Tin.

  Has anyone had the same problem and managed to resolve it. If so, how? If not, are there other people in the same situation?

  Hello Assa

  It's very strange. I didn't notice any problem on my Tecra. Please start Fingerprint Control Center and check the first option that it fingerprints. Under registration or change fingerprints, you will find option run interactive tutorial with exact explanation how to use the fingerprint sensor and your fingers correctly.

  To be honest, I do not think you have a hardware or software problem, but you must be careful how you drag your finger.

• m6 Pavilion: fingerprint reader does not

  I recently had a new hard drive installed and now the validity fingerprint reader no longer works. Under devices, it does not show the Analyzer must be installed and the drivers are up to date. Is there some hp software I need to download?   Thanks for your time

  Hello

  It seems that you have a missing driver, the former driver who worked with her has been installed on the old hard drive, so now you must install the same driver or a newer version if available.

  You can get it from the hp support & drivers.

  By entering your laptop name and the model, you will get a list of all the drivers for it.

• HP envy: fingerprint reader does not

  the fingerprint reader doesn't work with my

  ENVY of HP TouchSmart m7-j120dx Notebook PC (ENERGY STAR)

  Model #: E8A11UA

  Series No.: [personal information]

  I downloaded the software but still does not

  @mackt123

  The good news: there are 10 HP Windows drivers for your system.  (It is not the case for everyone.)

  If the system has been migrated to Windows 10 (as opposed to the installed computer with W10), while you have installed HP 10 Windows drivers, including the Chipset driver.

  There is an update to the BIOS of your system - which do not install unless you have your computer completely saved, particularly files all critical.  Do not update the BIOS unless / until it's absolutely necessary.  Why hesitate?  BIOS updates may be very beneficial--or they can turn fatal and turn your computer into a large, flat paper weight.

  

  Validity sensor driver:

  File name: sp63418.exe

• Why my fingerprint reader does not recognize login screen?

  I have a Microsoft Fingerprint Reader and it uses the Digital Persona 2.0 software and until recently was working properly.

  Lately I can save a print, the newspaper on my desk and programs such as Yahoo IM and others, but when I try to set up a newspaper in a Web site, I get the error message that "this is NOT a login screen and...» "when there IS a login screen and the software no longer recognizes as such.

  I am running Windows XP Pro 32-bit and hope someone has an idea...

  Thanks for any help.

  Chuck

  You would be correct, here. All things FP drive at high level would probably go only in Internet Explorer. I used to prefer Mozilla's Firefox, but last month I switched to Google Chrome and Google Sync does not require a hardware key.

• T420 - fingerprint reader does not read the skin dry or wet

  I used the fingerprint reader of my old T61p for years with great success. It didn't matter that my skin is dry or wet, or even if my fingers are a little fat - identification has worked well.

  Now with my T420, I noticed that the fingerprint reader detects my fingerprint only, if the skin on my finger is 'normal', i.e. it does not detect the reading if my fingers are wet or dry. When my fingers are dry, I must always first lick my finger and then wide, this helps.

  It's very annoying feature - is possible to configure the fingerprint reader to be a little less sensitive to the dryness of the finger skin?

  Go to the Lenovo Fingerprint Reader software and look for a slider between Dresser and protected. This move to Dresser; It should contribute to the sensitivity.

• X1CT - fingerprint reader does not work

  Hi all

  The reader of fingerprints on my X1CT does not work. When I ran Lenovo Fingerprint Software, I got an error message with the error code "E7210001." Someone knows how to fix this?

  Thank you.

  Best,

  Ahn

  Thank you very much for your message.

  Windows ran just automatically being updated, and then the device of the fingerprints came back to life. I did nothing special.

• Tecra M2 - card reader does not work on Windows 7

  Hi all

  I installed Win 7 on my TECRA M2 and everything worked well at the same time... except for one thing! The SD card reader is not recognized (works well with XP).
  Hint please?

  Thanks in advance

  JP

  Hello!

  The card reader is listed in the device with the yellow exclamation point Manager?

  Normally, I suggest that you should try the Windows Vista driver card reader, but there is no driver on Vista card reader available on the Toshiba site.

  So it seems that you have to live with this problem or you try a driver from another laptop computer card reader

  Good bye