Testing and support

Similar Questions

• HP psc 750xi: printer psc 750xi stuck in auto test and ink cart move.

  When you reconnect psc 750xi printer for the office, when it is powered on, psc 750xi printer is stuck in the self test and ink cart move. The printer is recognized by the computer so that it seems to be a problem with the printer. Diagnosis of HP is nothing. Restart the computer and the printer does not change. It worked before I unplugged.

  Hi @JMC30,

  Welcome to the Forums of HP Support!

  I see that your HP PSC 750xi all-in-one printer is stuck in a "free test and ink carriage will not move. I would be glad to help and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  It seems that there might be a power supply problem or there might be a hardware malfunction. Please, try the following steps to see if we can solve the problem.

  Try the steps in the order presented:

  • Unplug the USB cable.
  • Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  • Reconnect the power cable to the output of the printer and the wall, and not a surge protector. This ensures that the printer is full on and can help this situation.
  • Make sure that the printer is connected directly to a wall outlet (do not use a hub or a surge protector). This ensures that the printer is full on and can help this situation.
  • Connect the cable USB in once the printer has finished his departure without errors.

  If the problem persists, follow the steps in this guide: print cartridge error.

  If you have completed all the above steps and your product still has a problem, service the product.

  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Cost of repair out-of-warranty printers may apply.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• integrated in windows xp help and support center does not work. can I uninstall and reinstall then or there at - it an easier way?

  I have a win xp update, but there seems to be a problem with the help and support section. whenever I have open and try to run some of the tests to keep my healthy system it stops. any ideas?

  Malcolm

  Startup of the service or re-registration a file sometimes solves it. Open a run window (Windows Logo key + R), type services.msc and press ENTER. Scroll down to help and Support, and then double-click it. Click on the Start button in the dialog box and change the type to automatic startup.

  In a run window (Windows Logo key + R), type regsvr32 hhctrl.ocx (note the space) and press ENTER.

• Cannot load help and Support Windows as file registery HELPCTR. EXE is missing how restore?

  Registry key: HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/App Paths is missing HELPCTR. EXE.  Want to know how to reinstall HELPCTR. EXE.

  First see if it works:

  The Center help and Support sometimes get broken with overzealous cleaning and there are a lot of things to 'try' who sometimes work and sometimes they are not. Sometimes people drop everything simply and never reuse Help and Support Center, but it can still be repaired.

  Do you now or nave already used third-party applications on your system where the product description includes descriptive as sentences:

  cleaner, mechanic, detective, doctor, heal, optimize, clean up, tune up, speed up, set towards the top, compact, compress, faster, power, boost, boost, gum, muncher. guaranteed or all that has an icon that looks like a key, the key or the screwdriver?

  We will restore some things in the registry who sometimes kill himself by malicious software or, sometimes, these cleaning programs.

  Before making any changes to your registry (although I hope that this update), make a copy of your registry with this free and popular tool:

  http://www.SnapFiles.com/get/ERUNT.html

  Then go to this page WWW of Riou (thanks, Ramesh).

  http://WindowsXP.MVPs.org/startmenuhelp.htm

  When you click the file startmenuhelp.reg on this page with your browser, you will see a bunch of text that
  is the registry information that you want to apply to your system.  It seems daunting, but it's not so bad.

  Press Ctrl + A to select all the text, then press Ctrl-C to copy the text to the Windows Clipboard.

  Click Start, run, and then in the box, type:

  notebook

  Click OK to open a new Notepad file.

  Press Ctrl + V to paste the information that you copied into the Windows Clipboard in the Notepad file.  Save the new notebook
  file on your desktop and the name of the new file something he can hold, as:

  startmenuhelp.reg

  Quit Notepad and double click the file startmenuhelp.reg on your desktop and answer Yes to
  the query about adding information to your registry.

  Test your help and your support now, then restart and test again to make sure that the changes 'stick' with a reboot.

  You can delete the file startmenuhelp.reg to your desktop.

  If that does not do it, we just reinstalled the whole shebang (help) and Support.

• Select icon workstation: so, 'aid', so: "Help and Support Center" - > does not work.

  When I select "Help and Support Center" with Microsoft, I get the error message: "Windows cannot find helpctr.exe.

  Can I reinstall anything from Application or system recovery disks - or download the Microsoft HELP?  -
  Or can only be re-established by dong RESTORATION?   Thanks for you help... ~!

  Do you mean you see a message like this:

  Windows cannot find 'helpctr.exe.  Make sure you typed the name correctly and then try again.  To search for a file, click the Start button, and then click search.

  The Center help and Support sometimes get broken with overzealous cleaning and there are a lot of things to 'try' who sometimes work and sometimes they are not. Sometimes people drop everything simply and never reuse Help and Support Center, but it can still be repaired.

  Do you now or nave already used third-party applications on your system where the product description includes descriptive as sentences:

  cleaner, mechanic, detective, doctor, heal, optimize, clean up, tune up, speed up, set towards the top, compact, compress, faster, power, boost, boost, gum, muncher. guaranteed or all that has an icon that looks like a key, the key or the screwdriver?

  We will restore some things in the registry who sometimes kill himself by malicious software or, sometimes, these cleaning programs.

  Before making any changes to your registry (although I hope that this update), make a copy of your registry with this free and popular tool:

  http://www.SnapFiles.com/get/ERUNT.html

  Then go to this page WWW of Riou (thanks, Ramesh).

  http://WindowsXP.MVPs.org/startmenuhelp.htm

  When you click the file startmenuhelp.reg on this page with your browser, you will see a bunch of text which is information of record that you want to apply to your system.  It seems daunting, but it's not so bad.

  Press Ctrl + A to select all the text, then press Ctrl-C to copy the text to the Windows Clipboard.

  Click Start, run, and then in the box, type:

  notebook

  Click OK to open a new Notepad file.

  Press Ctrl + V to paste the information that you copied into the Windows Clipboard in the Notepad file.  Save the new file in Notepad on your desktop and name the new file something he can hold, as:

  startmenuhelp.reg

  Quit Notepad and double click the file startmenuhelp.reg on your desktop and respond in the affirmative to the question about adding information to your registry.

  Test your help and your support now, then restart and test again to make sure that the changes 'stick' with a reboot.

  You can delete the file startmenuhelp.reg to your desktop.

  If that does not do so, you can reinstall the whole (not reinstall XP - just the help and Support Center)

• Group of startup programs in Help and Support

  I have a long list of startup programs that appears in the help and support after the judgment. They are MS and program updates are working, but some of them are weird and some I do not use. It says 12520850 is a Trojan or a virus. How can I get rid of these programs?

  Information in information system, software environment startup programs, startup programs (or msinfo32) can show more things that it should and can be quite intimidating.
  When you see a great list you describe, the process of collecting the information went haywire somewhere along the way, but does not seem to present other problems (next to the particular quest).  Most of the people never look as well as the article, so there are probably a lot of systems that have the problem and he is not even noticed.  It certainly should work fine but.
  You can fix it so it makes more sense and is less scary research with a small VB Script from the site of Ramesh.
  You can record and play back the script, if you care to know what it does and how it works.  You can do everything yourself by hand, but the script is easier.
  The script will make some registry changes, so if you choose to run the script, it won't hurt to back up your registry first.
  This is a popular free registry backup tool:
  http://www.SnapFiles.com/get/ERUNT.html
  Here is a link with more information on scripts and you can also download the Riou script to clean the list of startup programs.
  http://WindowsXP.MVPs.org/msinfofix.htm
  Thank you, Ramesh.
  Please report your results.
  If you still think you may have a malware infection, I could do this:

  Download, install, update and do a full scan with these free malware detection programs:

  Malwarebytes (MMFA): http://malwarebytes.org/

  SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

  They can be uninstalled later if you wish.

  The scans by operating clean, then to solve any problems.

  Do, or do not. There is no test.

  I need YOUR voice and the points for helpful answers and propose responses. I'm saving for a pony!

• My Dell hardware scan failed the Smart short Test and gave me an error WHD16-K8B and says 'failure may be imminent.

  Title: Hardware failure

  My Dell hardware scan failed the Smart short Test and gave me an error WHD16-K8B and says 'failure may be imminent. What can I do?

  Hello

  1 have had any changes made on the computer before the show?

  2 are you facing any problem with the hardware?

  Method 1:

  I suggest to see the link and try to run the troubleshooter and check if it helps.

  Open the hardware and devices Troubleshooter

  http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

  Method 2:

  See the article and check if that helps:

  Diagnostics of Dell hardware

  http://support.Dell.com/support/topics/global.aspx/support/KCS/document?c=us&l=en&s=Gen&docid=DSN_362645&isLegacy=true

  If the problem is not resolved, contact the manufacturer for additional assistance:

  http://support.Dell.com/support/topics/global.aspx/support/hardware/hardware_portal?c=us&CS=19&l=en&s=DHS

• 0xc000007b error code when you open Windows Help and Support

  I am running Windows 7 Home on a HP G71-449WM laptop .

  It is a double question I guess.  I was troubleshooting my web cam doesn't work does not and was directed to reinstall a mediasmart missing file to test because I couldn't locate.  Tried this and it would not install.  Downloaded fine, but would not install properly.

  He suggested then I go to Windows Help and Support, and when I try to run I get the same code, there was an error and the program does not load error 0x000007b code.

  How to fix this?   I'm pretty comfortable with troubleshooting on mine, but I can't even solve the problems now.

  Any suggestions would be greatly appreciated.

  You can also try the system restore to go back until you have downloaded this file.

  How to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista (or 7)
  http://support.Microsoft.com/kb/936212/#appliesTo

  How to analyze the entries in the log file generating the program Checker (SFC.exe) resources of Microsoft Windows in Windows Vista
  http://support.Microsoft.com/kb/928228#appliesTo

  http://www.Google.com.au/search?q=0xc000007b&hl=en&TBO=1&RLS=com.Microsoft:-to the: IE-address & output = search & to source = lnt & to TBS = qdr:y & to her = X & ei = g7ruTPryPJevcLK0lbIK & to ved = 0CAsQpwU

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/default.aspx/KB/929135

  Where install any software have you tried right clicking on the shortcut to the program, or the .exe or Setup.exe and choose the option "Run As Administrator"?  Perform, even if your user name is an administrator.

  See if there are clues in these for your webcam problem.  Is it still listed in Device Manager?

  http://www.google.com.au/search?hl=en&TBO=1&RLS=com.Microsoft%3Aen-au%3AIE-Address&tbs=qdr%3Ay&q=HP+%2b%22webcam+Problem%22&btnG=Search&aq=f&aqi=&AQL=&OQ=&gs_rfai=

  If you have two different problems, then divide them into two positions may be a better way to go unless you think they are related problems.

• I'm subscribed to creative cloud... downloads are labeled as 'test' and I wonder if I want to buy them. Why my apps are classified ads 'trial '?

  I'm subscribed to creative cloud... downloads are labeled as 'test' and I wonder if I want to buy them. Why my apps are classified ads 'trial '?

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• SQL server 2005 sp3 - says no on VC 2.5U4 compatibility matrix - VMware will all simply not to test and publish?

  SQL server 2005 sp3 - says no on VC 2.5U4 compatibility matrix - VMware will all simply not to test and publish?

  I play a new installation of VC 2.5U4 and provides the DBA SQL 2005 SP3 standard. VMware will not test compatibility SQL 2005 SP3 or are there unresolved issues? Messages to date appear to be mixed with most saying SP3 of SQL is not question.

  Updates or VMware response to requests for information from SQL Server 2005 SP3? Given that the SPs are listed separately on the compatibility matrix... it seems not to be supported. VMware would accept a call from support with VC on SQL2005 SP3?

  I'm in a similar position, we have installed SQL 2005 with SP3 and it seems to work very well. I just want to know, vmware will support me if I have problems with VCenter?

• Commercial DVDs do not play on MacBook Pro.  "Not allowed" and "Supported disc not available" is displayed.  DVD plays normally when inserted in a different drive.

  MacBook Pro (15 inch, early 2011) / 2 GHz Intel Core i7 / 8 GB 1333 MHz DDR3 / OS X El Capitan Version 10.11.6

  DVD Player Version 5500.66 / Build 5,560 (2)

  When commercial DVD (NTSC) inserted in the MacBook Pro DVD Player error messages "forbidden" and "Supported disc not available" are displayed when I tried to play the DVD.  When the DVD was removed from the MacBook Pro and inserted into a different DVD player, it works normally, then the DVD was apparently not the problem.

  Your help is appreciated...

  Delete ' ~ / Library/Preferences/com.apple.DVDPlayer.plist ' and a DVD player or reopen could solve the problem.

• I just bought my i phone 5 s yesterday and this becomes extremely warm while using and supported... Please tell me what to do and write the steps because this is my first device apple and ive saved for it for a long time so im really be disappointed

  I just bought my iphone 5s yesterday and it is extremely hot, that I don't know the reason why I heard it was the Icloud, so I pulled out and turned it off but now I can't download any app from the app store and its plugged into the charger and it's still hot... Please someone tell me a solution in the form of steps because it is my first apple device and does not give me a good influence...

  The device must not become "very hot".  It can become hot depending on what you do with it, and if it is connected and supported.  Your best bet would be to visit an Apple Retail store genius bar (if it is nearby).  Or, if there isn't one, your device comes with 90 days of support by complementary phone (assuming that you bought new), contact applecare one ask for their help.

  AppleCare U.S. phone number: 800-694-7466

  https://support.Apple.com/en-us/HT201232

• Abandoned Downlaods and support for Firefox 4.0 - 5.0. Why?

  Why Mozilla interrupted downloads and support for latest versions prior to 8.0? Imagine my surprise when 8.0 was automatically installed, and found out that not only the Google toolbar was disabled, but other plug-ins and extensions were more consistent. To restore my previous settings of the browser, I had to downgrade way back to 3.6.24 version - and then also had to find compatible themes prior to use! You people really know how to throw the users in free fall! I didn't even know there was a new version. And how can I disable the automatic updates?

  You can actually return to the 7.0.1 version (which I assume you had). I know many users who have done and is happier with Firefox 7. However, because Firefox 8 took care of some safety and security vulnerabilities, compared to its predecessor, they recommend to have later.

  Personally, I've been happier with Firefox 7 so, but I'm still using Firefox 8 so I can try to resolve some problems and to report. My main problem with Firefox 8 is that it is slower on many sites, including my Hotmail email.

  In any case, fear I digress from the subject, I compiled a list of old versions of Firefox official on this Review of Firefox web page allowing you to download Firefox 7.0.1.

• Cannot start "Help and support center" on satellite Notebook

  I bought the laptop three months ago and activated Microsoft updates automatically on my machine, thanks to these updates I can not open help and Support Center icon because it blocks the machine. (Start > then click on "Help and Support") Can someoone advise me what I should do to fix the problem?

  Thank you
  Mark

  Hello

  Strange, but I've studied a bit on the net and found the very interesting site:
  http://WindowsXP.MVPs.org/startmenuhelp.htm

• Foxit Reader does not work with the help of laptop HP and support Guides, suggestions?

  New HP Pavilion with Windows 7 x 64 I downloaded Foxit Reader and installed and then uninstalled Adobe Reader to save space. Then, although it will open my PDF in 'My Documents', it will not open the Guides or learning PDF in HP help and Support files. Is there someone with more experience to use Foxit Reader that may suggest a work around? If I reinstall Adobe PDF then everything works again.
  John

  http://www.foxitsoftware.com/support/