The expected version of the product was not found on the system

Similar Questions

• Could not load the LR 6 on my laptop - I get "update serial number: serial number you provided is valid, but calling it a product was not found on this computer."  I downloaded, from the Adobe Web site and given the serial number when I bought L

  I'll put up a new Macbook Pro the retina, bought this week, and try to install the copy of LR 6 I bought in September 2015.  It is currently loaded on my old Macbook Pro.  I understand that my license allows me to install this on two machines;  This is particularly important now that I move from an old machine to a new one.

  I downloaded the complete file of the LR6, but when I try to install, I get "update serial number: serial number you provided is valid, but calling it a product was not found on this computer."

  I gave the serial number under my account on the Adobe website and delivered when I bought LR 6 September 2015.

  It is said to "Select a product", but only gives me options of Lightroom 1-5, not 6.  My new LR 6 license is useless just 6 months after purchase?

  I opted to buy 6 LR on perpetual license rather than a subscription monthly CC, as my country's currency is devaluing rapidly and I need to be able to afford access.  But now Adobe does not seem to recognize the validity of the copy that I own.  In fact, it is difficult to find a reference to LR 6 on the Adobe web site.

  Can anyone help?

  Thank you

  It shows the message you have purchased an upgrade license, and it asks you to select the older version that you upgraded and provide older version serial number as proof that you are eligible to use the upgrade.

  Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html

• I transferred X 1 pro overall to another PC, but opening I get the message "serial number you provided is valid but calling it a product was not found on this computer", the drop-down list of products responding to the does not contain the ProX1 op

  I transferred X 1 pro overall to another PC, but opening I get the message "serial number you provided is valid but calling it a product was not found on this computer", the drop-down list of products responding to the does not contain the option ProX1.

  Hi Carl,

  It seems that you have installed Acrobat XI pro as an upgrade and an upgrade you will need a serial number for a product older Acrobat X, etc. 9:

  See, error: "this serial number is not for a product calling it" | Adobe Creative Suite

  Also, I checked with your Adobe ID on the forums and I can only locate XI of Acrobat pro upgrade recorded, please check if you have registered an earlier version of Acrobat on some another email to get this serial number.

  Let us know if that helps.

  Kind regards

  Sandrine Bani

• I get the message "serial number you provided is valid, but calling it a product was not found on this computer" when I try and install Acrobat Standard XI

  I have a PC with windows 7 installed.  Reader Acrobat X and XI of Acrobat Pro trial version will work perfectly.  I bought Acrobat Standard XI, and there is a serial number in my account.  Acrobat Standard XI installs fine, but I get the error message after you put my serial number in, 'serial number you provided is valid, but calling it a product was not found on this computer.»

  The message indicates that you have purchased a version upgrade of applications and it asks you to identify the previous version of this application you are upgrading, and then provide serial number.

  If you had no intention to buy a version upgrade then you will probably cancel that and buy it at the price high.

• I need to re - install CS5 after having my hard drive has changed. But when I try it says ' serial number [removed] is valid but the product was not found on this computer HELP!

  I need to re - install CS5 after having my hard drive has changed. But when I try it says ' serial number [removed by Mod] is valid but the product was not found on this calculation? Help!

  More information about this error is also available onhttp://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html who can refer you to contact support if necessary.

  Concerning

  Stéphane

• When I try to open the Wacom tablet properties it says "error a supported tablet was not found in this system."

  Tablet not working help please
  OK so I have a tablet that I use to draw for my photoshop... it worked perfectly fine but when I tried after months of non-use, it won't work. and when I try to open the Wacom tablet properties it says "error a supported tablet was not found in this system." I know that it worked because I installed it but now it's just dosnt work... Please help me because I want to draw again.

  Hi LoverofDrawing,

  I suggest you reinstall the drivers for the tablet on the computer by visiting the manufacturer of the Tablet and check if it helps.

  Updated a hardware driver that is not working properly

  http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

• Serial number you provided is valid, but calling it a product was not found on this computer

  I try to install LR6.  I have a valid serial number, but during the install process, I get the following: serial number you provided is valid, but calling it a product was not found on this computer.

  Duh! It's because I'm trying to install it on this computer!  How should I proceed from here?  I have a HP Pavilion laptop with Windows 10.  I LR6 installed on my other computer, which is a desktop HP Pavilion on Windows 7, and now I want to install it on my Lap Top.  Can someone explain what is happening here and how to fix?

  you will need serial number of your previous version.  There is no work around.

  There may be ways to recover serial number depending on whether lr5 is currently installed on a computer (old) or you bought lr5 where saved from adobe.

• Validation problem: Lightroom 6 ' serial number provided is valid, but calling it a product was not found on this computer.

  I downloaded and installed 6 Lightroom to my new computer.  It will not be validated.

  I get a message "Serial number provided is valid, but calling it a product was not found on this computer.

  You have entered a serial number update for version 6.

  To verify that you qualify to use the serial number upgrade, Setup Lightroom 6 tried hard disk for a previous version of Lightroom installed.

  Because he could not find a previous version, it is now asking you to enter the serial number from a previous version (version 5 or earlier) so that you version 6 update serial number can be accepted.

• Try to reinstall 6.1 ELS ' serial number you provided is valid, but calling it a product was not found on this computer. "

  Try to reinstall 6.1 ELS ' serial number you provided is valid, but calling it a product was not found on this computer. "

  I installed from a version upgrade, but I'm recovering from disk crash so I don't have a previous version.

  I know there are way to recover/override as has already happened.

  The installation process is supposed to give you a place to enter your previous serial number if the previous version is not actually on the computer

  https://Accounts.adobe.com/ , then click on Plans & products above for your serial numbers

• First Pro CS6 license not recognized - "serial number provided is valid, but calling it a product was not found on this computer."

  I have a new computer and tried to get the first Pro CS6 installed. I have a license first Pro "Version 6"Windows - I can see in MY PRODUCTS. So downloaded installation for first Pro CS6 "old downloads" page - when I put in the serial number, it says ' serial number provided is valid, but calling it a product was not found on this computer. "there is a"select a product"drop down and the only thing on the list is Pro Prem CS5.5 - when I put in the liscence here It says invalid. Just to try, I downloaded the installation for CS5.5 and who does not accept the license at all. What can I do to get the CS6 running on my new computer?

  A bit of history which could be related, I remember that I originally bought first Pro CS5 from someone on ebay, not knowing that it was a Mac version, which would not work on my PC - so I contacted Adobe and upgraded to CS6 for Windows at a lower cost. I see in MY PRODUCTS there is a serial number for the two "Adobe Premier Pro" version 5 for MAC and Version 6 for Windows.

  Help is appreciated!

  Mike

  It asks you to select a product, qualifying, which is that you have you upgraded

  IF you do not have a serial number for a product that you upgraded by using the same platform, please contact our support staff.

  To contact support for a serial number or activation number, please click on the link below:

  (be sure to connect to adobe.com with your Adobe ID first)

  Serial number and activation support

  Guinot

• Vista - Error Code: the EXPECTED VERSION of THE PRODUCT IS NOT FOUND ON YOUR SYSTEM

  OK, I have a computer that has been forced to return to the dark ages. I had to restore my vista computer because of the news that was going to stop doing updates, so now that I'm back on vista XP, my computer does not subsequently office, so no biggie I just download microsoft download and you know this error code keeps coming up. I have already downloaded the MS in 2003 and 2007, and they all keep telling me this code. Can anyone help, please! Cause I so have my homeowrk!

  In another thread, SHOCK KITA says:

  I just downloaded the edition of Office 2010 Home and Student because for some reason I couldn't activate the Office 2003 or 2007, but now the product key provided to me from the web site, whenever I get home he first says that it is valid, but then he says is not valid. Someone polease shoow me what to do about this? If this is not the case, how can I get another key product without having to re download again?

  Please visit http://www.microsoft.com/genuine/ and click on the button to validate Windows or validate Office, and then restart your computer.

  If you were not able to validate, follow these steps:

  1. Download this diagnostic tool, save it to your desktop: http://go.microsoft.com/fwlink/?linkid=56062

  -Online Windows XP: double-click the executable file to run the tool.

  -Online Vista & Win7: right-click on the executable and select run as administrator to run the tool.

  2. after running the tool, click the Desktop tab and then click on copy (to the Clipboard).

  NB: You can open a new file in Notepad, paste the contents of the Clipboard in it & keep for future reference.

  3 start a new thread in the following Microsoft Genuine Advantage forum and paste the data of OGA Diagnostics tool results in a detailed post:

  http://social.Microsoft.com/forums/en-us/genuineoffice/threads

  4 Troubleshooting specialist will analyze the data and recommend an appropriate solution.

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• You have entered the serial number is valid, but calling it a product was not found on this computer.

  This is absurd.

  I wanted to buy Adobe Acrobat, and somehow the download wound which is apparently an upgrade. So, now I get this error message and my ~ $170 purchase is apparently useless at the moment. Someone tell me please I na not to lose my money, and in fact, I can USE the software that I just bought.

  Thanks in advance.

  If you have purchased an upgrade, so it can work as an upgrade. Of course, you have the discounted upgrade price.

  If you made a mistake, you must contact Adobe and see if you can return the incorrect purchase. This seems to have worked at least for some in the past.

• "The expected Version of the product is not found on the system" error message during the Installation of Service Pack 1

  I got the error message 'the expected version of the product was not found on the system' when I was installing Microsoft Office Professional 2003 Enterprise Edition (Microsoft Office Outlook 2003 with updated business contact to update Manager) Service Pack 1. I wonder that someone has a solution to resolve this error message. Your help is greatly appreciated.

  Jim

  You cannot install Office 2003 Service Pack 1 when overview of InfoPath 2003 Service Pack 1 is installed

  If which are not related to the situation, suggest it ask you for help by the experts of the Officeinstallation, modernization, and activating Microsoft Office products Forum.

  MowGreen Services update - consumer safety

• Just downloaded Photoshop CS6 - "Qualifying product is not found on this computer." Help!

  Well, title says it all. I just downloaded Photoshop CS6 (an upgrade from Photoshop CS3 Extended).

  I went to enter the serial number, and when I did, a box pops up telling me that the "serial number you provided is valid, but calling it a product was not found on this computer.

  He goes on to say: ' to use this serial number, you need one of these eligible products. Please choose the one you have and enter its serial number. »

  The drop-down list under products includes: Adobe Photoshop CS4, Adobe Photoshop CS5, Adobe Photoshop CS3 Extended.

  Adobe Photoshop CS4 Extended, Adobe Photoshop CS5 Extended, Adobe Photoshop CS3 and Adobe Photoshop CS6 extended.

  Where is Adobe Photoshop CS6...?

  I am very concerned and would be very grateful to anyone who could help me with this problem.

  Thank you.

  Update: I decided to just re - enter the serial No. for Photoshop CS3 Extended and select the same option a few times more, and all of a sudden, he decided to work. To my great relief!

  The only thing I can conclude is that the system needed just a few minutes to update itself (maybe Adobe was waiting payment must be published by the Bank?).

  Either by the way, thank you very much for taking the time to answer my queary, Mylenium.

• Cannot install KB982331 KB981715 & KB982312 "the expected version of the product is not found on the system.

  I have the Compatibility Pack installed so that I can open .docx files of type 2007 etc.  Apparently the updates of Windows 'think' I have Office 2007 if updates following KB982331, KB981715 and KB982312 are queued to be installed, but they are unable to install it because I have not Office 2007 is installed.

  When I try to install the tool in stand-alone via the following links

  KB982331

  http://www.Microsoft.com/downloads/details.aspx?FamilyId=7f89a734-cda4-4abb-9a10-f6dfe560e8d0&displaylang=en

  KB981715

  http://support.Microsoft.com/kb/981715 and select download package now.

  KB982312

  http://www.Microsoft.com/downloads/details.aspx?FamilyId=6deb4fb0-CBFC-40DF-8F62-35fa1db0e167&displaylang=en

  I get an error correctly indicating that "the expected version of the product is not found on the system.  So they will never install successfully but Windows Update won't jump that updates are not necessary.

  Does anyone know how to remove these updates to install?

  Thank you

  Chuck

  Support of Microsoft's solution was to uninstall the Office 2007 Compatibility Pack.   I chose to ignore the updates and keep the ability to view Office 2007 extensions.

  In addition, contact the support does not count as a solution, especially when the problem is not resolved by the project "fix."