the two shift keys not working not

I got an error of streamci.dll earlier today.  to restart, I discovered that my two shift keys were working is no longer.  given that I made experiences... Here's what I tried...

1. I tried to restart

2 i tried to uninstall and reinstall the keyboard driver

3 - my computer is a convertible tablet also, and it has a virtual keyboard.  the shift FUNCTION keys on the virtual keyboard, which told me that the computer itself does entries correctly to the keyboard that assumes the virtual and the real key to the same port.  in any case, I would really like to get this fixed but I'm not sure where to go from here.  Help, please.

4 - caps lock keys work, but the only way I have access to special characters is through the virt. keyboad

Thanks, colin

Hello

a. did you software/hardware changes to your computer before this problem?
I suggest to try the methods below, one by one and check if that helps.
Method 1: Try to perform automatic Troubleshooting Services and check out what he has to say.
http://support.Microsoft.com/GP/hardware_device_problems
Method 2: Check if the problem persists in safe mode and after the same return. It may also due to some software of third party.
Reference:
http://Windows.Microsoft.com/en-us/Windows7/what-is-safe-mode 
http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode
Method 3: Try an external keyboard and verify if you are able to use the shift keys on it. Send back the same.
Method 4: If the problem started recently, perform system restore.
Reference: http://windows.microsoft.com/en-US/windows7/products/features/system-restore

Thanks and greetings
Umesh P - Microsoft technical support.

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Tags: Windows

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