Thunderbird v38.3 stops responding when you download e-mail. SOLVED by replacing Avast

When downloading from gmail, using imap, Thunderbird always respond, even animated icon freezes. On the first email or to the extent where the eighth (out of more than 100), the program locks up. The only way to get out of the program is to right click on its icon in the taskbar and select 'Close window' or the Task Manager and close it from there. Although, sometimes, by clicking on the button close will bring up the window close the Windows program.

Description:

 A problem caused this program to stop interacting with Windows.

Signature of the problem:

 Problem Event Name:	AppHangB1
 Application Name:	thunderbird.exe
 Application Version:	38.3.0.5749
 Application Timestamp:	5609418b
 Hang Signature:	b8ed
 Hang Type:	0
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Hang Signature 1:	b8edeb5e7cae2b8821fce57a9b802164
 Additional Hang Signature 2:	2760
 Additional Hang Signature 3:	2760dcb9b427faab7c09c1058b7b96cf
 Additional Hang Signature 4:	b8ed
 Additional Hang Signature 5:	b8edeb5e7cae2b8821fce57a9b802164
 Additional Hang Signature 6:	2760
 Additional Hang Signature 7:	2760dcb9b427faab7c09c1058b7b96cf

I tried to reinstall the program. I tried to uninstall and reinstall. I tried to restart the reinstallation. It's under my account on the computer, it works fine in my regular user account. I didn't install or use Thunderbird in my normal user account until after the restoration of Windows 7.

This happened after the upgrade to Windows 10 and then restore Windows 7. I didn't care much for the way in which the computer ran after the installation of Windows 10 and I also lost my access to the internet, because of the way I have to connect to the internet.

No luck.

Thunderbird is set to download e-mail messages after startup, and it is defined to allow analysis of the emails by the AV program

Running Windows 7 Home Premium SP1 64 bit on an HP G72. (All the Windows updates installed.)
Firewall: ZoneAlarm Free Firewall v13.3.228.000
Antivirus: Avast Free Antivirus v11.1.2241
Internet access: Nokia Suite v3.8.54, an X 2-01 Nokia attached as a USB modem, connect via T-Mobile. Wireless, if I take the computer somewhere / wireless access.

Dave

Of https://support.mozilla.org/en-US/questions/1074064
day the chosen solution 2015-07-24. :

The problem has been resolved by uninstalling Avast Antivirus software. Apparently, there is a problem with the latest version of it which had applied yesterday. In addition, it is weird that disable Avast did not help.

Tags: Thunderbird

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