TMS 14.3 - auto connect problem - multiple call attempts

Hi people,

I have a client with an environment with TMS 14.3, conductor XC 2.2, VCS 7.2.2 TP Server 3.1 and CUCM 8.6.2. They have several items on VCS and several endpoints of CTS/TX registered to CUCM Cisco and Polycom endpoints. There is a trunk SIP between CUCM and VCS. Conductor is integrated with VCS by using the B2BUA deployment model. TP server is behind the driver used as multipoint resource only for conferences scheduled through TMS.

We are having problems when planning a Conference at TMS using type "Auto-connect" and setting driver to dial a number to the selected participants. For some end points when the meeting starts, conductor made several calls try to participants, even after participants answering the call. For example, conductor connects to an endpoint 3000 CTS, CTS answers the call and connect to the meeting, but a few seconds later, conductor's call another attempt at the endpoint, then endpoint answers the second call and put the first call on hold.

This problem occurs for the following parameters:

  • Endpoints of Polycom HDX series
  • CUCM items of endpoint CTS/TX
  • Outside dial participants (those selected on the tab 'External' to the planning page)

The problem does not occur for any endpoint TC registered in VCS.

As a troubleshooting step, the client was trying to configure TMS to try to connect to the participants once (using the "Attempts to connect for scheduled calls" setting value 1), but the issue still occur.

Tomorrow, I'll be on the customer's site to check if this strange behavior has been generated by TMS or by the chef himself. I really think that it is some sort of bug. I don't know that their environment has been configured properly according to the Cisco documentation, because I was the person who made the project.

I'd appreciate any suggestions really.   =)

Thanks in advance.

Paulo Souza

My answer was helpful? Please note the useful answers and do not forget to mark questions resolved as "responded."

Hi Paulo,

a few days back we had seen this problem and I filed the bug "CSCui90143."

Currently, we anticipate that this problem occurs because the MSD is not able to understand the message of feedback from the conductor.

I hope that clarifies. I don't have to if you want to be able to access the bug or not.

Rgds

Alok

Tags: Cisco Support

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