TMS smart Planner 14.2 ISDN Dialin Participants

Similar Questions

• Hide portals TMS (Smart Scheduler or FindMe) Options

  What determines which of two Smart Scheduler and FindMe options in the TMS portal users can see?  I had not connected with a user who has absolutely no permissions set within TMS, and they could see Smart Scheduler, however it wrong on when I clicked it.  Is there a way to hide the smart Planner and only show FindMe or choose what users can see two options?

  Thank you

  Patrick Sparkman wrote:
  [...] Is there a way to hide the Smart Scheduler and only show FindMe, or choose what users can see of the two options?

  I don't think it's possible. All users can see both, but (from TMS 14.3.2) only users that are part of a group that has

  'Booking'-> 'Misc'-> 'Booking' permissions in TMS can plan actually by using Smart Scheduler.

  Kjetil-

• TMS Smart Scheduler - what can you schedule and dial a number?

  Hi Forum,

  I think TMS 13.2.1 at 14.3 TMS with TMSPE 1.1 reclassification.  However, I saw that the 'old' web scheduler has been replaced by the new smart sceduler.

  You can plan the new smart Scheduler? It seems that you can only program calls to numbers in directories?  You can schedule dial calls to:

  Directory movi/Jabber?

  External SIP/h.323

  External ISDN?

  What can't the new smart Scheduler compared to the 'old web Scheduler '?

  Thank you

  Robert

  Robert H.

  Yes, at this time, you can add managed by TMS systems (those that are added to the system > Navigator) when planning through Smart Scheduler.

  Cisco has already opened a feature request for the opportunity to add directories or call the participants in the smart Scheduler interface, but I cannot confirm if Cisco really wants to develop or when it will be available. It's the already opened by Adam feature request:

  https://Tools.Cisco.com/bugsearch/bug/CSCug76084

  A solution would be to add your external endpoint as a 'room' to TMS under system > Navigator, so that they will appear on Smart Scheduler, however, systems added as piece takes a license system just like a common system managed by TMS. So, before you follow this workaround solution, make sure that you have licenses enough for that.

  Can my personal thing, if you really need schedule the call out participating, so I suggest you use common reservation interface, at least up to the Cisco enhance Smart Scheduler.

  In addition, to raise this feature request you, your local Cisco representative so that they can help you to climb this feature in Cisco request to try and get priority on this point, it is useful. More customers are asking for the same thing, more Cisco considers that the feature request.

  Concerning

  Paulo Souza

  My answer was helpful? Please note the useful answers and do not forget to mark questions resolved as "responded."

• Zone TMS Smart Scheduler

  Hello everyone,

  where the smart Scheduler Gets the time zone? I realized that I have configured under "TMS > administration tools > user management > users.

  "(UTC + 01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna" as time zone but when I connect in a Smart Scheduler and audit "date and time" in the settings it shows "(UTC + 01:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague. The email invitation and the ics calendar invitation I receive after booking also see the wrong time zone.

  Tested woth TMS 14.2 and 14.3. Same effect on both versions.

  Best regards, Daniel

  Improved in the next version of TMSPE

• TMS Smart Scheduler by default time change

  Is there a way to mass change the default time in the smart Scheduler of TMS or must it be done individually by users? IE; the date format, that everyone has in their account settings.

  I don't think it's possible, at least I have not found a way to do it, and it isn't docuemented as something that can be done.  Probably best to reach out to your Cisco account manager and see if they could submit a feature request to allow control increased the admin user accounts.

• TMS Directory link ISDN paired devices

  Hello world

  I currently have a problem trying to get a directory TMS containing details of ISDN on a SX20 with an ISDN connection.

  I created a manual list directory in TMS that contains details whether H323 or ISDN for various parameters.  The directory is detected by the SX20 and it shows all the details of H323, but none of the ISDN are listed.  The same directory, when it is applied to an edge 95, displays all the entries.

  I tried to create a directory containing only the ISDN numbers, and assigning that to the SX20 and then nothing is indicated.

  My first impressions are that that TMS has information as an 'ISDN' entry, and as SX20 has similar directory information stored in the form "H320", that the two are not compatible / correcftly - translation and so it's a TMS bug and/or TC software.

  In addition to the telephone directory, all the other functionality works as expected.

  Versions:

  TMS: 14.1.1

  SX20:TC7.0.1

  ISDN link: IL1.1.0

  Edit: I tried to push the same directory for a C60 and who was not either - TC6.3 - only the H323 entered were seen running - ISDN those lacking, is not purely a matter of SX20.

  Wayne
  --
  Remember the frequency responses and mark your question as answered as appropriate.

  Hello

  There is no link to the SFT ISDN support. When 'route telephone directories' is set to Yes, TMS removes the entries she wants not the point endpoint to deal, that is what is happening here. TMS knowledge, SX20s cannot dial numbers H320.

  ? Kjetil

  Sent by Cisco Support technique iPhone App

• TMS default time zone

  Hello

  I have a worm tms 14.3.2 an i try to find how to change the time zone.

  Whan I go to Administration > general framework > it needs to be under the key release of tms, but its no showing it.

  I enclose a print screan.

  It started because my smart Planner give my a wrong timezone.

  Help

  TMS uses the time settings of the server as the 'default' time, each user may, however, change the time zone relevant to their particular circumstances to into the details of the user; Users/administrators/Tools User Administration - Select your name and you should see a page like this:

  TMS.gif

  

  /Jens

  Please note the answers and score the questions as "answered" as appropriate.

• TMS and registered CUCM phones (endpoint No. TC points)

  Hello

  A customer has a lot of 9971 series and other video capable ip saved in CUCM phones which are obviously not the criteria of TC.

  How can I go to add to TMS? Are they added only as unmanaged endpoints?

  Is it possible that I can force the TMS or the conductor also to call them so that they can join a conference?

  We have some use VIP users who want to call rather than compose themselves at the Conference and they have no endpoint of TC.

  Thanks in advance for the help!

  You probably don't have to add CUCM in TMS, unless you want to add any endpoints mentioned some of my first answer in TMS, although it wouldn't hurt to add it anyway.

  You can add IP phones as unmanaged endpoint points, although this will consume a TMS system for each license added.  If you have plenty of endpoints that you want to add and you do not have enough licenses, you can use a directory phone, as mentioned earlier, see the "Manage Sources of phonebook" on pg 187 for more details.  You can schedule video conferences using two methods, but Smart Scheduler is unable to add participating telephone directories, so the TMS advanced scheduler should be used if you add participants from telephone directories.

  What you do above in the TMS for the planning of endpoints has no impact on its PMF, you can add endpoints you want logged in as a favorite yourself in your TMS user portal.

• CDR GW on TMS

  Hi all

  Does anyone know if TMS 13.1.x may collect or receive logs ISDN GW 3241 (v2.1) CDR?

  There is a tab in TMS (in the system, records > call log), but it is always empty.

  PS: The Gulf war is added as a system in TMS, with SNMP. In this context, they don t use TMS to plan calls.

  Thank you

  This is a known bug (CSCts33831), and a fix will be released in Cisco TMS 13.1.2.

  You can get 13.1 TMS to pick up the ISDN GW CDRs by running the following SQL query on your database TMSng:

  ----       INSERT INTO objSystemCDRProcessStatus (SystemId, LastUpdated, LastAttempt, LastEventReceived)                   SELECT Id,'1900-01-01T00:00:00Z','1900-01-01T00:00:00Z', GETDATE() from objSystem                   where objSystemType_Id = 41                   AND Id in (select Codec_Id from objFolder_System)                   AND Id NOT IN (select SystemId from objSystemCDRProcessStatus) ----

  You'll only run the query once, unless you later add a new GW to your TMS.

• TMS 14.3 - auto connect problem - multiple call attempts

  Hi people,

  I have a client with an environment with TMS 14.3, conductor XC 2.2, VCS 7.2.2 TP Server 3.1 and CUCM 8.6.2. They have several items on VCS and several endpoints of CTS/TX registered to CUCM Cisco and Polycom endpoints. There is a trunk SIP between CUCM and VCS. Conductor is integrated with VCS by using the B2BUA deployment model. TP server is behind the driver used as multipoint resource only for conferences scheduled through TMS.

  We are having problems when planning a Conference at TMS using type "Auto-connect" and setting driver to dial a number to the selected participants. For some end points when the meeting starts, conductor made several calls try to participants, even after participants answering the call. For example, conductor connects to an endpoint 3000 CTS, CTS answers the call and connect to the meeting, but a few seconds later, conductor's call another attempt at the endpoint, then endpoint answers the second call and put the first call on hold.

  This problem occurs for the following parameters:

  • Endpoints of Polycom HDX series
  • CUCM items of endpoint CTS/TX
  • Outside dial participants (those selected on the tab 'External' to the planning page)

  The problem does not occur for any endpoint TC registered in VCS.

  As a troubleshooting step, the client was trying to configure TMS to try to connect to the participants once (using the "Attempts to connect for scheduled calls" setting value 1), but the issue still occur.

  Tomorrow, I'll be on the customer's site to check if this strange behavior has been generated by TMS or by the chef himself. I really think that it is some sort of bug. I don't know that their environment has been configured properly according to the Cisco documentation, because I was the person who made the project.

  I'd appreciate any suggestions really.   =)

  Thanks in advance.

  Paulo Souza

  My answer was helpful? Please note the useful answers and do not forget to mark questions resolved as "responded."

  Hi Paulo,

  a few days back we had seen this problem and I filed the bug "CSCui90143."

  Currently, we anticipate that this problem occurs because the MSD is not able to understand the message of feedback from the conductor.

  I hope that clarifies. I don't have to if you want to be able to access the bug or not.

  Rgds

  Alok

• TMS & conductor error

  All,

  If you him schedule a conference with the driver on MSDS, I try to add an external connection participating via H323 and I get the following error:

  "No possible route the conductor of 1.1.1.1.

  If we change the dial on the SIP protocol and use the same IP address, it works very well.

  What and where is head of Orchestra/TMS checking when trying to add this participant?

  Thank you

  Justin Ferello
  Technical Support Specialist
  KBZ, a Cisco authorized dealer
  http://www.KBZ.com
  e/v: [email protected] / * /

  Hi Justin,

  TMS deliberately rejects H.323 scheduling direct dial-out mode of a conductor, as we can not guarantee that the driver is able to call them. There are no plans to change the behavior, but you can as always drop a feture request via your account manager.

  Kind regards

  Kjetil

• Launch of TMS 14.2 error, TMSPE 1.1, Smart Scheduler

  Hello

  I run a laboratory for a client in which I should test Smart Scheduler, but I can't it launched. I have the tmsagent/cann access portal. I can click on the button home th and the settings button. I can access findme configuration but Planner smart would not launch with an error message, otherwise, it would probably be a java problem (from what I've read in the forums and guides). the message is

  There was a problem connecting to the server scheduler: could not send message.

  No idea what this message is linked to?

  Thank you

  Cecile

  Hi all

  Indeed, it is a bug. Unfortunately I do not have a reference of bug for you right now. Once I have one, I'll let you know.

  The problem comes from different server configurations regarding the use of the address of loopback... which means in this case, we work, they do not use the loopback address on their server. For example and looking at the IIS logs and when the loopback address is used, you should see something like the following on the SS:

  2013-05-28 09:03:25 POST /tms/external/booking/bookingservice.asmx 127.0.0.1 -------127.0.0.1 TMSScheduler 200 0 0 31

  In the case of the customer, they see the following:

  2013-05-29 15:50:48 192.168.x.x POST /tms/external/booking/bookingservice.asmx - 443-192.168.x.x TMSScheduler 200 0 0 31

  Note the return of the local IP address compared to the loopback address.

  In your case, I'd take a peek in the IIS log after you throw the SS error... and see if it's what you see.  If Yes, then it is the same problem and this is the problem we are fixing... which means that we will check not only for the loopback address, but the local IP address as well.

  see you soon,

  Dale

• TMS 14.2 - Add Participants - last used locked to 10

  The participants of the last used can be configured before 14.2, while this has been deleted in 14.2 and locked to a maximum of 10.

  This is clearly mentioned in the release notes, however, I really don't understand the idea behind it.

  It has become a real nuisance for us as we the calendar much more that the same criteria of 10 assessment every day, so, please, bring back this feature.

  

  Only last 10 to choose from - 35 to 40 would be nice...

  /Jens

  Hello

  This setting was supposed to be Planner specific (found under 'User in the Scheduler Preferences'). The fact that it has also applied to the TMS web interface to the main address is just a side effect of how the old Scheduler code is tightly coupled with the heart of TMS code. Removing it was intentional from the technical point of view.

  Kind regards

  Kjetil

• Cisco TMS - Making Participant Important in circles of the Conference

  We have a Cisco 5300 MCU.  In the settings, there is a function to make a large participant.  Which takes into account that the stronger participant even when we speak do not.

  We have admins that installing and create conferences in MSDS.  Is there a way to configure this option in the TMS at the Conference is, or at the Conference and not required to proceed separately on the MCU?

  Hello

  Yes, the appeal has to be active. So you can access the Conference through the CCC, right click on the participant and select 'set as Important. "

  Concerning

  Paulo Souza

  Please note the answers and mark it as "answered" as appropriate.

• TMS adding models participants cut name

  I noticed that TMS when you add participants to a conference models, if the name is long, he will cut any distance you expand the window.  As the participating models may have long names, it does not help that the window add a participants cut half of a long name.

  

  Hi Patrick,

  I tested in laboratory and its really taking only 30 characters and that's why the rest of the name is missing. No specific reason why these temlpates have such a long name.

  If long names are needed I think an enhancement request can be triggered.

  Concerning

  Sumeet Rakesh