Touch screen broken with Windows 8.1 update

Hello, I tried to update Acer laptop inspire my MOM to 8.1 of Windows for some time now without success. The problem is, she has cracked the touchscreen, and this translates into presses randomly on the screen, prevents me from doing anything. This problem is normally non-existent since I disabled the device in Device Manager in Windows 8. However, when you perform an update for Windows 8.1, the device is reactivated and I can't go through the installer due to the incessant screen button. Is it possible to do the update with the disabled drivers, short to dissociate the laptop (that I can eventually do) or a new installation? If I knew where were the exact drivers for it, I couldn't remove them with a live cd.

Hello Keane,

I suggest you to contact Acer on it and get the screen replaced and then proceed to the Windows 8.1 update.

Support

http://us.Acer.com/AC/en/us/content/support

Tags: Windows

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