Touchscreen and keyboard questions? Warranty abroad?

Similar Questions

• Frozen, paved touchscreen and keyboard on HP Pavilion dv6-3225dx Entertainment Notebook

  Extremely frustrated I looked and tried to find a solution without success. When the laptop starts up, it gets to the login screen, I wouldn't be able to do anything at this time there but I can connect because I a reader of fingerprints, there, I'm 100% dead in the water. The only way to stop is to hold down the power button. When the computer is starting up, I function touchpad/keyboard, I can escape the boot options, BIOS, repair, etc., and have normal features while there, but not in safe mode. I ran SFC with orders several times, chkdsk with orders several times, nothing changes. SFC said he found problems, but wasn't able to fix all of them and the last chkdsk finds nothing wrong.

  Here are the events leading to:

  * had errors of disk with bad sectors in the old drive hard (could not repair)

  * clone old hard drive to a hard drive nine (there were errors but the new hard drive booted and worked for the most part correctly)

  in trying to try to repair the installation files missing for applications and other small issues, I ran troubleshooting, updates, chkdsk, sfc, etc removed various applications and added some, nothing worked. I installed Revo uninstaller to remove Kaspersky Internet Security because it is the MOST tenacious application to remove I've ever known. The reason I remember it is because I went through my computer to pick up the remaining files even after Revo because Kaspersky was always after the re-install and uninstall again. There are some files in System 32, who had kaspersky attached to its description. I stopped to run and deleted. They were close kb files and after searching for files to remove, I myself remember at the end of the post it says that it would not remove a certain file beacause you wouldn't keyboard functionality. I made sure that I don't have, but I can't help thinking now that of the 6 files, I deleted (some of them core) can I have deleted the files of mouse and keyboard by mistake.

  * The last time I had a functional touchpad/keyboard under Windows, I ran sfc/scannow damaged = d:-/offwindir = d:\windows started at the command prompt. I got the same message that it found errors but did not set all. So I ran chkdsk /f /r from the command prompt start. When I got back to my computer after a few hours, I restarted and no longer had a touchpad or keyboard.

  I'm in the arms and extremely frustratd because I believe that I tried absolutely everything to make them work again. I hope that the only option I have left should format and clean install. I did not have a full upward and can not get a fully executed at this stage.

  Help, please! Thanks in advance for any suggestions and help that you may be able to provide, it is much appreciated!

  The following link leads to the support page of my laptop.

  http://h10025.www1.HP.com/ewfrf/wc/product?product=5051461&LC=en&cc=us&DLC=en&lang=en&tmp_track_link...

  At this point, you need to perform a system recovery to return to the factory-installed state. SFC is not able to solve a problem of file system indicates a deeper problem that could work only a new installation. The only other option would be if you had a full Windows disk for your system to perform a repair install, but the OEM computers do not come with a disc of the operating system.

  Before continuing, let's check some things because I am sure you want to keep as much data as possible.

  You still have the cloned disk image? It sounds like the keyboard and the touchpad worked after the image has been loaded on the new hard drive. Is this correct?

  Something has been added since the image has been restored on the new hard drive? (photos, music, personal files, etc.).
  Part of the process will be to restore the image of hard drive to external copy of all the files you want to keep. As it is, a clean install will erase everything and a defective hard disk image would give the possibility to save anything in the image on an external drive or a drive.

  What is the new hard disk? As the brand, model, size, etc.

  You have the recovery disks for your system? This could have been done when you got the system or ordered from HP. either all should work.

  Another option to backup your files may be to use a live CD of Linux that has been done using another computer. Are you comfortable with Linux? This method is certainly not for everyone and I am not able to provide step by step instructions, but it's another option to save files.

• Touchpad and keyboard question P400

  So after you have installed the thin man, I noticed while walking through the game, that I can't use the touchpad to look around because I use the keyboard to work.

  If I stop walking, I am able to look around as usual. This happens in any game. I also noticed that I can not type and move the mouse as well. If anyone has had this problem and where it is able to fix it.

  Hi Blindskinnykid

  Welcome to the Community Forums of Lenovo!

  Can you try to check your Synaptics settings and find to check the Palm.

  Try to set at least, he

  Palm Alters check the touchpad when the input is detected.

  Hope this helps,

  See you soon!

• Questions from the screen and keyboard on Satellite R830-181

  Hello

  I had exactly the same problem with it;
  http://forums.computers.Toshiba-Europe.com/forums/thread.jspa?MessageID=280934

  I also explained what is it and how it over time in this topic.

  To sum up; my screen and keyboard do not work in my Toshiba Satellite R830-181, 13.3 '' laptop.

  My questions;
  1. is it a motherboard problem?

  2. as it runs on an external monitor, I guess that the graphics card or processor is fine.
  There is no damage on the screen, so I guess there is a problem with the connection of the power supply to the screen.

  If I buy a new screen I have my doubts it will work.

  I'll probably send it to the service tech in my country (hard to find here reliable technology services Toshiba), however, I would like to know what may be the cause and if I can fix it myself.

  What do you think guys? It is a power issue or a problem with the monitor itself?
  If a power issue or something else rather than the screen, how can be fixed?
  Same question applies to the keyboard.

  3. If I repair or fix myself, you think it will happen again? Because I think that this could be a faulty laptop computer of a certain series of production since someone else has experienced the same thing with this model.

  can 4 - there be a relationship between the non-functional keyboard and screen?

  5. If this can be resolved with a replacement of the screen, that I need to find a laptop screen Toshiba R830 or I can buy any 13.3-inch screen?

  As far as I know this model is not supported by the company more, so it is quite difficult to find a screen R830.
  It is difficult to find a 13.3-inch screen, anyway, but still, if I can use the screen of another model which would ease my problems.

  I need an idea on that.
  Thanks :)

  Post edited by: Cagri87

  > 1 - is it a motherboard problem?
  Not easy to say: If the external monitor works correctly then this isn't problem chart/motherboard.
  The external USB keyboard works properly, if not motherboard problem too.

  > 2 - because it works on a monitor external I guess graphics card or processor is fine.
  Yes, that's correct.

  > If I buy a new screen I have my doubts it will work.
  I do not recommend to buy the new parts before the defective parts has not been verified.

  > I'll probably send it to the service tech in my country (hard to find here reliable technology services Toshiba), however, I would like to know what may be the cause and if I can fix it myself.
  Good idea to send it to Toshiba service partner since the guys would be able to control parts and fix it.

  > What do you think guys? It is a power issue or a problem with the monitor itself?
  If a power issue or something else rather than the screen, how can be fixed?
  > Same question goes for the keyboard.

  Don t think someone can tell exactly what's causing this according to me its just a bad luck material can start malfunction happens in every possible branch of industries (TV, computer, smartphone, cars)

  can > 4 - there be a relationship between the non-functional keyboard and screen?
  No, the keyboard is only connected to the motherboard, display is also connected to the motherboard, but there is no connection between the keyboard and the display.

• XPS 15 / Inspiron 15 7000 + no touchscreen and Windows 7

  Two questions relating to the products in the subject line!

  (1) what kind of support/problems a face making a pure install Windows 7 Home Edition on the new XPS 15 or 15 Inspiron 7000 series?

  (2) the 15 XPS and Inspiron 15 7000 series technical sheets list a weight/thickness less when configure them with a touch non-ecran to display; However, there doesn't seem to be a way to configure these laptops without touchscreens.  Is it possible to set up each laptop without a touchscreen, and if so how do you go?  If no good to fix your sheets, Dell! :)

  Thanks for raising concerns. Let me see if I can answer some things for you:

  (1) in making a new installation of windows 7 most things should be fairly easy. I did clean installs on some Dell systems like this and the only real dispute is driver and program updates. If you do a 'clean' install, I assume you mean to one of the two methods. By using the disk or partition Dell to install back to settings factory Dell how you just go ahead and do it and then reinstall your programs and go about your day. If you are using a Dell installation no, then you would just install and use page (located in my signature) downloads for you ensure that you update all drivers and drivers Dell. Sometimes drivers were to be installed manually, whereby, with the help of a USB key is useful (you put the driver disk installation file using a computer and move to the other computer and install it). Most of the other things are downloadable through one way or another, but essentially you will spend more time downloaded programs and drivers.

  Do an install clean I highly would you suggest backup all files first, note the serial numbers (including your serial number of windows to reinstall them later if necessary), and make a list of all programs that you want to reinstall.

  (2) not all configurations are available in all locations. Thus, specifications are often given for all possible configurations, even if this configuration is not available in your area. If you don't see the touch non-ecran customization options and it's a brand it or pause option for you, you can find other outlets for purchase, such as the Dell Outlet store, Amazon, Ebay, etc. However, I encourage you to buy directly from Dell for the best support and warranty options.

  I hope that addresses your concerns, please let me know if you have any other questions or concerns, followed.

• Macbook Air trackpad and keyboard do not respond

  So, the trackpad and keyboard on my MacBook Air (13-inch mid-2013) died mid sentence the other day without discernible reason. No hits, no spill - just throw in the towel. I've had Macs fail before, but it is always due to a catastrophic incident of coffee or a drop of water. All other issues I've ever had, I was able to solve. I'm stumped on this one. Have not been able to find a solution here, so I thought I would post. (The first time poster, so apologies if I did badly.)

  I got a keyboard and a USB mouse and the machine still works perfectly. The only key that works on the built-in keyboard is the key to power. So I did the obvious things:

  -SMC reset

  -Reset the PRAM

  -Start

  Nothing.

  But then I tried a diagnostic test (restart while pressing D) and the trackpad and keyboard we are open! Diagnostic tests reported no problem, but then as soon as I connected from this screen... nothing new. But, as I said, with a USB keyboard/mouse, it works perfectly. I'm typing on it now. Also updated for OSX El Capitan 10.11.5, but there was no joy to be there either.

  So I took it to the Genius Bar and they told me, it would probably need a logic board replacement, but that seems not good not me since everything else works perfectly well. I'm running out of ideas, but I don't really want to leave still on it! Note that it is of course out of warranty too. If there is no simple solution, I am open to get inside.

  I would be recognizing any new thinking that the community might have. Thank you very much!

  Hello

  I'm sorry to say, all signs from your description point to a number of logic board. Without a guaranteed protection or apple, it will cost a little more. Unless you are ready to use a USB keyboard or wireless and a mouse, there is a hardware malfunction that prevents keyboard and mouse operation. Apple uses a program called a "MRI" (Mac resource Inspector) who determines whether a aspect any may be defective, and the Genius Bar has enough experience to say what the signs are pointing. I would like to trust them on this one, it is not just something on the side of software or firmware that you can do.

• Mouse and keyboard no longer work after fixing drive dvd - Satellite A100-147

  My DVD Player wasn't working, so I fixed it with the help of some advice from a forum: go to regedit to remove the 'previous' and 'high' or something, I have a catalog specified.

  But then the keyboard and the touchpad is dead in Windows. Nor can I use an external keyboard and mouse.

  I tried to start it in safe mode and with the last settings that worked. None succeeded. Apart from the fact that the keyboard actually works to make choices, therefore, a question Ms.

  Ideas/fixes would be greatly appreciated.

  Computer: Equium a100-147
  OS: XP media center w/sp2 (I think)

  Maybe you deleted the upperfilters wrong or additional / lowerfilters?
  The correct key is {4D36E965-E325-11CE-BFC1-08002BE10318}

  Boot safe mode.
  Go to control panel-> Add/Remove Programs control
  Uninstall all software Mouse/touchpad/keyboard/logitech that can be installed
  Go to Device Manager
  go to view - > click on 'show hidden devices '.
  Delete all devices under "mice and other pointing devices" and "keyboards".
  Reset.
  XP should detect the mouse and keyboard and install the drivers.
  Download and install the driver for the touchpad to the A100 section drivers on the Toshiba site

• HP PAVILION DV6T-7000 (A5F76AV)... Display and keyboard

  Hello

  The screen of my laptop [HP PAVILION DV6T - 7000 (A5F76AV)] is not good vewing angles, he shattered a lot. Is it possible to update the screen? I think it's a type stantard of HD with a resolution of 1366 x 768 px, and hopefully upgrade to a WUXGA anti glare screen with resolution 1920 x 1200 or 1080 px.

  I checked hp'partsurfer and I guess that's what I was looking for: (682068-001SPS-DSPLY HU 15.6 FHD AG ALU DSC)

  I am currently in Saudi Arabia. Please can you me if the display can be updated here?

  Apart from that the keyboard has a backlight. Can I set the keyboard to a backlit keyboard?

  Thank you.

  Hello Ryan-7,

  Welcome to the HP Forums! I hope you enjoy your experience!

  I understand that you are looking to upgrade your screen and keyboard. I'll give you the best information I can to help you! As a reference, I'll give you this product maintenance and care guide.

  Here are all the views available for this laptop, with a description:

  the display Assembly 15.6 inches

  For use on all computer models:

  display block 15.6 inches, glare, FHD aluminium finish: 682066-001

  15.6-inch BrightView HD display, aluminum finishing block: 682065-001

  For use only with the computer models equipped with an Intel processor:

  15.6-inch, non-glare, FHD display Assembly in aluminium finish (to be used on computer

  models equipped with a graphics subsystem with discrete memory): 682068-001

  15.6-inch, non-glare, FHD display Assembly in magenta finish (to be used on computer

  models equipped with a graphics subsystem with discrete memory): 685985-001

  display block 15.6 inches, glare, FHD in magenta finish: 685983-001

  15.6-inch BrightView HD display, aluminum finishing block (to be used on computer

  models equipped with a graphics subsystem with discrete memory): 682067-001

  15.6-inch, BrightView, HD displays Assembly in magenta (to be used on computer finishing

  models equipped with a graphics subsystem with discrete memory): 685984-001

  15.6-inch BrightView HD, display the Assembly in magenta finish: 685982-001

  Here are all the available keyboards that are backlit:

  Keyboard with backlight (including backlight cable):

  For use on all computer models to the United States: 682081-001

  To be used on the computer models equipped with an Intel in Saudi Arabia: 682081-171

  To be used on the computer models equipped with an Intel in Belgium: 682081-A41

  To be used on the models of computer with an Intel processor in the Netherlands: 682081-B31

  One bold is the one that is available in your area, to make it easier for you. To order the part, simply call HP.

  You can use this Web site for information about how to contact HP properly, based on your region: Contact HP worldwide

  Please let me know if you have any questions or concerns. Thank you for choosing the HP Forums. Have a great day!

  Mario

• USB mouse and keyboard stop working after I have install Windows Update KB2913431

  After installation automatic Windows Update KB2913431 (Win 7 Enterprise), the computer seems to work very well, but my mouse and keyboard stop working.  The option of automatic repair after that start with F8 does not work.  He said that the error is "unspecified".

  The fool is that it has created a constellation of intermittent problems when I try other options to get these devices to function after the update.  The questions I will of unpowered USB ports, grateful Windows and install the drivers for USB devices, but then do not recognize their (and are not), random BSOD, restore points invalid system, random boot failure, which causes discs to randomly stop working properly, closed randomly , à... I think you get the idea.

  I think it must be a driver problem.  I passed through the Device Manager and uninstall all hidden devices.  I have updated the drivers for everything that has an update available.  I tried to disable all, but Microsoft services at startup and in the list of "services".  I've always been unsuccessful; However, when I can get it to successfully restore to a point before the update (none of the automatic restore points work correctly) it seems ok.  It will sometimes seem to work after I applied the update, but then go haywire shortly after.  I am convinced that it is not a hardware problem, given that the prior update restores (when they actually cross without failure) work very well.

  I went through countless articles in the knowledge base and tried all the suggestions I've seen, other than registry cleaners because I had a bad experience with this earlier.  I tried so many things that I lost count and the memory of some of them.

  I reached point is never install the update (an option that I prefer not to use) or creating a clean Windows install on another drive (an option that I prefer not to use, but I'm a little more friendly to).  I already started to back up files to prepare a clean install, but I reach out one last time before I pull the trigger.

  Thanks in advance for your suggestions you have!

  Edit: I thought I could include other system information.

  Motherboard: Gigabyte P67A-UMD
  -Drivers for integrated components:
  Related articles - USB:
  -Renesas Electronics 3.0 USB root hub
  -Renesas Electronics USB Host controller 3.0
  -Intel (R) 6 series/C200 Series chipsets USB Enhanced Host Controller - 1 26
  -Intel (R) 6 series/C200 Series chipsets USB Enhanced Host Controller - 1C2D
  USB root hub-
  -Generic USB Hub
  -Network:
  -Realtek PCIe GBE Family Controller
  Graphics card: NVidia GeForce 460 GTX (driver c. 332.21)
  Sound: NVidia High Definition Audio 4 x, Realtek High Definiton Audio x 1
  There may be a conflict here: the address of the Realtek driver is 00000201, which is the same address as * a Nvidia drivers.* *.
  Mouse: Logitech (MX518) G3 mouse optical - wired
  Keyboard: Keyboard wired simple Generic USB Dell
  All other USB devices are currently disconnected

  Thanks, but I tried to fix myself on a personal level - my IT Department is not hot.

  In any case, the problem was resolved after much googling - I took possession and renamed a bunch usb*.sys file in the Windows\System32\drivers folder, uninstalled items usb from Device Manager and did a scan for the hardware changes.
  This solves the problem.

• Can't install/uninstall Microsoft mouse and keyboard Center!

  Hi, I got problem with the Microsoft Mouse and keyboard Centre because he doesn't identify my touch mouse correctly (classified as a HID-compliant device and not by its name as my Sidewinder X 4 keyboard). I uninstalled from Add/Remove Programs, and I also uninstalled the drivers for my mouse AND my keyboard (because it showed a double receiver device in device manager). I restarted my computer, but when I tried to install the drivers again in the process of installing mouse and keyboard I got an error message telling me that it was already installed. I uninstalled it again (the "ghost" of it is still listed in Add/Remove Programs) and restarted. When I tried to reinstall, I got the message again who told me that it was already installed. This is when strange things began to happen. The program was once again listed in Add/Remove Programs (this time with its icon and not only a "ghost"). I tried uninstalling and received a message telling me that the uninstall process could not be met because some the original installation files have been corrupted or missing. But now, the program has been listed in the Windows Start menu and when I double click it it started an installation process ceased to immediately resume a message that mkc.msi was missing from a temporary file to My Documents, and he could not proceed, so now I can't install or uninstall the cursed thing. I tried to restore my computer but it doesn't solve all problems. I suspect that some registry entries are not deleted properly when the first uninstall process. I don't want to mess with the registry by myself, at least not until I know what registry entries are created by and in connection with the program. Any help would be appreciated.

  Thanks in advance

  Hello spmisik,

  Thank you for the question!

  I'm sorry to know that have problems you with Microsoft Center of mouse and keyboard. As I understand well you can't install/uninstall Microsoft Mouse and keyboard Center.

  I need to ask you some questions to help you best.

  1. the problem persists with a particular application?

  2. were there any changes (hardware or software) to the computer before the show?

  Run the fixit and check.

  Solve problems with programs that cannot be installed or uninstalled

  Answer to us if you are having problems with Microsoft Mouse and keyboard Center or any other issue of Windows, and I'd be happy to help you again and try to correct the problem as soon as possible.

  Good day!

  Hope this information helps.

• I've upgraded to window 10, but not happy with windows 10 I returned to windows 7, but I'm unable to log on to the pc. the pointer of the mouse and keyboard are frozen device, even in safe mode.

  After the upgrade to windows 10, I loved not the style was thus to Windows 7, but I have not been able to log on the PC since. He's going through commissioning, but when on screen password box the pointer of the mouse and keyboard do not respond.

  This happens in safe mode for.

  The PC is a Sony Vaio laptop.

  Any suggestions,.

  John

  Hello Orwell,

  Thanks for posting your query in Microsoft Community.

  You have a Windows 7 installation disc?

  As you cannot start your computer at all, I suggest to run a Startup Repair to repair the damaged boot system files and try to boot into normal mode. See the section: How to use Startup Repair in the following link.

  Startup Repair: frequently asked questions

  If this does not help, try to boot from a disc to install Windows 7 on the Windows recovery environment mode and then try to run the Startup Repair tool and check if you are able to start normally with mouse and keyboard.

  Hope this information is useful. Let us know if you need more help, we will be happy to help you.

• Windows 7 screen freezes, freezes mouse cursor and keyboard freezes.

  Hi all

  About a month ago my internet kept cutting at about 02:00 in the afternoon - even if my BThub said it was a signal - and my internet access would not return until 05:00 sharp later that day here. This went on for about two weeks, it doesn't happen too much now, however, recently, something happens...

  I have a desktop HP Pavilion s5000 and all day - every day - not only freezes my screen, if I'm online or simply type in a Word doc, but my mouse cursor and keyboard freeze too, all at once. It's as if all of the computer crashes, and the only way I can "unfreeze" it is cutting off the entire batch to the switch. In this case nothing three times a day to ten times a day. Can someone tell me what could be the problem and how I can try to solve it? I did a system restore, to restore the PC to a date earlier, I did this about five times now, but the problem persists.

  Many thanks in advance,

  Danni.

  Hello Danni,

  Thank you for reaching out to us to the Microsoft Community Forum.

  When your computer hangs or freezes, it is disruptive and can slow you down. There are a few reasons your computer might hang, freeze, or crash. Try the following common methods provided for in article below as a first step to solve the problem.

  8.1 Windows, Windows 8 or Windows 7 hangs or freezes

  Note:

  The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  Also as you use HP computer, you can try the troubleshooting provided in the link below steps and check if that helps resolve the issue.

  Computer hangs or freezes (Windows 7)

  Note:

  BIOS change / semiconductor (CMOS) to complementary metal oxide settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk.

  Important:

  In case you follow ' step 7 "in the above link from HP that speaks to recover the computer to factory settings then you will need to contact HP support and we also recommend that you back up all important data to an external drive before recovery of the computer to the factory settings.

  Hope that the information provided will help you. Do we know the State of the question, so that we can help you further.

• Microsoft Mouse and keyboard Centre will replace my bloody A4tech mouse software?

  Microsoft Mouse and keyboard Centre will replace my bloody A4tech mouse software? I just installed new parts and installed Windows 7. Now, he is asked to download MMKC. I have a Microsoft wireless keyboard, but a bloody mouse as mentioned. If I install MMKC and then replaces my software bloody thereafter, the MMKC and spoil my bloody software?

  Hello and welcome!

  He must control the keyboard only. You can always uninstall it later if you have any questions.

• Mouse and keyboard stop working

  I have windows 7 64 bit edition Home premium.  Intel I5 6 GB of Ram chip. Had this system for 3 years and no problem.  Today, when I myself post on someones facebook page all of a sudden my keyboard stopped entered the words I typed. did not work.   The mouse was working. I rebooted and it worked for a few minutes.  Then he stopped again.  I plugged in the keyboard to a different usb port and it started working, but then the mouse has frozen completely.  I put the mouse on a USB of Hung and it works for now.   My anti virus is so far - I even ran the Norton Patrick gum aggressively looking for problems and he came back with no risk not found.   Is there any type of virus which would attack the keyboard and mouse?  Did someone had experience with in the past?  I have not downloaded new software in a year so nothing new has been added unless there is an automatic update of windows.  Just checked and the last updated 2/15, a few weeks ago and today is the first time with the problem.

  Hi Carl,

  1. What is the brand and model of the mouse/keyboard/computer?

  2. do you get an error related to the question message/code?

  This problem might be caused by the virus, but this usually occurs due to drivers of bad/corrupt keyboard/mouse/USB host controller.

  I suggest you follow the troubleshooting steps for the mouse and keyboard from the Microsoft KB article and check if it solves the problem.

  Mouse, touchpad and keyboard with Windows problems

  http://Windows.Microsoft.com/en-NZ/Windows/help/Mouse-touchpad-keyboard-problems-in-Windows#V1H=tab01

  Also refer to:

  Updated a hardware driver that is not working properly

  http://Windows.Microsoft.com/en-us/Windows/Update-driver-hardware-ISN

  Hope this solves the problem. If the problem persists, you can write to us and we will be happy to help you further.

• Mouse and keyboard suddenly crashes

  Start the computer and everything works normally (I have Win7 btw.). After some time, it can be for 20 minutes, or 3 hours, is not issue, the mouse and keyboard freeze, stop working. And there is a noise as if I disconnected something, I check the mouse and the hubs of keyboard and still nothing. I unplug them, but no sound, I have them and not of his new CAP.  I have PS/2 hubs, or something like that. What the more interesting, than other devices, like a controller or a video camera works normally. Please, help!

  Hello

  (1) when you are facing this problem?

  (2) remember to make changes before this problem?

  (3) what is the brand and model of the mouse and keyboard?

  I suggest you, refer to the article below and follow the instructions provided, check if it helps.

  Mouse, touchpad and keyboard with Windows problems

  http://Windows.Microsoft.com/en-in/Windows/help/Mouse-touchpad-keyboard-problems-in-Windows#V1H=tab01

  If you have additional questions, feel free to post. We will be happy to help you.