Touchscreen went!

Hello

A few months ago, I bought a HP ENVY M6k025dx. Until yesterday, it's touch screen worked fine but this morning, it's gone. I did everything, from the control panel. I had a doubt it was a virus something since my computer was slow and I updated my windows, but nothing happened. Its still does not and I have lost all my apps and windows updates due to the update. What I do?

P.S. I'm a kind 'angry' type person, and I've mistreated 'slightly' my laptop by snapping its lid closed one several times. And the same thing happened yesterday too. * Wink wink *.

What are you saying? What should I do? Thank you.

Hello Amna_ijaz,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I understand that your touch screen did not work properly then you refreshed and lost everything and the touch screen still does not work properly. I would recommend that you look at and follow the HP Support document: performing a recovery of HP (Windows 8) system, since you have already lost all your files, we might as well bring you right back to the factory to get everything working correctly for you.

If however the touchscreen still does not work after the recovery of the problem that you describe seems to be a physical problem and I think it would be better if you contact HP Support for service options.

I want to thank you for display on the HP Forums. Have a great day!

Tags: HP Desktops

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