UCCX 4.5 and CM4.3?

Similar Questions

• UCCX with SocialMiner and Finesse - no email no relay

  Hello

  I am trying to configure a queue by e-mail with UCCX (10.6.1), Finesse (10.6.1) and Socialminer (10.6.1). Exchange 2010 is used.

  The server Socialminer is in the internal LAN. I configured the configuration SocialMiner, Server email and CSQ in UCCX (in subsystems-> menu chat and e-mail). Things look ok on this side. SMTP and IMAP ports are open in Exchange and in the SocialMiner configuration I can see the e-mail server has a green checkbox next to him.

  I have the Finesse of office changed to display the E-mail.

  On the side of SocialMiner however it looks not so good. Under Configuration-> CCX Email feed the CSQ test has an idle state. The test account I set up is getting emails, but they are not relayed to the Office of Finesse.

  I see the following error in the tomcat logs
  2015-10-07 15:57:41, 197 Kingdom of ERROR [http-8080-6]. Kingdom - logon failed for the administrator; result code = 1; message = bad credential

  I don't know where it is a failure if or if its report with the main question.

  If the administrator login details were incorrect under subsystems-> e-mail and chat-> socialminer configuration then the status with the mail server will be not green?

  Someone has ideas for e-mail will not relay why?

  Thank you

  Edit: I should add that I have downloaded the certificate of tomcat.pem of SocialMiner in UCCX.

  In the SocialMiner countryside campaign Email of CCX has 0 contacts although there are 4 mails in the Inbox (Exchange).

  Under manage Feeds, hovering over the State x red it gives the message "unable to connect to the mail server. Verify that the user name and password are correct. Last successful fetch time was NEVER, success rate is 0% '-j' rechecked if user account. I can not even log in the field with it.

  Hello

  Yes he got to work...

  This was caused by the user name he used in the mail queue.

  He really wants the UPN, not the email address. Since our address e-mail & UPN were not the same, it was a failure.

  Once I put the UPN to match the email address, it worked very well.

  See you soon!

• UCCX 10.6 - Error Message: "the request to open a session in the Unified Cisco CCX application server has expired. Please make sure your system is online and try again"

  Hi guys,.

  My client has a solution with UCCX 10.6 and the system presented today, in the morning (08:00 more or less) followed the error message: "the request to open a session in the Unified Cisco CCX application server has expired. Please make sure your system is online and try again." After a minute the system back to work without nothing action. I saw the newspapers MIVR and not identify the possible cause of the problem.

  Can I help me, please

  Thank you

  Wilson

  These newspapers are not in a readable format. Look for something like lost connection

  Concerning

  Deepak

• Version 8.5 UCCX and JTAPI

  Hello

  We run UCCX 8.5 and I was wondering if anyone knew a way to know what vertion of jtapi is currently circulating on the UCCX Server?

  Also if you install on a single server jtapi in a HA envirement also must you install on your second server?

  Thank you

  Alexis

  NetPacket.co.uk

  blog.NetPacket.co.uk

  UCCX'll crumble the jar the configured CUCM JTAPI automatically; You can also take this file via the url https://cucmip/plugins/jtapi.jar.

  Once you have the jtapi.jar you can query version manually via CiscoJtapiVersion, make sure that the jar of jtapi is in your class path:

  java -classpath .:"/Volumes/Macintosh Data/Downloads/jtapi.jar" CiscoJtapiVersion
  Cisco JTAPI version 8.6(2.10000)-10 Release
  

  For reference, the above came to a CUCM with version 8.6.2.22900 - 9

  If this is not enough, you can always pull down the newspapers MIVR via the RTMT which will be the version. Maybe do a little digging however.

  In an HA pair scenario, as before UCCX will automatically collapse the CUCM JTAPI. No manual intervention may be required.

  HTH

  Ezell Tanner
  www.ctilogic.com

• UCCX Stats of 10.6 for the selection of the menu step number

  I use UCCX 10.6 and I have a user who wants to get statistics about the numbers that are selected on a step of menu. What is a native function of uccx?

  Adan, an example of attached script in which I use the step Set to hard-code the value for LanguageChoose and variable OptionPressed depending on the stage of Menu based on the number of callers option press. After that, I use the company Set stage call Info and attributed these variables Call.PeripheralVariable1 and Call.PeripheralVariable2 respectively.

  After that, you will need to run call Custom report Variables and set the value i.e., LanguageChoose in 1 custom Variable, OptionPressed in Custom Variable 2 and so on.

  So, basically, the idea is to get the value of the script using the combination of stage Set and Set company call Info and then run the Custom Variables report of appeal later to report on those.

  Concerning

  Deepak

• UCCX call in the script to disable all scripts in an emergency.

  I work with UCCX 8.5 and I need to develop a script that the end user can call tones allows to disable the call center and send it to a message.  This way if anyone is able to do via the VPN or close a connection, they can call.  I already have a basic script writes the only problem is written and pulling from a file so text or xml.  Basically, when the user calls, they will be in a menu which will be asked if 1. call centers are closed and 2. What is the reason for the closure. Expect this can be bettr

  Call answer

  Quick-press 1 if call centres are closed and press 2, what they are open

  1. write in a file "closed".

  Then go to the closed guests

  2. write in a file "open".

  Then go to the end

  Closed 1 guest-press for the closure of the weather, press 2, emergency closure, press 3 meets at closing

  1. write in the file 'weather_closure '.

  go to the end

  2. write in the file 'emergency '.

  etc, etc.

  The daily script would check this file first if it is closed and if yes, then invites to play.

  This is the file that I did so well. The script is easy.
  Aid.

  Hello

  No, you don't have to use an XML.

  The link I gave explains you how to use a simple text document.

  I suppose you create a file with this content:

  Open = 1

  Name it something like "open_or_closed.properties".

  Use this simple Java code to read the contents of the file. As prop.getProperty ("open"). Use an If not in UCCX script to check the value, if 1, then the call centre is open, if 0, closed.

  G.

• Hunt group type Set up with outdoor extension numbers IE cell phones

  With the help of CUCM 9.1

  Is there a quick and easy way to create a type of fighter group set up to help on the outside (cell phone numbers)?

  The scenario will be a (person who will be on call) using an internal DID to be forwarded to a cell phone of the person oncall this particular week.  If no response she pass 4 members to the next line and also try their cell phone.  After that it would just repeat the whole process.  So far, it looks like a solution is possible with the single line scope perhaps?

  Any ideas would be grealy appreciated.

  Dave

  Hello

  I put something like this on CUCM 8.0 a couple of years.

  I used the Mobile connection feature as you suggested and it worked ok after some playing with timers.

  The main problem was that it was impossible for remote users to disconnect to the hunt group. They could disable Mobile Connect using the IVR, but calls would still ring on their deskphones - if you log on phones (i.e. Extension mobility) before leaving the office this problem should appear.

  The other question was how long calls to connect especially if a couple of people in the Group has not responded. In fact, we recorded a message asking callers to be patient, which was played when the call was received first (we were using UCCX to IVR and call transfer).

  I hope this is of use.

• Application upgrade complete

  By improving a CUCM, unit and UCCX I can't find all the data on the application upgrade compatibility matrix.    There is a lot of info on how to change the CUCM but not much on what to do with the other two applications. If you want to just update the CUCM and other applications through a line of longer time, how do you know if the interoperability will be maintained? For example, if we take the CUCM 7.1.5 to 10.5, including a P2V gesture, will be the UCCX 8.0 and the unit works while we schedule it spend?

  Observations and recommendations appreciated!

  For UCCX, there is the matrix for CUC and UCCX compatibility, it is the matrix of SCCP or SIP compatibility for integrations, both available under UCC, section compatibility documentation main page

• Upgrade CUCM 10.5 and 11.5 with Mediasense, UCCX and confirmation of the highway

  Hello everyone, I'm looking to upgrade CUCM 10.5 to 11.5 and try to find out if the version of Mediasense, UCCX and highway are supported and to confirm with the experts that I am mistaken.

  Currently I have the following text:

  CUCM/CUC - 10.5

  UCCX - 10.6.1

  MediaSense - 11.0.1

  Highway - 8.5.1

  So based on the documentation below if I go to CUCM 11.5 UCCX must be upgraded to version 11 and highway be upgraded to 8.8? MediaSense is ok here its version 11?

  http://www.Cisco.com/c/dam/en/us/TD/docs/voice_ip_comm/uc_system/unified...

  Thank you

  Dan

  ORC evolving documents now States that UCCX 10.6 (1) can be compatible with 11.5 (1) CUCM (plus all patches) after you install the ciscouccx.106x.cucm11xcompatible.14.cop.sgn hotfix.

  http://www.Cisco.com/Web/software/280840578/114618/Readme-UCCX-1061-UCCX...

  -Alex

• My colleague and I are editing our first UCCX Call Center Script to include Spanish. Help

  My colleague and I are editing our Call Center the existing script maps. This is our first attempt to script UCCX. They need to break the script in 2 locations, one that already exists for English and a copy of the menu for a Spanish version.  We have tried to include an option for Spanish 2.  We did not want to press 1 for English user, but can if necessary. English is supposed to drop through the menu new or existing. 2 for Spanish is doing nothing.  It acts as if you press anything even if we have an entry identified as Language_Choice and a filter of 2, for the appellant to the Enter key.

  We are short of time and could use some guidance.  Thanks for any help, Jackie

  Hello Jackie,.

  I have attached the sample script for your reference.

  Hop, it will work for you. :)

  Ravi

• C#, UCCX, Rest API, PUT (update a resource) and not taken media Type supported

  Hi, I'm developing an application to update the skills of resources with the REST API.

  I can get all the values I want to (GET), but when I try to update a resource using PUT, and then I get a "415 Unsupported Media Type" webException.

  I discovered that c# / UCCX works with demand. MediaType (instead of request. ContentType).

  I got this error when I tried to GET the data. He now works for the GET.

  But to PUT it, I got the error. Method is defined as SAID, MediaType = "application/xml".

  I tried to empty, ' text/xml '...

  Looked on the internet, Web sites, saying always specify ContentType/MediaType = "application/xml", I have already done.

  I also got the same error if I try an application COULD and without sending data.

  Thanks for your help!

  public string MakeRequest()
  {
  var request = (HttpWebRequest) WebRequest.Create (EndPoint);
  request. Credentials = new System.Net.NetworkCredential (login, password);
  request. Method = Method.ToString ();
  request. ContentLength = 0;
  request. Accept = ContentType;
  request. MediaType = ContentType;
              
  #region so PUT
  If (! string.) IsNullOrEmpty (PostData) & method == HttpVerb.PUT)
  {
  encoding of var = new UTF8Encoding();
  PostData = PostData.Replace ("\n", "");
  var bytes = Encoding.UTF8.GetBytes (PostData);
  request. ContentLength = bytes. Length;
                  
  using (var writeStream = request. GetRequestStream())
  {
  writeStream.Write (bytes, 0, bytes.) (Length);
  }
  }
  #endregion

  Try
  {
  assistance (response var = (HttpWebResponse) request. GetResponse())
  {
  var responseValue = string. Empty;

  If (answer. StatusCode! = HttpStatusCode.OK)
  {
  var message = String.Format ("request failed. Received HTTP {0}", response. StatusCode);
  throw new ApplicationException (message);
  }

  Enter the answer
  using (var responseStream = response. GetResponseStream())
  {
  If (responseStream! = null)
  using (var = new StreamReader (responseStream) Player)
  {
  responseValue = reader. ReadToEnd();
  }
  }

  Return responseValue;
  }
  }
  catch (WebException wex)
  {
  error string = wex. Message;
  Return ' ';
  }

  OK you got, in this case, post your request in the Sub forum as well which is sought after by developers and you can you expect a concrete answer/explanation on the same

  https://communities.Cisco.com/community/Developer/Express-configuration-API

  Concerning

  Deepak

• What is the difference between IP IVR and UCCX 9

  Hello

  We intend to deploy UCCX 9 in our environment, I was wondering if we order the premium version of UCCX 9, do we still need to put IP IVR?

  If so, is it that require additional licenses?

  Thank you

  IP IVR does not include the RmCm subsystem and has therefor of any ACD functionality (i.e. without CSQs/skills/Agents). It is used mainly with the EAC, while the CVP is the most common choice IVR for this solution. It can also be used to build the only self-service IVR applications.

  Please remember useful frequency responses and identify useful or correct answers.

• CUCM and UCCX version compatibility

  Hello

  We are re-hosting UCCX to vmware with CUCM 9.x version 8.5.1

  CUCM and UCCX both will be on VMware.

  Someone let me know what CUCM 9.x supports UCCX 8.5.1base.

  We have only UCCX 8.5.1base DVD version for installation. I'm looking for the compatible version of 9.x CUCM to install.

  Pls let me know the CUCM 9.x compatible with version 8.5.1base UCCX

  Rgds

  Rajesh Kumar

  Hi Renon,

  This info is on Page 40 of the attached guide;

  Software and hardware compatibility for Cisco Unified Contact Guide

  Center Express and Cisco Unified IP IVR

  http://www.Cisco.com/c/dam/en/us/TD/docs/voice_ip_comm/cust_contact/contact_center/CRS/express_compatibility/matrix/crscomtx.PDF

  See you soon!

  Rob

  "May your heart always be joyful".
  And your song may always be sung
  Can remain you forever young. "

  -Dylan

• UCCX and cuic v10.5.1

  My question is this,

  When you install uccx 10.5.1 that it comes with an instance CUIC living what is optimal, but you cannot modify reports which is a bit annoying.

  If would be to install a stand-alone version of the cuic this be the first node or is the Co cuic on UCCX resident regarded as the master and the autonomous regarded as secondary.

  TIA

  Andy

  Hi Andy,.

  That looks like the statement of connection, you must first log in to the admin URL:

  https:///oamp

  This will allow you to add the license file.

  Kind regards

  Richard

• CSQ Call Distribution summary report customized with 5s and 20 s model for UCCX 10.6 required

  Dear all,

  We have UCCX with recently upgraded to 10.6 HA. After upgrade, we are not able to generate the CSQ Call Distribution report for every 5/20 sec.

  We contacted TAC and found we need to have autonomous cuic but we donot have in our environment. There is demand for improvement already triggered with Cisco for this defect, Cisco still to develop fixed a bug for this version.

  Ask you to provide me with this model of the said report to import into our UCCX of 10.6 to generate reports required by our care.

  Had the same problem after upgrade of 8.5 to 10.5 UCCX. I was able to modify an existing report to get 5 seconds interval.

  I exported the existing report. Imported in CUIC stand-alone server, query list value with interval of 5 seconds:

  select 5 as ID,'5' as value from table(set {1})

  Also changed the column names in the report. With 5 seconds interval, we have 4 great call distribution intervals: 0-5 sec, 0 to 10 sec, 0-15, 0-20 sec. Unfortunately, when I downloaded my report to the initial report UCCX CUIC was broken (I think because of the internal report id duplication), but the new report works very well. Check out the screenshots and my below custom report template.