Unable to connect to creative cloud.  Says no internet connection but my connection is fine.

Similar Questions

• My account on creative cloud says it's expired, but I paid it.

  I can't open my creative cloud (my most sweet as photoshop, illustrator, indesign, etc.) because it says that my account has expired. I chose a plain for 1 year and I paid for it. I don't know what to do. I use Mac.

  allow 1 day working pst for your payment to process.

  then check your Adobe ID account

  If it shows the expected subscription, but your programs is not Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  If it does not show the scheduled subscription, use a browser that allows popups and cookies, contact adobe for hourly pst support by clicking here and, when it is available, click "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• Update creative cloud says I am not connected to the internet it is rubbish

  Update creative cloud says it has updated, but when I try to update it says that I am not connected to the internet - it's rubbish. I'll try Photoshop CC for a year, but these error messages seem to point to a year of problems, so I'm not sure about the way ahead

  Hi ga16belvedere,

  Welcome to the community!

  You may need to check the firewall settings, if you are in a corporate environment, consult with the INFORMATICS team.

  Also, please follow the steps mentioned in http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and see if that solves the problem.

  Thank you!

  Ankit

• I had the creative cloud now for 4 months, but it says I don't have a subscription when you try to use PS, but I connect to Adobe and I do?

  I had the creative cloud now for 4 months, but it says I don't have a subscription when you try to use PS, but I connect to Adobe and I do?

  I have download it again and he takes me to a page where it wants a serial number, I'm something wrong or missing something?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I bought after effects cc a few hours ago, but now creative cloud say to me that I have to pay again

  Hi, I bought after effects cc a few hours ago, but now creative cloud say to me that I have to pay again. My question is how long it takes to download? Or what can I do now?

  Advanced solutions for connection with Adobe Creative Cloud and Creative Suite applications errors

  Mylenium

• A subscription to Illustrator today and have been charged. And yet my creative cloud says that I don't have a license for it?

  A subscription to Illustrator today and have been charged. And yet my creative cloud says that I don't have a license for it. When I go to manage my account online, under plans and products it tells me I have no product. Under the order history, I have no history of orders.

  That I am I doing wrong and how we install illustrator of the creative cloud?

  Joseph,

  You will have to ask Adobe, via a cat (simply click the still need help button immediately).

  Creative cloud support (all creative cloud customer service problems, chat open from 05:00 to 19: 00 PST on business days)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  or through Adobe phone Support (only CC2014/CC/CC 2015, see different working hours according to the country).

  http://helpx.Adobe.com/Adobe-Connect/Adobe-Connect-phone-numbers.html

• Creative cloud says it is installed on more than two computers, but is not.

  I'm unable to use my Creative cloud on my second computer software, because it says that the software is already installed on two computers. However, this is incorrect. What could cause this and how to fix it? The software still works very well on my first computer, btw.

  tonya.slatt,

  Welcome to Adobe Community.

  We are sorry for the inconvenience. The error we are talking about happens only if we have the product installed on more than two computers. I would ask you many want to give me your email add in a private message and I will check the details of the accounts.

  In addition, if you get this error message, I'll ask you turn it off by clicking the button continue. To turn off the previous two computers for you and the resett the County back to 0.

  Kind regards

  Michael Sharma

• Creative cloud say my account is active

  I'm unable to open photoshop or other adobe products, also. It is said to renew my subscription. I take a look and Creative Cloud says that my account is active.

  You will have to wait until 20:00 (PST - PDT,-8) before you can download. If you purchased right.

  I have CC, but it comes with CS6.

• Bug? Why creative cloud says I can upgrade to Acrobat DC, but not really?

  Creative cloud says I can upgrade to Acrobat DC.

  

  When I select update, I saw the following message:

  

  So, I select update again and receive the following:

  

  I followed the instructions and uninstalled my desktop version of Acrobat Pro XI.

  After uninstalling and rebooting, creative cloud no longer displays DC Acrobat as an update.

  He says that I can 'Try' Acrobat DC, then pay for it to keep. Seriously?

  It seems that Adobe attracted me with Acrobat DC for forcing me to uninstall the current version of office for a free trial of Acrobat DC. Please tell me it is a bug or I missed something here.

  I reinstalled Acrobat Pro XI and now Creative Cloud says I can upgrade to Acrobat DC even once.

  Can anyone tell me and others on the forum if this is a bug?

  you have a subscription that includes acrobat?

  If this isn't the case, you will need to reinstall your acrobat xi.

  Available downloadable Setup files:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC | XI, X | Suite X | 9,8 | 9 standard
  • Premiere Elements: 14, 13, 12, 11, 10: 9, 8, 7
  • Photoshop Elements: 10, 12, 14, 11, 13. 9,8,7
  • Lightroom: 6| 5.7.1| 5 | 4 | 3 | 2.7 (win),2.7 (mac)
  • Captivate: 8 | 7 | 6 | 5
  • Contribute: CS5 | CS4, CS3

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

  window using the Lightroom 3 link to see these "important Instructions".

• I currently own photoshop cc 2014 but creative cloud says it's only the free trial version and I still have to buy the full version

  I currently own photoshop cc 2014 but creative cloud says it's only the free trial version and I still have to buy the full version

  Check that your current account (and only the adobe, used in the next step id is good) by logging in here and check the status of your subscription, https://www.adobe.com/account.html

  then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

• Creative cloud says that he's broken and says that I have to download and (re) install to fix it. I'm doing this, and he said that must be creative to be downloaded cloud and (re) installed. I do it it says the same thing. On and on. What's wrong?

  Creative cloud says that he's broken and says that I have to download and (re) install to fix it. I'm doing this, and he said that must be creative to be downloaded cloud and (re) installed. I do it it says the same thing. On and on. What's wrong? Any difficulty?

  See the link below:

  https://forums.Adobe.com/thread/1858669

• I'm unable to download the creative cloud and sub programs i.e. photoshop, illustrator.  Please help as soon as possible.

  I really need this question an answer as soon as possible.  I have a due lesson.  I just signed up for the monthly student and teacher, and I'm unable to download the creative cloud and other programs.  The address bar is just sitting there.  I use AOL as my browser.  Help, please.

  Try links below:

  WINDOWS:

  https://ccmdls.adobe.com/AdobeProducts/KCCC/1/Win32/CreativeCloudSet-up.exe

  MAC:

  https://ccmdls.Adobe.com/AdobeProducts/KCCC/1/OSX10/CreativeCloudInstaller.dmg

• Creative cloud says that I have installed Premiere Pro, but the application is not found.

  I bought creative cloud and the App LightRoom and Photoshop App appear fine, but Premier Pro is not found. It is said that it is installed.

  

  But, the app does not appear on the app page or even if I pick up the computer.

  

  I use Windows 10 and tried to uninstall and reinstall.  Where is he?  It is part of a different application?

  If you see this situation on a 64-bit computer, you can consult this document: App shows up-to-date when it is not installed

• Why Business catalyst is not said I have to buy Creative Cloud to publish my site, but I have already

  BusinessCatalyst says that I have to buy Creative Cloud to publish my site, but I already have Cloud creative and connected correctly.

  Hello

  This can happen if the site map is not no web hosting. Muse published sites are web hosting site, if the site map is other than web hosting, then it asks you to upgrade the site instead of launching the site.

  Also if you use a different account of BC, which is not pursued for the subscription of the CC then also it asks you to upgrade the site.

  Please let me know the url of the site you want to push to live.

  Thank you

  Sanjit

• I need to activate my membership creative cloud on my second computer but I get a message telling me that I have already installed on 2 computers, which I did not, and the only option it gives me is to uninstall all my computers, which I'm read again

  That I need to activate my membership creative cloud on my second computer but I get a message telling me that I have already installed on 2 computers, which I did not, and the only option it gives me is to uninstall all of my computers, I am reluctant to do because it works on my main computer (MacBook Pro) and I don't want to ruin that.  How to install on my desktop (iMac) counter without uninstalling on my another computer first?  My subscription tell me I can have it installed on 2 computers!

  that option is not to uninstall, it is disconnected.

  Click Yes and disconnect all others.  then you can connect on the one you want.

  and when you start a program adobe on your other program will give you the option to connect.

  end of the number.

• I bought the creative cloud to the photographer now, but my photoshop and my lightroom not active. Why? I use my ID, but I do not understand because my software not active automatically.

  I bought the creative cloud to the photographer now, but my photoshop and my lightroom not active. Why? I use my ID, but I do not understand because my software not active automatically.

  In Photoshop under the Help menu click on Sign In if you are not already connected.