Unable to connect to the first 12 with valid ID from adobe

I can connect to adobe.com, but I can not connect to video in Prime Minister 12 editor using this adobe id.

1. do you have the cleaner with the software thing that you recommended.

2A tried to run with full administrator rights but no go

3 re-installed but guaranteed firewall protection and virus off - no go.

4. I recently bought the software from Amazon.

5. I have 4 GB of ram and 400 MB of free space on hard drive.

6 need check the latest version of the driver for graphics card yet.

It is possible that I have two Adobe ID. I'll check into this part more.

Tags: Premiere

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