Unable to connect WD My Passport to Windows 8 Tablet

I've seen a number of messages on the same issue, but using the proposed solutions does not help.

I have a WD My Passport (1 to) that I have connected to my very old desktop PC running Windows XP.  I backed up a DVD to watch on my Tablet (ASUS Vivo tab running Windows 8).  When I connect the WD My Passport to the Tablet, the light starts to blink and automatically download the WD Store application.  However, when I open the app, it says no device of funded by WD is connected.  The WD My Passport shows under devices, but not on the classic desktop when I try and view the devices - only my C drive and my SD card connected.

I tried running the two Hardware Troubleshooter (no solution) and cannot see the device when you use either disk management, so can not give her a letter.

In addition, it seems that I have the updated driver.

The device connects perfectly to my desktop PC, so I don't see why it will not connect to my tablet.

Any help is highly appreciated!

James

Hi Tony,.

As the question arises again, you can see these articles of WD and also contact WD.

http://wdc.custhelp.com/app/answers/detail/A_ID/1708/related/1/session/L2F2LzEvdGltZS8xMzcyOTk4NzM5L3NpZC9EVlJsZHF1bA%3D%3D

http://support.wdc.com/product/download.asp?Level1=2&lang=en

Contact support WD here: http://support.wdc.com/contact/index.asp?wdc_lang=en

Thank you.

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