Unconventional solution to the error "scanner failure".

I followed HP troubleshooting documentation for the 'Failure of the Scanner' error I was getting which prevented me to make the impression of everything except Basic.

The problem is well documented on the site of HP: http://support.hp.com/us-en/document/c00587971

I tried all the solutions proposed without success. With my level of frustration running a little high, I thought a new printer would probably be necessary, so I tried the following. He was for me the scanning mechanism has been blocked. Here's how you might be able to fix it. It worked very well for me:

  1. Remove the paper tray, unplug the unit, remove the cartridges of printers.
  2. Put a towel folded over a solid counter or table.
  3. Standing on the end of the printer. I chose to orient the arm to scan on top. Might work anyway.
  4. Lift the printer and let it down pretty firmly on the towel, but not strong enough to break the glass bed or etc.

I did three times without the towel on a table of pine and put some serious dents in the table to give you an idea of how hard I dropped it. If you saw do me it, you would have thought I was trying hard to break the unit.

Plugging it back in, replace the inkjet ink and paper tray. Switch on the device. Bingo. Has worked like a charm, and, in this case, the alignment of ink jet seems to be better than ever ;^)

Your mileage, etc. results may vary, no doubt. Has worked for me, that's all I can tell you.

Hey,.

I'm glad to hear that you were able to get your printer in operation.  I wish you good luck in all your future printing/scanning needs.

For those who seek in this unconventional solution:

  • If your printer is under warranty, so I advise to call the HP Technical Support as a failure of scanner are covered by the manufacturer's warranty.  For information contact HP Technical Support, please click here.
  • If your printer's warranty, then this may be a possible solution.  However, with anything that requires the disassembly of a product, a product, or anything outside the intended use/troubleshooting the product please be careful and do so at your own risk.

Good luck

Jason

Tags: HP Printers

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