Uninstall creative cloud and update problems
Hello
I'm running on an iMac with OS 10.10.3 and have had a subscription to Creative cloud for about a year and a half. I'm currently trying to upgrade to 2015 CC, but the update of the initial application stalls to 42%. Is no question that we I try everything first, they all stall.
I tried any disconnection and reboot with no luck.
I tried to uninstall by using the option "Uninstall Adobe Creative Cloud" under the menu drop-down cloud creative applications. When I try this, I get the following message appears: "unable to d├⌐sinstaller the creative cloud to desktop. You still have Creative Cloud applications installed on your computer in need. »
This led me to try to uninstall individual programs, to which I received this error: "unable to uninstall. Your uninstaller encountered errors. "with directions for restart and try again. It works no more.
Then I tried to run Adobe Creative Cloud cleaning tool, I never had to run even in the first place.
Finally, I tried to start the computer in safe mode and update applications in this way. Unfortunately, it does not either.
Outside you wipe the hard drive, I'm not sure what to try next.
Thanks again for your help.
Unfortunately, even as root, I was unable to get the cleanup tool to run.
I ended my boot disk to format and reinstall from scratch and everything seems to work now.
Tags: Adobe
Similar Questions
-
How do we uninstall creative cloud and related applications?
Hello. I installed Adobe Creative Cloud and Photoshop on my computer. After PhotoShop from time to time I tried, I realized that I was unhappy with this software. I uninstalled through Control Panel uninstall a program PhotoShop and Adobe Creative cloud and I uninstalled manually in the registry for any software such occurrences. Now, I find myself in the Windows 7 start menu with this Adobe Creative Cloud shit! I ask you to tell me how to take your poop! Marc Roujansky
Marc,
Here are the instructions to uninstall:
https://helpx.Adobe.com/creative-cloud/help/uninstall-remove-app.html
After the uninstall, you can remove and remnants of the related files by running the CC cleaning tool:
https://helpx.Adobe.com/creative-cloud/KB/CC-cleaner-tool-installation-problems.html
Guinot
move to Adobe Creative Cloud to cloud Creative download & install forum
-
How to uninstall creative cloud and reinstall on different, even computer hard drive
I want to spend the creative cloud with photoshop and lightroom on a hard drive on my pc other than the drive with the windows operating system.
How can I do this?
uninstall the programs that you want to move.
Open your office cc application > click the gear (top-right) icon > click Preferences > click creative cloud > installation location > change in the desired location.
install on your drive non - c.
-
I can't uninstall creative cloud, and so my old CS6 do not work?
How can I get my old versionst to work again?
How we stop to resume my perpetual license CS6 creative cloud?
-
Please help me... i want to get rid of the cc on my desk and which don't
Hello
You will need to contact support by calling/chat for this request.
* Be sure to stay connected with your Adobe ID before accessing the link above *.
Kind regards
Sheena
-
CC desktop application is empty and uninstaller refuses to uninstall creative cloud
Hello! I'm on a Mac, and my creative cloud app worked intermittently for a few months, but now has stopped working entirely. It shows a completely blank white screen. I tried uninstall creative cloud and this message: failed to désinstaller the creative cloud to desktop. You still have Creative Cloud applications installed on your computer in need.
I also tried to rename opm.db in the Adobe OOBE directory in folder Application Support of Utilties, and then logging into the desktop application. I tried the same thing again and the computer restart and still have the white screen of CC.
I am ready to uninstall/reinstall applications if it is listed... Please let me know the best route to take!
With our thanks,
L
Lucie,
If you have bad to start the creative Cloud Desktop application and the application shows a spinning wheel of progress or a blank white screen (or otherwise does not open), try the solutions below in the order. If a solution works, you don't need to try the next solution.
Does not open App | Wheels of progress turn continuously
Guinot
-
I bought my free membership of creative cloud and installation of office for the use of the Institution. But accidentally uninstalled and deleted the program files. Now I can't update my apps and will pay for the installation of creative cloud. What should I do?
Reinstall the cc desktop application, https://creative.adobe.com/products/creative-cloud
-
I have download and install creative cloud with no problems. In the window of creative cloud cannot display the APPS page (while other 'Home', 'Community' can be seen. This is why I can't select the application to be updated. Thanks for your help
Please refer to the threads below where the issue has been addressed:
-
I reinstalled creative cloud and Dw after having a problem with Windows 10 and I restored it to windows 7, but they do not work after restarting my computer. It's as if they are not installed. I worked through all the steps without result troubleshooting. Everyone experienced similar?
Hi Trickstar777,
Please follow the steps below:
- Please check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)
- Disable the firewall on your machine.
- Turn off the firewall of the security program installed on the computer Internet. (Norton 360 - disable the following in it: Surf safely, firewall, browser protection, download intelligence)
These changes are temporary you can restore these changes back to normal once your creative cloud application is in place and functioning *.
(1) uninstall Creative Cloud Desktop Manager:
Using creative cloud | Uninstall the creative cloud desktop application
(2) delete following folders: (if you do not see any folder skip this step)
C:\Program Files (x 86) \Common Files\Adobe\OOBE
C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager
C:\Program Files (x 86) \Adobe\Creative Cloud files
C:\Users\
\AppData\Local\Adobe\ MAA UPDATER and two OOBE (App data & Program Data is folder hidden please see, Show files and folders hidden in Windows 7, 8.x, 10, or Vista) \Adobe\ DONNÉES C:\Program rename SL-STORE like SL-STORE_OLD
3 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.
Download Adobe Creative cloud apps | Free trial of Adobe CC
Let us know if that helps.
-
How do uninstall you creative cloud WITHOUT updating the apps first?
I don't really need or want to spend data and hours for updating a program that I intend to remove.
He tries to update all of the program Creative Cloud and apps, but not let me access the list of the app without updating first. The only options are "updating applications" and "quit creative cloud."
I use Windows 10 and each son option uninstall right in creative cloud that still once, won't let me remove all apps until he spends hours several their update.
How I said to withdraw completely from my computer other hassle and without ruining my subscription or account or something else?
Sign out of your account...
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
-
I'll click on creative cloud and all he says is "Install Update" and nothing seems to happen. It was working fine last time I used it.
The other major problem I've had recently is PS crashing when I close. I then come back and it has a recovery file that won't go away.
PS, I uninstalled it and earlier tried to enter the creative cloud re install - but now cloud creative plays up!
Anyone else having similar problems?
Thank you.
uninstall your application, cc, clean by http://www.adobe.com/support/contact/cscleanertool.html
reinstall your cc app, download Adobe Creative Cloud apps | CC free trial Adobe
-
I tried to download the creative cloud and it didn't download correctly (after a long time) and now I can't uninstall it. It takes place on my computer but I cannot uninstall the Adobe application. Help please!
Hi Julie,.
Please see the below help document to uninstall the application:
Using creative cloud | Download, install, update or uninstall applications
Otherwise, you can use the CC cleaning tool as well.
Use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6
Kind regards
Sheena
-
I uninstalled creative Cloud, a free version but I still get updates.
I uninstalled creative cloud of my computer that has a free version that the tag with Photoshop, I was downloading last year. but I still get updates. How to stop?
Uninstall anything cc on your computer (including the application of office cc) and then use the cleanser by cleaning tool use the CC to resolve installation problems. CC, CS3 - CS6
-
Problem uninstalling creative cloud on Mac?
Recently, I uninstalled creative cloud by deleting all the files off of my laptop. However, this was not the procedure suggested by Adobe, and I wondered why? I may have missed some files and I was wondering what I should do from here. Thank you!
Hi Harryl60596888,
Please remove Creative Cloud app and Adobe Application manager using the-
Hope this helps!
-
Tried to update my creative cloud and got an error Code: 72
Tried to update my creative cloud and got an error Code: 72 - Customer Contact. Any ideas on how to solve this problem?
Hello
Please check the thread error code: 72?
Or you can follow https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
Let us know if this helps!
Kind regards
Aurélie
Maybe you are looking for
-
15 - ba045ur: problems with BCM43142 Win7 64
Hello. After 2 days of seacrhing I had working driver for this device (6.20.55.51), but it is not working properly - the changes of signal and the speed is low. So, how can I solve this problem?
-
Hello I was wondering if anyone here could be kind enough to help me solve this situation I have two machines Windows 7 and Server 2008 machines remember preferences of network discovery. I use the software on the windows server that collects data an
-
Virus problem XP, IE, and the system registry.
OK here goes... First of all, my PC has been infected by the doctor Antispyware, a rogue antivirus program... I managed to download malwarebytes. I then internet DISSCONNECTED, ran the scan and manually delete the other files the registry and program
-
SPACEBAR, Enter, Delete, up and down arrows do not work...
Hi all My Hp laptop has been a serious problem. His space, Enter, Delete, up and down arrows have stopped working. I do not know how this problem caused. I went through various patches, which were so- 1 Rstoring a date earliar. 2 reinstall the Keyboa
-
What are my options to upgrade the video card?
I have a HP OMNI 200-5380qd ALL-IN-ONE I5 760 2.80 GHz (quad) CPU 6 GB OF RAM ATI Radeon HD 5570 1 GB Windows 7 64 bit Essentially, I play Starcraft 2. For multiplayer I'm late from time to time, and it boots me out. I thought that my system was ad