Uninstall creative cloud and update problems

Hello

I'm running on an iMac with OS 10.10.3 and have had a subscription to Creative cloud for about a year and a half. I'm currently trying to upgrade to 2015 CC, but the update of the initial application stalls to 42%. Is no question that we I try everything first, they all stall.

I tried any disconnection and reboot with no luck.

I tried to uninstall by using the option "Uninstall Adobe Creative Cloud" under the menu drop-down cloud creative applications. When I try this, I get the following message appears: "unable to d├⌐sinstaller the creative cloud to desktop. You still have Creative Cloud applications installed on your computer in need. »

Screen Shot 2015-06-20 at 11.15.41 AM.png

This led me to try to uninstall individual programs, to which I received this error: "unable to uninstall. Your uninstaller encountered errors. "with directions for restart and try again. It works no more.

Screen Shot 2015-06-20 at 11.15.56 AM.png

Then I tried to run Adobe Creative Cloud cleaning tool, I never had to run even in the first place.

Screen Shot 2015-06-20 at 11.16.15 AM.png

Finally, I tried to start the computer in safe mode and update applications in this way. Unfortunately, it does not either.

Outside you wipe the hard drive, I'm not sure what to try next.

Thanks again for your help.

Unfortunately, even as root, I was unable to get the cleanup tool to run.

I ended my boot disk to format and reinstall from scratch and everything seems to work now.

Tags: Adobe

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