Unrecognized Nielsen Home scan valid communications ports

I'm pulling my hair out.  I spent 2 days on this problem.  I am a Scanner at the homepage of Nielsen and my scanner worked perfectly on my old computer running Windows XP.  I bought an i3 530 processor Quad (gateway) running Windows 7. I love except for this - when I install the software to be able to use the scanner, I get a message during installation that "Nielsen Homescan Internet carrier can't find any valid communication ports to communicate with the scanner."  Needless to say, I have lots of USB and some available Serial Ports.  I thought it was a firewall issue and went in, active ftp settings and all communication settings, nothing helped. I uninstalled Norton, in case that was the problem (installed AVG instead) because AVG has worked for me with this software to scan before but then again, nothing works.  It is obviously not a firewall issue.  I had contacted Nielsen and they thought it was their software on their site and sent me an installation CD that is supposed to work.  It gives me the same exact message!  Help!

Hi again!  I just want you to know, in case someone else comes to you with this same problem, that the Homescan Tech people had developed their software for Windows 7 when Windows 7 is released.  Apparently, my version of Windows 7 was different and they went to work on this and found a patch for me to download and now I did two passes successfully and everything works as it was on my old computer.  I just wanted to share this information since you were kind enough to try to help me with this problem!  Thanks again!

Tags: Windows

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