Update blackBerry Smartphones since OS 4.6 to 5

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• Update blackBerry Smartphones / Device Manager issue

  Hey guys, I have a problem.

  I recently acquired a Blackberry 8330 and let me start by saying this: it's one of the best machines I've ever held. It is simply amazing.

  I installed the Device Manager and have been using it without any problem. Then, I went and did an update wireless with my phone, the upgrade of the OS. Since I did this, however, the Manager has recently stopped recognizing my device - my computer recognizes him again, as he charges when it is plugged in and I can always access to the hard drive, but for some reason, I cannot use the Device Manager to do anything - down, States in the Device Manager there is no trendy Black Berry as shown by the 'None' exposed next to the Pin number.

  What can I do? I really need to access blackberry via the Device Manager. Someone, please help > _

  Things I've tried:

  -Restart the Blackberry (both by pressing the red button and pull the battery and re insert)

  -Update the device to the more recent version Manager

  -The latest version is uninstalled, then download and install the version provided with the blackberry (4.2)

  I noticed that the CD that came with the device itself does not contain the most recent edition of the Device Manager, if that means anything. It's just weird that the Device Manager has stopped working after I upgraded. Currently, my OS is V4.5.0.175. I've recently updated both my 8310 Black Berry - same question parents. Before, I could access it via Device Manager. Now, I can't. Please help me!

  -Santos

  Ahhhh Yes... interesting... try these:

  Here is the list of troubleshooting atricles... I hope that something will be useful:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  KB02640 Troubleshooting USB connections
  KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  KB01451 How to enable Sync advanced logging if a wired synchronization fails

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these.

  I hope that something it is useful!

  See you soon!

• Update blackBerry Smartphones 'Personal data' problem then 7.1.0 Bundle 1149

  Hello

  Whenever I go to download the update of the software ' 7.1.0 Bundle 1149' it comes up with an error at the end by saying that I need to remove "21.4 MB of personal data", so I wonder about what exactly is 'personal data', so I can take advantage of the new update of the system...

  I'd appreciate it if someone could return as soon as POSSIBLE, thank you.

  (Credit JSanders)

  There are two methods for recovering for you to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• Frozen to the software update blackBerry smartphones

  I have a Blackberry Curve 9360 and it is frozen all by doing an update of the software (progress overall backup 13%).  It has been like that for the last two hours.  I tried to take out the battery, but it just goes back to the same screen when it restarts.

  Can anyone help please?

  Two options to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• Update blackBerry Smartphones/application through desktop bb software software

  is it ok to update software of bb? How long does take to update the applications or the software?

  Yes, about an hour.

  Use the BlackBerry Desktop Software on your computer, make a backup of your BlackBerry smartphone, first.

• Update blackBerry Smartphones the my OS

  This morning I tried to update blackberry OS settings. I went into settings > device > software updates and choose the option to update the latest OS OS for my BB Curve 9360. However, it is now stuck on 11% BACKING UP a said was like this throughout the morning from 08:00. and the notice said that the fone will be inactive for only 2 hours. someone please help urgently as I am waiting for urgent appeals that I can't afford to Miss

  Hi Lemii_Loco

  Welcome to the BlackBerry Support Community Forums

  Personally, NEVER above the Air software update .the are a few suggestions for restore you your device from this situation:

  Credit JSanders

  There are two methods for recovering for you to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

  Prince

  ____________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• Updated blackBerry Smartphones more recent BBM surveys

  I received a notification of the world BB app there is a BBM updated and installed the latest version. But I was not able to install the last world of BB. Now, I'm not able to use BBM as he continues to ask me to key in my BB pin and when I do, the message is "the server is not available. Don't know how to solve this problem and cannot use BBM now. It is very annoying. Help, please!

  Hi MaeKan

  On BlackBerry 7 devices, BlackBerry ID is deeply integrated into our device, this is the main key for many applications on your devices. On your device Homescreen go to Options > device > BlackBerry ID > press the Menu key > click on Check for Updates if updates are available, if it will download on your device.

  • KB23716 : What is a BlackBerry ID

  Like you have several problem with your device, please try these steps in a sequence:

  1 - Save your pocket computer.

  • KB00510 : How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 remove and return your Service book

  • KB05000 : Remove the maintenance book for the e-mail account to BlackBerry Internet Service from the BlackBerry smartphone
  • KB02830 : Send service for the BlackBerry Internet Service directories
  • (Wait an Enrollment Message arrives in your Inbox for each email that you have configured on your device)

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Once you did try BBM to see if it allows access. Or perhaps reinstall the BlackBerry Messenger application using the same method as mention earlier.

• UPDATE blackBerry smartphones

  Hello

  I have 1 notification update of my black berry 9790 so I confirm to update and when the update starts my stop from phone to 18% for a long time, then listening off and it starts the installation now, he was arrested at 11% and I am not able to do anything with my phone. Can you please help to solve this issue.

  Can't wait to hear from you soon

  Thank you and best regards

  ELIJAH

  Hi eliet

  Welcome to the Forums of the BlackBerry Support

  There are two methods for recovering for you to try:

  (Credit JSanders)

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• Data not updated blackBerry Smartphones when inactive phone

  Hi all

  Recently, I removed my main of my device e-mail address while he is on vacation.

  I just put back it, but now I find that data (emails and BBM) are not updated when the phone was in bag for awhile.

  If I put myself in response to or sending emails or BBM of unit all starts update again and all emails in circulation and BMMs come out at the same time.

  Everything working the normal flow is restored, but after being in the Pocket for awhile everything stops again.

  Any ideas?

  I noticed the problem when I started getting these archaic messages called SMS asking me why I do not answer to my BBM... naturally the idea of not receiving them is scaring me senseless!

  Kind regards

  Erik

  Hi and welcome to the forums!

  We need to know what version of the software on your device.

  Check the version of operating system of the device, and then use the correct steps to register your device. Basically, you refresh your network connection and the software to control the connection on your device.

  Thank you

  Bifocals

  KB23393 How to check the version of the BlackBerry Device Software installed on the BlackBerry smartphone

  KB00510 How to register a BlackBerry smartphone with wireless network

  KB02141 How to reset a BlackBerry smartphone

• Since the recent update blackBerry Smartphones keyboard problem

  I'm sorry, I currently don't have the patience to search the Board of Directors for a duplicate thread. Since the update (which trashed my contact list), my keyboard has become possessed for a lack of a better word. When you tap some keys (e, a, i) they do not register, or the keys that I have not touched the other side of the Commission will act as if they were activated. I restarted my phone, and it may work for a little bit. It is quite frustrating because it's my only way to type. I wish I would have gotten a phone with a real keyboard. Any suggestion would be appreciated. Tech vocabulary will probably go over my head.

  Thank you.

  In all the wires niveau.148 I read, I did notice users mention problems with the keyboard or the letters do not enter.

  You can try this: place a piece of paper, like a card on top of the battery and replace the battery cover. Who help me? Try a piece of paper, if it is slightly thicker or anything that might work for you folded.

  In addition, read this:

  http://www.BlackBerryForums.com/General-9500-series-discussion-storm/162279-settings-better-storm-KE...

• BlackBerry smartphones since the download of new Fund mgr, only update address, no calendar

  Since the last loading Office mgr, Sync does not synchronize the calendar, addressbook.  Tried resetting the configuration, nothing helps.

  Yes the older BB software had 1 calendar and only 1 calendar. new software BB has the ability for multiple calendars and he is probably using the wrong calendar, and that's why its not sync

  We need to find the timing and set it... that's all on the real BB, not your yahoo calendar or DTM

  on your BB...

  Open the calendar, click the menu button and select options

  on the options screen, you will have a fat calendars

  below with the mutiple possible calendars can be device by default, facebook, and and the number of e-mail addresses

  Click on each one and check the number of entries that each of them has then come back to your home screen

  always on the BB, open the main icon options (wrench), then click Advanced and then by default services

  next to the calendar [cical], you will see a the many elements of the calendar in the steps above (facebook or emails, defect of the appliance will display here)

  chances are she is currently set on facebook and does not sync that would cause the exact problem. change from facebook to the issue in the previous step that had the most entries (chances are it is your yahoo email, but not guaranteed)

• Update blackBerry Smartphones Marshmallow for unlocked ATT Priv

  Hi I was wondering if there is updates when the fix will be available?

  http://support.BlackBerry.com/kb/articleDetail?articleNumber=000038204&language=English

  Thank you!

  roblucar wrote:

  Hi I was wondering if there is updates when the fix will be available?

  http://support.BlackBerry.com/kb/articleDetail?articleNumber=000038204&language=English

  Thank you!

  Hello

  Two copies:

  • https://supportforums.BlackBerry.com/T5/Priv/any-Marshmallow-news-update-for-non-at-amp-T-users-on-A...

  No need to post the same question twice... you were provided with 100% accurate information in this other thread. This site is NOT a place for official updates on anything... refer:

  • https://supportforums.BlackBerry.com/T5/welcome-introductions/new-how-this-site-and-formal-support-W...

  You must as KB says... wait and keep control of the KB for the updates. If you want to push harder, your channel is to push to ATT, since it is they who are in control of this last stage of the cycle version operating system.

  See you soon and good luck!

• Update blackBerry Smartphones Cant install

  Hello

  Im trying to install a soft update on my BB 9360 apollo 7.0 Bundle 1680 (v7.0.0.353) for T-mobile, OS 7.1.0.861

  I removed the vendor file and I do all the steps in the doghouse but it does not even 1 second to install then it shows this

  

  And then nothing happens.

  Any idea?

  OK... so try this please...

  (1) uninstall, since your PC, any software of BB (BB OS packages, desktop software, etc.)

  (2) download and install a new copy of the BB Desktop software on your PC,

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install to your PC, a new copy of the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • I don't know the source you got this file since... so I have no way of knowing if it's OK or not... so I recommend you find a new through this official download portal

  4) remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  (5) run the Desktop software and connect your BB... the software should immediately offer you the operating system package you have installed on your PC. If, during the process, your BB votre BB a '507' error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.

  • If the immediate bid is not the case, the operating system package you have downloaded and installed on your PC has been ignored... usually to one of these 4 reasons mentioned above. You shouldn't have to do anything other than launch Desktop software and connect your BB... he should go there and make the offer.

  Jc18able wrote:

  3 - I just did a search with the word 'Seller' and nothing came out

  Never count on that... these files are not in normal, and good user areas often, Windows searches reveal their. But, what you mentioned earlier, you probably them, so the problem is probably something else.

  Jc18able wrote:

  4 - This is the first time, I download and try to install a sweet BB OS.

  However... Please do the above (remove everything and start again)... something is not correctly recognized between your PC and BB OS package. It is perhaps this specific package is not good... Hence the reason why I have given you official to use download portal.

  Good luck!

• Updated blackBerry Smartphones to BBM v7.0.1.23 and receive now "you are trying to open a secure connection, but the server certificate chain is not valid.

  BBM v7.0.1.23

  BlackBerry 8530

  V5.0.0.459 smartphone (Platform 4.2.0.201)

  recently upgraded to BBM V7.0.1.23 and now receive message repeated 'you try to open a secure connection, but the server certificate chain is not valid.

  battery pulled, continues to occur.

  I would appreciate your help to resolve.

  This was bugs me for a few weeks now, after update BBM to try BBM voice

  see article ID KB33968 knowledge base

  http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do;JSESSIONID=39AB1AF3BC35AC4B221973537775C2C7?...

  . . . I tried to insert a link shortcut to the URL, but it was not allowed.

  Looks like a fudge like BB issue a correction. I have not tried myself but is told by the way, but I'll do it later today.

• PROBLEM WITH SOFTWARE UPDATE blackBerry smartphones! -BLACKBERRY BOLD 9900-

  Good evening! I have a problem: I have a blackberry bold 9900, worked well until the update of the software this morning when I received a request for a general. has this time the phone no longer works: sometimes, if I connect to the computer, I see the Red led light, but no more, after a white screen with an hourglass, but nothing more... What should I do? It worked perfectly until this morning! I never had no problem with blackberry, I have more than two smartphones and Tablet playbook!  I really like RIM... Thanks a lot for your help!

  You are welcome.

  Good luck.