Update server not responding not photosmart no 410 all-in-one

Hi all

I'm new to the blogging and not too computer savvy, so patience please. This problem looks like it's been posted before, but I do not know how to apply it for me.  I have a 410 a printer connected to a minimac running OS x 10.10 (yosemite?). I'm updating the software in order to avoid printing duplicates after turning off the computer. When I go through the procedure to start the update of the printer screen says that it had a problem connecting to the server.

I tried the IP address of the printer in Safari and Firefox, but as many say server is unresponsive. The server is down, or there's a problem with my setup?

Help - and thanks

Hello danny-1,.

Thank you for visiting the Forums from the HP Support! I see that you are trying to update the printer drivers for your HP Photosmart C410 but you are facing some errors, saying: the server is not responding. I would like you to follow the steps below:

Scrub / uninstall

• Open the Applications folder > HP or Hewlett-Packard folder > Uninstall HP
• Click continue, click on one of the printers in the list.
• * Only perform this step if you have not all other HP printers. Hold down the command, Option , and command, while now the three buttons.
• Click on Uninstall.

Reset the printing system

1. click on the Apple icon ( ), then click on System Preferences.

2. in the hardware section, click on Printers and Fax/Scan. The Print & Fax/Scan dialog box opens.

3. make a right click (or Ctrl + click) in the left panel and then click on reset printing system...

4. click on OK to confirm the reset.

5 type the name and the correct password.

6. click OK to reset the printing system. The printers and Faxes dialog box shows any selected printer

Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol...

Repair disk permissions

1. on the Dock, click Applications, then utilities.

2. double-click click disk utility.

3. highlight your hard drive / partition on the left (by default this is "Macintosh HD").

4. click on the button to repair disk permissions at the bottom of the window.

5. once the repair is complete, restart the computer.

Restart the printer. Now you can download and install the printer software and install it. Click on the link below and follow the instructions on the screen:

Installation of the OS X v10.10 HP Yosemite of Apple Software Update print driver

I hope this helps, please let me know the result!

Thank you

Tags: HP Printers

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