Update Windows 8.1 blocks system 75% full - information collection

I have a desktop computer 1 month with Windows 8, I'm trying to upgrade to Windows 8.1.  Repeatedly, the upgrade is 75% full - "Collection of information", and the system locks up, requiring a hard reset.  Trying to install it again, it starts at 50% and crashes again when it is 75%.  I have no antivirus 3rd party.

I tried:
  • Deactivation of all external devices except the keyboard and mouse
  • Installation pending Windows updates
  • Deleting temporary files
  • Try to install after a clean boot
  • Reset the cache to store (WSRestore)
I don't know what I should try next.

Following the previous tips when installing hung 8.1 (63% Setup message), I turned on "airplane mode" temporarily (to suspend internet access) and then allowed the installation of several "Microsoft Apps" which were also waiting.   Then restarted download.

I suspect that it was temporarily suspending the internet which defeated the gel.

Tags: Windows

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