using custom forms printing problems

We use Photoshop CS6 13.0 64-bit.  Audio Visual Office has problems with custom forms.  When creating a custom form, save the custom form (for example, 36 X 94), connect to the printer, the printer settings won't 8.5 x 11 to 36 X 94

Thank you for the information, please try to reset the printing preferences.

Click file > print (hold down the space bar), so as soon as you click on print the keyboard space bar must be pressed.

Once done, it must reset Printer preferences, then please go ahead and try to select the parameters of the printer.

Tags: Photoshop

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