View 5 - connection via PCoIP gives a black screen and then closed...

I have a problem with sight 5 where I connect remotely via the 5client of view, I can connect to the AD domain and authenticates and selected a virtual office for access to the pools. The virtual desktop launched and presented with a black screen... that will be displayed 20-30 seconds ago, then the view client connection is complete.

My network configuration is my view Security server (using the private IP address) is coordinated by 'external' public IP address and access permissions are allowed PCoIP 4172 (in/out), 80 and 443. My question is... is the assumption of safety from view?

It works very well within the internal network, as I can connect to view security or view connection. Thank you

See you soon,.

Hello

As I understand it, he does. I say that because I have a networking team that looks after that and I can tell you, we had so much harm to our security server setting.

Mainly in our situation, our security server is behind not only the external firewall, but also BIG IP F5 load balancing. If the client connects to an IP address on the F5 what NAT then the connection to the Security server that tunnels and finally to the customer.

What you must ensure, is that in your configuration settings to display where you specify settings for the Security Server, that you have listed in this external IP address as the IP that the clients connect, this is where the customer is looking for the answer of. To complicate things for us, we had the customer come starting an Internet connection and packages back wanted to go on another connection (another IP address).

To help out you, not only to have the Security server logs, but if you can do it if you try to connect to a pool with a single machine, then you can look at the logs of the agent on this computer. It will give the list the connection attempt if it gets that far. I remember when the successful troubleshooting connection will be a line that sayd, that the customer is THAT NAT would have if you have someone who can read newspapers, wireshark can also be good to see what is happening on the place where.

Hope that helped, good luck, it can be a headache (try not to hit your head on the desk too).

See you soon

Phil

Tags: VMware

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