VMWare PCoIP Black Screen View

Similar Questions

• PCoIP black screen only with client software, only external connections

  Hello.

  Everything is in the title

  I have an infrastructure with ESX 4 5.0 and a 5.1 vCenter; Gateway security VCS 5.1.2 and 1 2 (associated with the second VCS); The view composer.

  When the connection between the local network using the internal address of VCS, everything works fine.

  When the WAN connection, using the external URL (www.mycompany.com, with an external IP address, registered in the public DNS): everything works very well with an IOS device, or a customer zero (Teradici chipset). but when he connects with a customer display Windows, authentication pass well, but after you have logged in, the client displays a black screen. It seems that the session is not present in the view manager.

  Does anyone have an idea?

  Thanks in advance for your help.

  Best regards.

  Stéphane Grimbuhler

  Virtualization and storage architect (VCP / VCAP-DCA)

  VMware instructor (VCI)

  My Blog: www.virtualgeek.ch

  Do you have all the necessary ports open in any firewall between the end user and the connection manager / ESX farm? The client software must open RDP (3389) addition to the PCoIP ports.

  Ed

• VMware View 5 PCoIP get a black screen on wide AREA network

  Hello community,

  I got a VMware View 5 Infrastructure with a vCenter Server, a connectionserver of view and some clients such as VMs.

  Internally, everything works - connections PCoIP and RDP do their job very well.

  Know that we want to publish the vDesktops over the WAN. Users must connect to the virtual machines in their laptops or iPad (or iPhone) at home. So, we have configured our firewall to open the IP Wan (194.209.166.xy) to the internal IP (192.168.199.xy). A DNS entry for view.xy.com shows the IP WAN. If the WAN connection to infrastructure display RDP works - but PCoIP connections shows a black screen after 10 to 30 seconds after logon. We never see an interaction of oder break Windows. The screen is black after the logoninformations in the client view.

  We have configured the connectionserver display settings as described in some articles here... 7

  The external url HTTPS: https://view.xy.com

  checkbox activ: tunnel connection secure user desktop

  PCoIP external url: 194.209.166.xy:4172

  checkbox activ: use pcoip gateway secure for pcoip Desktop connections

  We have forgotten to do some settings or is it an another workaround to work with PCoIP over the WAN?

  Kind regards

  Freddie

  Cross video related to the above article. It describes exactly the configuration you are working. If you have any questions on this subject, let us know and someone on this forum will help you.

  Select this option.

• 8.3.2 tools VMware (ESX 4.1) breaks PCoIP, get black screen

  I think it was a problem w / ESX 4.0 U2, (http://kb.vmware.com/selfservice/microsites/search.do?language=en_US & cmd = displayKC & externalId = 1022830) install the tools of this version would break PCoIP. But now I'm under ESX 4.1 and 4.5 of the view and I get the same symptoms. I thought that this problem would have been solved now. Especially the KB does not mention the new version as being affected. There is nothing in the KB anywhere on the new version, having all the problems.

  My clients, both see the client and my wyse zero clients, connect with pcoip thin on their desktop with the old tools version 4.0.0 build-261974, but as soon as I upgraded to the version of the tools included with ESX 4.1, 8.3.2 build-257589 and try to reconnect on the desktop, I get a black screen for a few seconds then the connection drops.

  All works in this or run the latest tools with a number? Any ideas how to fix? I tried to uninstall, reboot, and reinstall and reboot again... does not help...

  I have not much except the Tools icon in the status bar indicates the user there is an upgrade, and as they can, they click it and do the upgrade of care... then of course, they break their connection... ugh!

  Thank you!

  Pseudo-device to work around the problem, try to uninstall and re-installation of the Agent from the view on systems running the 4.5 Agent view.  Just curious to see what is happening in this case.

  -Lazlo...

• View 5 - connection via PCoIP gives a black screen and then closed...

  I have a problem with sight 5 where I connect remotely via the 5client of view, I can connect to the AD domain and authenticates and selected a virtual office for access to the pools. The virtual desktop launched and presented with a black screen... that will be displayed 20-30 seconds ago, then the view client connection is complete.

  My network configuration is my view Security server (using the private IP address) is coordinated by 'external' public IP address and access permissions are allowed PCoIP 4172 (in/out), 80 and 443. My question is... is the assumption of safety from view?

  It works very well within the internal network, as I can connect to view security or view connection. Thank you

  See you soon,.

  Hello

  As I understand it, he does. I say that because I have a networking team that looks after that and I can tell you, we had so much harm to our security server setting.

  Mainly in our situation, our security server is behind not only the external firewall, but also BIG IP F5 load balancing. If the client connects to an IP address on the F5 what NAT then the connection to the Security server that tunnels and finally to the customer.

  What you must ensure, is that in your configuration settings to display where you specify settings for the Security Server, that you have listed in this external IP address as the IP that the clients connect, this is where the customer is looking for the answer of. To complicate things for us, we had the customer come starting an Internet connection and packages back wanted to go on another connection (another IP address).

  To help out you, not only to have the Security server logs, but if you can do it if you try to connect to a pool with a single machine, then you can look at the logs of the agent on this computer. It will give the list the connection attempt if it gets that far. I remember when the successful troubleshooting connection will be a line that sayd, that the customer is THAT NAT would have if you have someone who can read newspapers, wireshark can also be good to see what is happening on the place where.

  Hope that helped, good luck, it can be a headache (try not to hit your head on the desk too).

  See you soon

  Phil

• Discover 5 PCOIP affected by black screen

  Hi all

  I meet the famous black screen when trying to access a desktop through PCOIP session. RDP connections work fine. I followed (I think) the document referring to the 3 steps to fix this problem without success. I am unable to get through PCOIP connections work properly via the server connection (internal) or security (external)

  Any help would be appreciated. The Setup is as follows

  1 VC (vsphere 5)

  1 connection to the server - view 5 install (windows firewall disabled)

  1 security server - part 5 install (windows firewall disabled).

  Virtual desktop Windows 7 (windows firewall disabled)

  Server Config connection

  Secure HTTPS tunnel is configured with the URL of the login server with the connection to the active desktop

  PCOIP gateway is configured with the IP address of the server connection with this gateway secure to use verified pcoip Desktop connections

  Server Security Configuration

  Secure HTTPS tunnel is configured with the connectable external URL

  PCOIP external gateway is configured with the connectable external IP address (same IP address which resolves the url for the above secure tunnel)

  While trying to connect to pcoip session from the local network, receive a black screen for about 10 seconds then a disconnection without error.

  While trying to connect via external, the same behavior occurs.

  To facilitate the troubleshooting of this problem, I allowed all traffic between subnets. I see not all packages being removed through the firewall.

  See you soon

  Journal of security server (PCOIP Secure Gateway newspapers) have the following entry

  [12:36:03.771304 28-Dec-2011]: connected to the server PCoIP
  [12:36:05.303531 28-Dec-2011]: SSL handshake completed with client PCoIP
  [12:36:05.332828 28-Dec-2011]: Configure a client PCoIP to Server UDP [1903182396-0] tunnel: 10.10.50.50:4172
  [12:36:05.332828 28-Dec-2011]: set up a PCoIP server to client UDP [1218755094-0] tunnel: 0.0.0.0:4172
  [2011 dec-28 12:36:05.367007]: connection error client SSGI during playback of SSGIS APDU header: a request to send or receive data not permitted because the socket had already arrested in this direction with a previous shutdown call
  [12:36:06.336734 2011 dec-28]: error reading of SSGIS PCoIP server header: a request to send or receive data not permitted because the socket had already arrested in this direction with a previous shutdown call
  [12:36:09.805484 28-Dec-2011]: received header
  [12:36:09.805484 28-Dec-2011]: PCOIP-SG/1.0
  [12:36:09.805484 28-Dec-2011]: XML
  [2011 dec-28 12:36:09.805484]: PSGC27-1781
  [12:36:09.805484 28-Dec-2011]: 93
  [12:36:09.805484 28-Dec-2011]: 93 93 received xml
  [12:36:09.805484 2011 dec-28]: received the command: get-counter

  Justin

  This is certainly not the right display driver.

  Have you tried the simple solution of uninstalling the agent, uninstall Vmware tools, then reinstall the tools, then reinstall the Agent.

  In this exact order.  Based on your screenshot you have might have just a pilot get trampled by something else.

  Gunnar

• Black screen with Win7 and view 4.5

  I'm having a problem that seems to have started last week, where all THE updates of my office to see back with a black screen.  This is my environment and what is happening.  I have 1 Server ESXi, VMware ESXi 4.1.0 348481, 1 connection to the server running and running my server to transfer all view 4.5.  I have not applied the update 4.6 yet because I use experimental Cisco Thin Clients and am waiting for the go ahead.

  Last week my environment doing something really weird.  I started to Delete my VM after that disconnection and having the system re-create them.  It seems to work very well, but the updates are a problem.  I've been trying to upgrade to the latest version of the tools and then install the agent from 4.5 view.  Everything comes back to the top very well, I take my shot, apply it to the pool, and then choose to rekey.  After recomposing the said system work stations have been rebuilt and are ready to use.  When I try to connect through PCoIP, I get a black screen.  The only thing that fixes it is a restart.  I tried with the client software and customers of equipment without success.

  The problem is mainly on the laboratory machines that the system removes and reconstructs after each session is closed.  Until I manually reboot each workstation, they are sitting there with a screen black if I update with a new snapshot.  Any idea on how to solve this problem?

  Joe

  Seems that the key here is your secondary reboot. Somewhere in your Master image creation you are missing a restart and Setup / driver does not.

  A symptom of the black screen is 99.9%, always related to the driver problem. You just need to make sure you installed successfully with reboots

  I recommend the following to a master image

  Installation / update - OS / applications

  Install / update - Tools

  Reset

  Install / update - discover the Agent

  Reset

  Test connectivity

  Cleaning

  Shutdown

  Snapshot

  WP

• Connection via PCoIP gives a black screen, then closes

  I have a question, if I connect my view environment 4.0 via the client, authenticate and select a pool of Office I will be presented with a black screen that will sit there for a few seconds, and then close. This question is NOT replicated through the Web portal, which I believe uses RDP.

  I went through the steps on these two articles of the, but my problem persists:

  VDI with PCoIP desktop display a black screen...

  View customer login screen black...

  I'd appreciate any help you could provide!

  Thank you!

  What ESX version are you running?   There was a problem with the ESX 2 update that caused malfunctions PCOIP

  http://KB.VMware.com/kb/1022830

  If you have found this device or any other useful post please consider the use of buttons useful/correct to award points

  Twitter: http://twitter.com/mittim12

• View4 with PcoIP agent shows only black screen

  View4 using customer and agent that I can connect to the virtual desktop via RDP with no problems

  Display protocol using PcoIP results in a black screen for a few seconds and view4 clients stops.

  on virtiual desktop I find the error message in c:\windows\temp\pcoip_server_2009_11_27_00000bfc.txt

  27/11/2009, 16:33:29 & gt; LVL:0 RC: 0 IMG_FRONTEND: call open screen

  27/11/2009, 16:33:29 & gt; LVL:0 RC: IMG_FRONTEND-500: cSW_HOST_FRONTEND::open_display - error attached to the SVGADevTap, error 4000: EscapeFailed

  27/11/2009, 16:33:29 & gt; LVL:0 RC: MGMT_IMG 0: cSW_HOST_IPC::enable_frontend failed. Retry...

  http://www.Google.de/search?hl=de & safe = off & client = firefox-a & rls = org.mozilla: of: official & hs = WGi & ei = cI4TS_8-xe75BtLWqbUB & his = X & oi = spell & resnum = 0 & ct = result & cd = 1 & ved = 0CBgQBSgA & q = Error + attaching + to + SVGA + Dev + Tap + error + 4000 %3 A + Escape + Failed & spell = 1

  view4 customer and agent are run on XPSP2 machines

  What version are you running to ESX? (Support is ESX 3.5 U3/U4, vSphere 4 U1)

  What was the order of installation?  (Must be VMware tools first, then view Agent. Allow reboot twice)

  Best regards

  Linjo

  If you find this information useful, please give points to "correct" or "useful".

• Connection to a VDI with PCoIP desktop shows a black screen and little disconnects

  I have an image of the mother and the pools built from this image. They work well. I created a new pool from this image with VDIs 10 gold. When I assigned people to this pool, they complained on black screen and when I looked at the papers I found some possible solutions to this problem.

  We are on view 5.3

  Operating system: WIN 7 32-bit.

  So far, I have these patches:

  (1) replace connect via GPO DNS

  (2) increases vram and no monitors

  Nothing has worked so far. Any help with this well really much appreciated. I have attached the log file. Ask if you need more info or newspapers on this subject.

  Kind regards

  Anoop.

  I found the problem. I tried to upgrade the agent from the view and then reinstalled 5.3. But the pilot svga not to downgrade to 8,15 and so the error. I uninstalled the tools and agent and reinstalled the VMware tools and the former agent of view in good order and he got the old svga driver (7.14) and now its work. Thank you to all who responded.

• Why show black screen for some of my users with a view to the horizon?

  Hello

  I installed horizon view 6.0. now, I just have a problem sometimes some of my users connect to their desktop with vmware view client horizon just see a black screen and cannot do everything even when I'm this office openconsole in vsphere client no show and a black screen for solve the problem I have to restart this desktop computer and its not ok how can I prevent black screen

  now I see that my status of vmware tools was obsolete is so important?

  What di I do?

  Best regards

  Babak

  As often occurs when the wrong VGA driver is installed.  This occurs when the view Agent is installed on the desktop, and then the VMware Tools is updated after the fact.  The result is the driver included with the Agent to view VGA is replaced with the VGA driver in VMware Tools.  You can see some advantages to the relocation of the Agent of the view, or update the VMware Tools and then install the Agent from the view.

• View horizon black screen

  Hello

  We have a working environment 6 view Horizon, and it works with view client and html. But today, I was at a customer, and when we tried my laptop, we where able to connect, but when I chose the VM, it goes to black screen and after 10-20 sec it disconnects. It must be something on the network of customers since it works from other places, and my laptop works also in other locations. I was able to use RDP, and HTML, so my question is then what do I the customer will have to check in their firewall? I thought that 'users' needs not what anyone special ports open on their side, thought it was by default ports that where free... but I'm not a guy to network... so

  Have confirmd with vmware support that this question lies in the customer network, problem with the old hardware when it comes to router / firewall... need to update firmware

• Black screen after installation of the Agent from the view.

  Hello

  I am facing a weird problem on my windows 8.1.

  I have install for use as a template for a pool automated view 5.1

  When I install the vmtools, after that I installed the agent of sight, I got a black screen.

  I tried several times and I got the same thing.

  I'm not able to convert into a model of deployment of workstations after.

  Can you please help me on this problem.

  Thank you in advance.

  I'm a little unclear - which command do you have installed? If you have installed VMware Tools after the Agent of the view, you need to uninstall and re-install the Agent of the view... It must ALWAYS be installed last, even if you're just updating tools.

  In addition, Windows 8.1 is not supported with view 5.1 IIRC

• VMWare Fusion 7 Windows 7 Black Screen

  VMWare Fusion 7 Pro. I have an existing, working VM of Windows 7 on my Macbook Pro 15 "Early 2011 (4xi7) running OS x 10.10 (Yosemite). I copied the VM to my Mini Mac 2012 (4xi7) running OS x 10.8. When you start the computer virtual on the Mini, I chose the option "moved" instead of "copied", as two virtual machines will never be upwards at the same time. While the virtual machine on the Macbook Pro still works fine, the VM copied on the Mac Mini boots to a black screen in the main window. However, the preview window indicates planned graphs and charts in this window it is started normally! I tried:

  1 again copy the VM

  2 turn off the acceleration option and the retina of 3D graphics

  3 reinstall the VMWare Tools (since I see still graphs in preview window, this was difficult but not impossible)

  4. turn the simple core CPU and remove image from DVD player

  Nothing has worked so far. Any ideas?

  Well, I found the problem: the card drivers USB DisplayLink. It's one of these USB devices that allows you to attach a view to it. The version of the drivers I had installed caused this problem. Not sure if the new drivers solve this problem, because I just uninstall them. More info here: [solved] black screen at startup of Windows 7 VMWare Fusion Bootcamp VM when you use displaylink USB drivers | Sean Cull

• Black screen PCoIP

  I know that this issue was raised a lot and many solutions have been provided. But non of them helped me. Here's my network diagram:

  

  1. in the case with direct VPN static to the remote site, everything works fine. I can connect to the Thin Client (10.20.20.3) to View Server (10.10.10.2) and virtual (10.10.10.3) using RDP and PCoIP computer access.

  2. in the case when there is another router between the two, I can connect to the server from view but when I access VM via PCoIP, I see a black screen and connection breaks a few seconds later. RDP works very well.

  I followed solutions concerning the order of tools and agent installation. All ports between 10.40.40.3 and 10.10.10.2 are open.

  Any suggestions on how to solve the problem?

  Because RDP works it seems you have a problem with UDP (PCOIP) traffic. You say that all ports are open. They are open for TCP and UPD? Your router has some other parameter which allows to take the UPD packets? Can you read the router logs?