When I connect creative disconnects me, it state that I've been disconnected?

Creative cloud icon is grey on my desk. When I log in, it disconnects me. I run a Mac Yosemite 10.10.5, what could be the solution?

Are getting you error message as "you have been disconnected"?

If so, follow the procedure below and check:

Steps to follow:

Quit Adobe Creative Cloud app.

OR

(1) right-click on the icon in the Finder, then select 'Go - To' folder.
(2) you will get a text box, type in the following command and then press the 'return '. (" Do not miss ~ symbol" "')

~/Library

It will open the folder of the user's library.

(3) then navigate to Application Support > Adobe > OOBE. Open the OOBE folder and Opm.db bin file.

Once you had trashed Opm.db file, relaunch the application Adobe Creative Cloud and try to connect again.

Reference:

Adobe Creative Cloud connection errors

Tags: Adobe

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