When the new cartridges I get testpage first when I give a print command

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• DeskJet 2132: Do not print with the new cartridge

  I bought this printer only about a month. I've exhausted the original black ink cartridge, so I bought a new one (genuine HP 63XL).

  I installed the new cartridge and the alignment page is printed, but only the parts of printing color, no black. I tried to print a test page, once again, not black. The ink level software shows that the new cartridge is full.

  I tried to put back the cartridge several times and made sure the protective film is removed completelu.

  I tried to remove the new cartridge to print mode single cartridge. The test page comes out fine; but, when I try to print a document in this way, the printer WILL NOT PRINT AT ALL. There is a little red light next to the black point near the power button.

  HI @saking88,

  Welcome to the Forums of HP Support!

  I see that you are unable to print black on your printer HP Deskjet 2132. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  It seems that there is a problem with the cartridge of the printer or print. This document should help you determine the cause. Please, try the steps in the guide below, to see if we can get the impression in black again for you.

  HP DeskJet printers 2130 - color or black ink print do not.

  This document is for HP DeskJet 2130, 2132, 2134, printers all-in-one Deskjet Ink Advantage 2135 2136 and 2138.

• the HP Color Laserjet 3800: HP 3800 will not recognize the new cartridge cyan

  I tried to put back several times, turn off print and on. No luck. I just ordered these toner cartridges and they arrived today. I'm a graphics on a tight schedule. Help!

  Well, the new cartridge arrived and I got the same message. I called the IT company I have dealt with 15 and told him about the problem. They sent a technician who inspected the receptacle for the cyan cartridge and with a flashlight and his right hand, explores every inch of the cavity. He drew his hand with a piece of black plastic no more than a quarter of an inch long. It's on the right side of the floor of the cavity, completely backward. When he reinserted the cyan cartridge and turned on the printer, MESSAGES of ERROR NO MORE! I am so relieved and so embarrassed at the same time where I couldn't find this little piece of plastic myself.

  Thanks again for trying to diagnose the problem.  You have been great!

• With the new cartridge is already installed, I can't retrieve the set to the top of page to complete the installation.

  Hello, I have Norton antivirus and apparently everything is installed correctly but when I click the icon on the desktop after a very short time, the message appears.  I have an Acer Aspire V3 windows 8.1 - 64 bit

  I am trying to solve this problem since last week.  No change at all.  (I uninstalled all the components of the front range of HP printers)  The printer I have is HP C6250 all-in-one.

  I followed all the steps in the HP website and a couple of nights, it seemed that everything was working, when I prayed me to turn on the printer, one of the color ink cartridges more than ink and I could not finish the job.  With the new cartridge is already installed, I can't retrieve the set to the top of page to complete the installation.

  I thank very you much.

  Unless you have installed the full software from HP support features, none of the options on the cartridges of ink or HP Diagnostics will work

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&LC=en&product=3308554

  And if you bought "compatible" ink cartridges and not genuine HP that you receive msgs error cartridge like the habit of these cartridges compatible function with the HP software

• Bad print quality with the new cartridge

  I replaced the cartridge on my HP Photosmart c4680 printer a few weeks ago and the print quality looks as if it is low on ink. I followed the instructions on alignment after installation and made sure that I installed the new cartridge. There is no prompt that the ink is low. The other weird thing is sometimes the printer does not start when I turn it on. The screen reads HP and he begins to beep every 10-15 seconds or more. This problem occurs intermittently, but began after the installation of the new cartridge. Would appreciate any help to solve these problems.

  (1) pull the cartridge out and reinsert it, if there is a latch to ensure she fully locking up.

  (2) your HP software for the printer should include several utilities, one such utility is to print a page of 'Test '. Run that usually it will clean the print head.

  http://WWW8.HP.com/h20621/video-gallery/us/en/customer-care/printers-and-all-in-ones/print-a-diagnostic-page/1245169387001/printing-a-test-page---HP-Photosmart-c4795-all-in-one-printer/video/

  Now try printing one of your documents.

  J W Stuart: http://www.pagestart.com

• HP 5510 will be not printed black before and after you installed the new cartridge. the specified controls did.

  Photosmart HP 5510 will be not printed black before and after you installed the new cartridge.  The specified controls did.

  Yes, I was referring to manually clean the print head. I see that the 5510 lacks the possibility of leaving the print head manually.
  
  You can click on the menu of your SETUP program on your screen and go to TOOLS and clean the print head from there.
  
  If this does not resolve your problem, you may need to replace the print head.
  Contact HP Total Care (1800-474-6836), and if your unit is under warranty, its free.
  
  Let me know if this can help, thank you.

• HP 5530 Envy: How to clean a leak before installing the new cartridge

  I haven't used my cartridge color for a long time, and now I see that the contacts are a little disordered (a few leaks). How can I clean before installing the new cartridge? Q-Tip and alcohol?

  Hi @PMarlene

  Just a non fluffy and distilled (or bottled) water works better...

  http://support.HP.com/us-en/product/HP-envy-5530-e-all-in-one-printer-series/5304881/document/c03743431/

  

• 4610 Deskjet series: deskjet 4610 series does not print black despite the new cartridge

  Nice day

  I knew that my printer ink level was low. I printed a paper of 10 pages black and white last night and the ink quality was very good. When I printed an extra page, there is no ink on the page. I replaced the ink cartridge today. There is still no black ink printing. The test page is only released in color. Print dark colors. The cartridge is a genuine HP cartridge. The printer is only 2 and a few years.

  Your comments and help would be greatly appreciated.

  Thank you

  Follow the info here.

  http://support.HP.com/us-en/product/HP-OfficeJet-4610-all-in-one-printer-series/5101228/model/5101230/document/c03944809/

  Let us know.

• Uneven printing with the new cartridge

  I have a Color LaserJet 2605dn printer and have just replaced the magenta cartridge - previous leaked toner in the printer.

  The new cartridge does not print evenly.  It is the color at the center of the page, gradually fading to almost nothing on both sides.  I printed several pages and gave the cartridge a series or shake well, nothing helps.  The other cartridges are more than half full and print perfectly.

  This suggests a problem with the new cartridge?  Or is there anything else I can try?

  Thank you.

  See attachment.  Not for the faint at heart.

• New camera.  LR. Don't let me import the photos in the new camera.   Get the following message: some import operations have not been executed.  The files are not recognized by the raw format support in Lightroom...  Application of point 4.4 of Lightroom. 

  L.R., I cannot import the photo of the new camera.   Get the following message: "some files are not recognized by the raw format support in Lightroom."  Click below to view a version update of Lightroom.   Done this and updated Lightroom 4.4.   Still cannot import - get the same message.

  Devices supported by Adobe Camera Raw

  The D610 requires LR version 5.3 or newer.

  If you don't want to upgrade, you can download the current DNG Converter and convert the NEF files to DNG before importing the DNG files.

• Uninstalled Potoshop Elements 7 on my old PC. Tried to install on the new PC, you get only "the code you entered is invalid." How can I install on my new PC, it's bought and paid for and if I look at my account, it is there. Could not find any e-mailadres

  Uninstalled Potoshop Elements 7 on my old PC. Tried to install on the new PC, you get only "the code you entered is invalid." How can I install on my new PC, it's bought and paid for and if I look at my account, it is there. Cannot find any e-mailadress support. What should I do?

  Error "serial number is not valid for this product". Creative Suite

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-valid-product.html

  Find the serial number of your Adobe product quickly

• Photosmart 6520 print not in black after I installed the new cartridge.

  I just replaced the black cartridge in a Photosmart 6520, and it will not print in black. Color cartridges print very well.

  Appreciate any help.

  Thank you

  Summer2

  Thanks to YouTube, I have set the printer. The screen under the black cartridge has been blocked. He just needs cleaning.

• When I give a print, only blank page comes my printer is HP Laser Jet P1102

  When I give a print, only blank page comes my printer is HP Laser Jet P1102

  Hi aremps,

  1 did you changes to the computer before the show?
  2. what operating system you have installed in the computer?

  This problem can occur because the print settings cartridge. Check your ink cartridges to see if you are out of ink. Refer to the printer manual for settings and troubleshooting.

  Please select the operating system and follow the instructions to solve the problem:
  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c01892627&cc=us&DLC=en&LC=en

  Please report if you are still having the problem. I will be happy to provide you with additional options.

• With the new update, half of my first sites disappeared when I opened a new tab, I can get them back?

  I tried to add new columns in the subject: config because the response to a similar request was suggested, but it does not solve my problem. I have sites for school pinned for easy access, so I prefer to Saute while having only not to sacrifice other sites.

  Hi, you can change the number of tiles on the Page of the new tab to zoom in or out (Ctrl and + key, or Ctrl and - key).

  You can also keep the same zoom setting when a new tab is clicked: Type Subject: config in the address bar, press ENTER, accept the warning, scroll to browser.newtab.preload and double-click on it to change the 'value' of true to False.

  As an alternative, you might like to try the add-on new tab tools.

  If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

• Printers HP 7520: Error Message "missing or damaged cartridge" displays when you install the new cartridge.

  When you install a new ink cartridge, we received an error message "missing or damaged cartridge. This was a new cartridge and seemed to be completely inserted in the carrier. There was no visible skin damage to the cartridge. Is there something that we are missing?

  Hi BobbyBaby,

  I'm sorry, you get an error message with your cartridge.  Sometimes there is a problem with the electrical connections and this can be fixed by rubbing and replace the cartridge.

  Here is a document to check that you are not missing anything.

  I hope that this clears the error message for you.

  Jean