Why doesn't my creative cloud office?

I just bought CC and I went to download Photoshop and then it says about the desktop application in which whenever I try to download it, this message appears:

help.png

Gives me no indication of the error, and I honestly have no idea what to do about this!

Hi Daniellewalka24,

Please rename the OOBE folder from the following location

location in the window C:\Program Files (x 86) \Common Files\Adobe

After you rename the folder OOBE please uninstall creative cloud Adobe tool cleaning and re-installed the product of www.creative.adobe.com/apps

PS: Please uninstall creative connection cloud if you see in the cleaning tool. http://www.Adobe.com/support/contact/cscleanertool.html

As the discusson above also mentions the renamimg, please disable the firewall of the system & network & then try again.

You can also check this link for most entries: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html

Wrap the error persists, then the best next step would be to review your Setup logs to determine the exact point of failure.

Please see the problems with the Setup logs. CS5.5, CS5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for more information on how to locate and interpret the

Setup logs files.

Please feel free to log private Inbox.

Concerning

Baudier

Tags: Adobe

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