Why doesn't my creative cloud office?
I just bought CC and I went to download Photoshop and then it says about the desktop application in which whenever I try to download it, this message appears:
Gives me no indication of the error, and I honestly have no idea what to do about this!
Hi Daniellewalka24,
Please rename the OOBE folder from the following location
location in the window C:\Program Files (x 86) \Common Files\Adobe
After you rename the folder OOBE please uninstall creative cloud Adobe tool cleaning and re-installed the product of www.creative.adobe.com/apps
PS: Please uninstall creative connection cloud if you see in the cleaning tool. http://www.Adobe.com/support/contact/cscleanertool.html
As the discusson above also mentions the renamimg, please disable the firewall of the system & network & then try again.
You can also check this link for most entries: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
Wrap the error persists, then the best next step would be to review your Setup logs to determine the exact point of failure.
Please see the problems with the Setup logs. CS5.5, CS5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for more information on how to locate and interpret the
Setup logs files.
Please feel free to log private Inbox.
Concerning
Baudier
Tags: Adobe
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Cloud creative library and remove 5 open application).
(6) open utility library of the application itself and delete Adobe application manager and creative cloud
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(1) close adobe all processes in the Task Manager (Core sync services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)
2) navigate to the following locations and assign all permissions to the adobe folders to the current user. (Right click on adobe folder select properties then click on the Security tab, click on edit and select current user, that you are connected to, select full control, click on apply and then ok)
C: / / program data (to view hidden files to see this folder)
C: / / program files 86 x files / common
C: / / program files x 86.
C: / / program files common files
C: //program files.
Go to c:/programdata/Adobe and oobe and rename it oobe.old
Go to c: / / programfiles86x/common files/adobe/and rename the oobe oobe.old and aamupdator to ammupdator.old
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Go to Control Panel/Add or remove programs and uninstall cloud creative app
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This is an open forum, not Adobe support... below to connect with Adobe personnel to help
While the forums are open 24/7 you can't contact Adobe support at any time
Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
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Hello!
I already read a lot of discussion on the topic and follow certain steps, such as the use of the CC and reainstaling creative cloud office cleaning tool. To reinstall (I had the problem with error 201), I followed these instructions: Uma Solução para o erro 201 na instalacao Creative Cloud Desktop .
Now, my application is blocked on this screen:
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Hi Dave!
I have Adobe remote assistance and the problem is solved.
These are the steps we took:
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