Why my laptop refuses to boot with keyboard/mouse wireless attached?

HP Pavilion Notebook dv9830us. A few years ago, this laptop got pushed around when configuring updates. In the end, had to use to get it running and it was never completely right since. I noticed one thing, it is that I now have a start button extra stacked on top on the original. Is this because I did a cover?

Hi Brenda9995,

It is possible that during the recovery of something glitched, that may have caused that. Just make a recovery but wouldn't. It's probably more in a relationship when the laptop has been disturbed.

As it appears you have the problem you mentioned, and possibly others, you can try to contact support to see if they can help you with this.

Technical support of HP, 1-800-474-6836 in North America. For all other regions click here.

Thanks for posting on the HP Forums.

Tags: Notebooks

Similar Questions

  • Could someone tell me that I have a laptop that is compatible with the adapter wireless Athreos in it and it catches an unsecured, network shown as next (automatic) for the SSID (network name). Please tell me how to connect...

    Could someone tell me that I have a laptop that is compatible with the adapter wireless Athreos in it and it catches an unsecured, network shown as next (automatic) for the SSID (network name). I tried parameter as point of access, AD-hoc, Connect automatticaly etc but will not connect... Please tell me how to connect...

    Hi Sumit and thanks for posting.

    Your Athreos has never connected? If it has connected then it not only connects it to insecure networks? Also after can trying to connect you do the following?

    Start, run, CMD, OK to open a command prompt:

    Type the following command:

    IPCONFIG/ALL

    [Note that there is no space between the oblique and ALL bar].

    Right click in the command window and choose Select all, and then press ENTER.
    Paste the results in a message here.

    I hope this helps. After the back if you have any questions.

    Shawn - Support Engineer - MCP, MCDST
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think

  • HP laptop: recovery disk boots, but no mouse cursor to select the options.

    I started the HP recovery cd and it gets to the menu asking what to do - there is no cursor mouse so I can't use it.  Arrows, page up/down, alt + tab, etc. do nothing.

    F1 brings up 'any aid found' so that the keyboard works.

    I was able to use a paragon boot cd (linux) & mouse/keyboard worked fine, but of course, I can not restore the system with it.

    FWIW: the laptop crashed and lost network connectivity, so I used system restore to go back (on the 2nd try) - 36hours after waiting until the end; I turned off & of course, it wouldn't start with various errors depending on if ordinary start-up or secure boot... If I want to use a system restore to reset some system files in order to start up and down my files.

    Find the USB Wired mouse, plug in and try it.

  • WANT TS 23-k300xt RE: USB receiver preinstalled for keyboard/mouse wireless

    The new all-in-one arrived yesterday.  In the excitement, I did not notice something VERY important.  The USB receiver for the keyboard and the mouse was not in sight.  My intention was to use my old MS7000 ergonomic wireless devices, as I have arthritis very bad in my hands and the ergonomic keyboard is extremely useful.  YES, I'm a QWERTY typing with both hands!

    Even if I can't use the MS7000, I need the keyboard and I use the MS ones since their introduction.  I'd rather stick to what I know.

    After an hour conversation with HP customer service this AM, I'm totally frustrated.  Basically, I was told that USB cannot be turned off, and I'm stuck with the keyboard and mouse HP.   It is the MATERIAL.  Why can't it be disabled or deleted? (If it was broken?) WHY do I have it preinstalled?  Horrible design!

    I hope that I was just uninformed!  Help, please.

    You have been misinformed if your laptop was delvered with a wireless HP Clavier\souris combo.

    There is a usb wifi dongle receiver in the bottom of the display if your office is deilvered with a mouse\keyboard usb combo. You can remove it to disable. You can also use the control panel to turn off the device to use.

    See the video at the following ADDRESS. Click usb dongle to view the procedure to remove the dongle.

    http://h20574.www2.HP.com/results.htm?SID=7161714&MEID=12B63162-517B-490E-8897-FA6BBE09472E

    You can buy a wireless Microsoft or Logitech ergonomic keyboard to replace the one provided with your AIO desktop computer.

    https://www.Google.nl/search?q=Microsoft+Wireless+ergonomic+keyboard+and+mouse&OQ=Microsoft+Wireless+ergonomic+keyboard+&AQS=chrome.2.69i57j0l5.14320j0j4&SourceID=chrome&es_sm=0&IE=UTF-8

    It will ship with a usb or bluetooth dongle.

  • How device repair MS erratic movements of keyboard/mouse wireless 6000 v3.0?

    How to fix the erratic movements of MS 6000 v3.0 wireless keyboard/mouse device?

    Mouse and keyboard stops responding at any time then begin to respond to every 2-5 seconds.  Very frustrating.  Is Microsoft doing something that works correctly?

    Hello

    ·         What operating system do you use?

    ·         There recent changes on your computer before the show?

    Try the following methods and check if it helps.

    Method 1:

    Follow the steps in troubleshooting this article and check if that helps.

    Troubleshoot the incidents of the response to the mouse or wireless keyboard

    http://support.Microsoft.com/kb/838398

    Method 2:

    Also, follow the steps in the article, and check if that helps.

    The pointer may behave erratically when you try to switch between two computers that are connected to a single Microsoft pointing device

    http://support.Microsoft.com/kb/239679

  • HP laptop - 15-ay007nf: problem with keyboard

    Hi, I'm warning you my English is not so good.

    Here's my problem: I want to play some videos games on my laptop, so I search the Internet a way first to update my drivers and I got the correct driver for the R5 M430 (related is written on the amd software).

    EDIT: I just made a SHIFT and pilots goes back to R5M330...

    After that I tried to play my games and I see that my PC has low fps so I found a way to activate my software amd graphics card.

    I have to look very far to find how I can run my games in hight witch average performance mod (i think and I see on the forums) the laptop to run my video card when I start the game (witch is not the case when I'm on the desktop).

    I discovered that, without the graphics card and eco mod (only the operation of the CPU) my games have the best fps and is not unloaded. I do all these things or does the CPU better than the graphics card?

    i56200U (intel HD 520) vs R5M430

    EDIT 2: I just disable the Intel HD graphics card and recharge it the sreen CPU was at 90 - 99% of use for my graphics card does not work. Ialso check the % of use with the Witch of GPU - Z is 0% all the time for the Radeon CG.

    EDIT I just put my game in hight performance mod and I check with GPU - Z, the graphics card is working but my game is very slow... it means that my CPU is better than my GPU? totally illogical thx hp we sell dreams.

    Oh and I almost forgot, if I was testing the GPU and my laptop stops just for no reason. Perhaps dangerous for the PC so the graphics card is a big problem...

    I have another small problem... when I do the combination of keyboards up + space + left (upwards and to the left are arrows) the left key did not work (which in all of my games). Is it possible to fix it?

    Thank you very much for your answers!

    @Xtray

    Thanks for the reply.

    I was too focused on solving the problems of video card as I am a player too and I know how it feels.

    On the keyboard, I suggest you check if the left key works on the pad Word, Notepad or in the command prompt and if yes, then you should check the settings on all of your games to see if it is enabled, however, if this does not work on any of them, it is a hardware failure and requires a replacement keyboard.

    Also, I advise to use the game with Visual low settings under display settings of the game as it should work as well.

    Let me know how it goes.

    Kind regards

  • My Satellite laptop refuses to boot

    Hello

    My laptop won't start, it won't let me even get into Safe Mode by pressing F8, I have to hold the power on button, but when I let go of the power light lights up for about a second, but then disappears.

    This happened after doing a restore of the system at startup, but then it didn't start after that.
    Any help?

    Your the thread topic confuses me.
    You have problems to start the laptop or with load operating system?

    Enter the BIOS, the default value and try again. If the same thing happens again I assume that you must reinstall OS.

    When you start with F8, you will enter advanced startup options. Figure option fix my computer in the list? If so use the menu options for system recovery. If you'll be able to do this test with repair start up or restoring the system again. Last option is the installation of the OS.

    You have created recovery disks?

  • Why Toshiba laptops are not supplied with the common Vista installation CD

    Our House now has two laptops from Toshiba x, which were provided with MS Vista Home Premium pre-installed.

    The nature of the medium of recovery provided with these machines is such that (a), we do not have enough flexibility to the volume/partition sizes, locations of program etc. and more specifically.

    It makes it necessary for the majority of the supplied software (Norton Security etc.) should be installed by default in the case of a system failure. (And immediately uninstalled after recovery! A useless waste of time).

    In view of the fact that a proportion of the price paid for each laptop must have included a cost for the Vista operating system, do anyone know if it is possible to get a recovery disk of master which consists ONLY of the operating system, and allows us the flexibility of configuration that was available when the OS was purchased as a separate product.

    In addition, please let me know if it is possible to buy Toshiba laptops as a machine to RAW, IE no BONES no provided, and I'll then buy my own and cut out the garbage that are provided on the pre-installed medium.

    Hello

    If you need a DVD of Vista as the original DVD of Microsoft Vista you will need to buy!

    Toshiba and other computer manufacturers create a clean recovery disk which includes the Windows operating system, the drivers, tools and utilities to simplify the laptop restore.

    Using the recovery disk, you can restore the laptop to the factory setting within 10 minutes.

    In addition, this Vista OS is supplied under OEM license and can be used with this laptop

    Concerning

  • Why my laptop (hp Pavilion dv5) with windows Vista service 2 becomes hot little after I start it?

    My laptop HP Povilion dv5 (Notebook) get hot after awhile I connect and sceer becomes black breast t0 10 to 20 minutes. I want to know the reason and the solution.

    Hello

    overheating can cause sudden stops of your machine.

    with a laptop computer, make sure that the vents are regularly cleaned of dust, etc.

    Also make sure that the laptop is in a well ventilated area, not used on the bedspreads, blankets, etc.

    If above does not solve you may need to provide computer technology to clean inside and make sure that the fan/s work properly

  • Photoshop CS3 refuses to comply with keyboard shortcut changes

    Hi all at Adobe forums.

    I'll have the wierdes thing. Photoshop CS3 dose do not want more with custom keyboard shortucts. I changed CUP F2 layer (Group) properties. And it dosent matter what I try, it will not work as it did before. To clarify, before, when I press F2 I get a dialog box to edit the properties of the layer (Group), basically rename box.


    I have reset all Photoshop, reset all settings, restored everything back to deafult but nothing.

    To help with this?

    More likely than an action in the Panel which has the F2 keyboard shortcut are assigned

  • 15 r007TX 15 HP laptop: HP laptop screen stays black with the mouse cursor flashing

    Hello

    Here I am facing probhlem. my laptop is started but screen stays black and a slider is binking on that...

    I just perform a clean boot and once I restarted my laptop and then I faced this problem...

    Please help me...

    I have laptop HP 15 15-r007TX with windows8.1 64 bit having 4 GB RAM with i5 4 genration processor with dedicated 2 GB and 1 TB of hard disk graphics card...

    Please help me...

    Thankss...

    Hi @Shawnfrost,

    Welcome to the HP Forums!

    This is a great place to find answers and information!

    You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums Learn how Post and more

    I understand that when you start your laptop, you get a blank screen with a blinking cursor.

    Here is a link to help overcome this problem.

    Computers laptops HP - computer won't start (Windows 8)

    It can also help.   Laptops HP - computer will not start and the lights blink or the computer will beep.

    If you enjoy my guarantor please click on button below congratulations to say thank you.

    If it solves your problem, please click the solution in order to allow other people to find this information.

    Best of luck and have a great weekend!

  • Problem with keyboard/mouse/restore R100

    The password, typing in the addresses of web etc I get the input characters without touching the keyboard. On the web pages the scroll bar, irregularly jumps up and down.

    Restore did not work so I tried a complete restoration that failed repeatedly until he finally managed to finish. Each failure the following text is displayed:

    !!!!!! Error!
    Extraction failed

    All the flaws still exist and at startup I get profile change message when I changed nothing. Also had problems trying to put on the March and nothing happens.

    The laptop is blank and has no damage whatsoever. It has only been used a handful of times and is like new. The keyboard is displayed against any defect.

    Any ideas? Thank you very much.

    Hello

    Usually, after the recovery procedure, the device's own preinstalled and there should not be any problem. If you find that there are some problems immediately after the recovery procedure, it can really be a sign of a malfunction of the equipment.

  • Laptop screen stays black with the mouse cursor only after that comes the HP and Windows logo

    Hi all

    No, my laptop model is HP Pavilion dv6 1337tx. My OS is Windows 7 Home Premium 32 bit. So, today, I shut my laptop down by force by pressing the power button because it did not at this time. Then the next time I turned it the wrong problem started. Whenever I'm on the HP logo sometimes and then the Windows logo comes also. But then the screen stays black and the mouse cursor appears. So, what can be the cause of this problem? I also tried to open with 'safe mode' and 'safe mode with command prompt', but they did not help either.

    Note - I tried the method of discharge after taking off the battery and holding down the power button. He could not help. All LEDS are working properly. I have no extra monitor, so I can't check the display elsewhere. Also, I ran the memory test which shows that everything is fine. Please suggest what I can do now as I can not enter the laptop now. What can be the reason?

    Black screen with blinking cursor:

  • Problems with keyboard & mouse Windows 7 installation

    When you try to install Windows 7 I go as far as the screen where you choose the language, but discover that my mouse and keyboard are not and can not go any further.  What could be the problem?

    In fact, I solved the problem by using a PS/2 mouse.

  • HP ENVY 27-p050na All-In-Onw: USB receiver preinstalled for keyboard/mouse wireless

    The new all-in-one happened a few days ago.

    I noticed something VERY important. The USB receiver for the keyboard and the mouse was not in view, I think that this has been pre-integrated into the all-in-one PC.

    My intention was to use my old devices wirelessly with my new PC, but I would use the new HP wireless keyboard and mouse included with the HP ENVY 27-p050na with my laptop.

    If it is not transferable, it would be a horrible design!

    Help, please.

    @fusain, welcome to the forum.

    The dongle is not integrated, but pre-installed.  Here is a picture that will help you to find:

    Once you find it, you can actually remove and install in one of the free USB ports outside the computer.

    Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

Maybe you are looking for