Why my student teacher subscription is still pending after two weeks of purchace?

I ordered the license teachers in 29. in may, but it seems that I'm unable to download and use applications because my order is still pending.

My information page shows that my emails have to be confirmed and orders-as it shows that the payment has been charged to my credit card. But I don't know if the problem is that before I ordered the student teacher license I got the free trial version. Free trial was different email, that I changed it a few days ago (the Adobe ID is the same in any case, did not have a new). I thought that maybe it would make a little more rapid treatment to change the email into one that is connected to my school for the command. You email the school asked when I bought the license online. But I do not know I received email confirmation right now, but I confirm at least a few days there must be.

Talk, I also tried download creative cloud desktop application and after the other applications, I would have preferred, but apps said that the trial has ended and I need to put a serial number of license apps. And I read that you don't need to use the serial key when having allowed to student teacher, or did I miss something?

So now I don't know why order is still pending, but the former trial, change of email, late confirmation email, serial masking keys or something else. I really need to be able to use the applications as soon as possible so hPEL is very much appreciated!

To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
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Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

Tags: Adobe

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