Windows XP SP3 upgrade freezes at widows logo screen during installation

Windows XP home SP3 update installation hangs at logo screen of widows at the end of the installation process. I then have to restart the computer Windows XP load how fortunately but it then immediately starts trying to configure documentviewer and is unabe to find the installation files. At this point IE also will not work reports an error "the requested lookup key was not found in any active context"

Now, I'm sure that the last problems are caused as a result of the installation of Windows XP SP3 update does not complete. I tried to do a manual update via Windows update, but after 105 update files that still has not solved the problems. I tried a system restore, but this also was not a success.  Can someone please help with advice as to how I might remedy the situation?

OK, after more research I found that documentviewer.msi was the issue that prevents installation ended. The file is part of HP Imaging software, so I uninstalled the HP software & the upgrade was able to complete resolution of the problem with IE in the process.

Tags: Windows

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