Wipe Handheld Smartphones blackBerry

Similar Questions

• Wipe the Smartphone blackBerry bold 9900

  Hello:

  I would get my unlocked Bold 9900, then give it to my son, so he can plug a cheap place.  Is there some kind of a security wipe I have to do for it first?

  Thank you!

  Option > Security > Security Wipe

• Effects of blackBerry Smartphones of the option "Wipe Handheld"

  I am a new user with a Curve 8330 refurbished.  I need wipe contacts of the former owner, addresses, photos, etc. of the device.  I find the option "Wipe Handheld" under Security--> General Settings Options.  My question is whether this action only deletes the data entered by the user or will also remove all complete applications that have been installed by my company.  any thoughts?

  The option to wipe Handheld only deletes user data, not applications. Is that if you select the option to include the 3rd party applications.

• Wipe data security blackBerry Smartphones - how to restore the mail application?

  Feature: BB Torch 9800.

  Provider: t-mobile.

  I had problems with my gmail set up.  I could not send / receive.  Message "blocked service."

  I did a Wipe of security under option.  Now, my Mail app icon is gone.

  If I go into setup - mail accounts, I see the Internet mail option.  It asks me to enter the account of the company, I do not agree.

  1. how to restore the Mail app?

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  Thanks for your help!

  Hello and welcome to the community!

  email_dc wrote:

  1. how to restore the Mail app?

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot-~ 5 minutes...
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  email_dc wrote:

  1.

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  There are several methods (which, BTW, no I believe to be useful to your situation):

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
  • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe
  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  • KB29847 How to charge a BlackBerry smartphone without using the BlackBerry Desktop Software

  email_dc wrote:

  1.

  2.

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  N ° of BB devices lack a complete email client on them. Instead, they depend on the BIS service to provide messaging functionality. BIS is active when you have also listed Internet/personal email where you currently see only Enterprise. All services of BIS, are sent to the device via data carrier network... contact them are therefore the right approach to discover why their network is no longer to deliver to you the services that you pay for.

  Good luck and let us know!

• BlackBerry Smartphones Blackberry wipe to factory default

  I bought a blackberry 8830 to someone and I can't reset the password.  In my view, it was once part of a company and still has these settings.  I went to "Settings Security and carried out a"wipe Handheld", but he always"requires"a password.

  Can someone tell me how to do a "Factory Reset"?

  Although your initial configuration set when you perform this security wipe, your problem is there is a policy on the blackberry you need to have removed.

  Try this

  http://www.BlackBerryFAQ.com/index.php/Remove_IT_Policy

• BlackBerry Smartphones Blackberry to take apart and put back together.

  No, I don't mean remove the physical device.

  My company (finally) made me a Blackberry (Bold 9650) so I could learn to do things like it backup, restore and so immediately and (better) to provide technical support for others.

  So, I would like to know:

  1. how to back up my Blackberry?

  I have e-mails, contacts and appointments calendar and your Internet favorites.

  Would I need (as I believe...) to connect the device to a computer via a USB cable and somehow save these items on the computer?

  Is it a synchronization for this software?

  2 restoration

  I guess I want to reverse the process above.

  3 secure wipe

  Some time ago, in another section, I was told that it would probably be necessary, if a Blackberry into a movement of one BES/BPS server to another, to wipe the device and then turn it back on.

  Wipe the unit would, I guess, delete the personal data, hence the master back to the top and restore operations.

  What a wipe erases exactly (and what don't we not delete)?

  4. What is (re) activation after a wipe?

  Wiping the Blackberry does include eliminating the activation information (I guess for that), it seems that I have to reactivate with my ISP (Verizon, in my case), correct?

  Now, I won't do this 3 times a week, every week, but can I reactivate my Blackberry as I want? I just call Verizon like I did at the beginning?

  Hello

  Yes, the subject line is a little off the mark! I'm afraid that some people may not even venture into your thread accordingly. However...

  mwerner wrote:

  1. how to back up my Blackberry?

  2 restoration

  • KB23680 How to back up and restore data from smartphone BlackBerry using BlackBerry Desktop Software6.0
  • http://us.BlackBerry.com/apps-software/desktop/
  • KB12268 Supported by BlackBerry Desktop Software for synchronization applications
  • KB17022 How to set up BlackBerry Desktop Manager synchronization settings

  mwerner wrote:

  3 secure wipe

  Some time ago, in another section, I was told that it would probably be necessary, if a Blackberry into a movement of one BES/BPS server to another, to wipe the device and then turn it back on.

  Wipe the unit would, I guess, delete the personal data, hence the master back to the top and restore operations.

  What a wipe erases exactly (and what don't we not delete)?

  Hmmm... I'm not sure on the migration of one BES to the other, but I know that a WIPE has no effect on the it policy. I don't know if the migration to an another BES replaces the policy of IT or not. Nevertheless:

  • KB14058 How to delete all data and applications from BlackBerry smartphone using wipe Handheld
  • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/remove-it-policy-from-personal-PHO...

  mwerner wrote:

  4. What is (re) activation after a wipe?

  Wiping the Blackberry does include eliminating the activation information (I guess for that), it seems that I have to reactivate with my ISP (Verizon, in my case), correct?

  Now, I won't do this 3 times a week, every week, but can I reactivate my Blackberry as I want? I just call Verizon like I did at the beginning?

  Reactivation as with the carrier. For the Association, is a lack of prejudice no-fault to reactivate with them. Simply dial * 228 and select Option 1 (then again and select Option 2). You don't really have to call and talk to them because your BB is fully registered on their network the first time you activate... on CDMA networks, there is much more "hardcoded" into the network (where the greatest difficulty taking CDMA devices and use them on another CDMA network).

  I hope this helps!

• BlackBerry Smartphones Blackberry Curve 9310

  I started the download of MP3 music on my Blackberry Curve 9310, OS 7.1.

  It has been loading for 2 days and my phone will not work.

  I did and A:LTt RST, but it did not work.

  I pulled the battery several times and plugged the charger, but that did not help either.

  My phone is still stuck on loading.

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• BlackBerry Smartphones BlackBerry 9790 keeps restarting

  Please I a BlackBerry 9790 I just got as used just not up to months past but it maintains itself frequently reboot at a time I thought it was rhe battery I bought a new but it keeps doing the same thing. Please kindly help me thanks

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• Smartphones blackBerry BIS on BB9900

  Hello team,

  I bought a unlocked BB9900. I use this in the O2 Germany. I am facing the following problems:

  1. cannot use services such as EMail (BIS) and BBM BB

  Note: My number has BB active services.

  2. the o2.blackberry.de I m not able to create a new account. Device not regristered to the service provider.

  I am able to make calls, send text, browse the web. The device essentially works as a normal phone less characteristic of BB.

  I tried:
  1 wipe handheld memory
  2. reset to factory settings

  3. how to get the new host Routing Table

  4. called service provider, they could not help.

  But the above did not result in any success so far.

  oldi1106 wrote:

  4. called service provider, they could not help.

  They can help, the O2?

  Ask them to confirm that your BIS account is provisioned on your SIM card please send service directories to their end.

• BlackBerry Smartphones blackBerry 9800 - scroll

  I'm unable to scroll before the initial screen in applications like facebook etc etc.

  Hello!

  Each time a random strange behavior or slowness comes, the first thing to try is a proper reboot:

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.

  See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If this isn't the case, then I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  Good luck and let us know!

• Smartphones blackBerry with Blackberry ID problems

  I deleted my Blackberry ID by clicking on the link provided in the confirmation email that I received when I first created it. Now when I want to check my account or put in another SIM, he still asks me to connect, but I don't know my password longer (am now at 6 out of 10 attempts). At the same time, when I click on the option 'forgot password' it tells me to make sure that my BlackBerry ID enabled one I typed the right e-mail address? !!!

  How I can ged rid of it all? I don't need a Blackberry ID and want to just my phone as it was before I created this account in the first place. Help, please

  Yes, a wipe will delete all user data and perhaps all the 3rd party apps... see these for reference:

  • KB26694 How to change the ID BlackBerry PlayBook, BlackBerry tablet or a smartphone BlackBerry with BlackBerry 7
  • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  If you use your BB (I'm not on this point), you can make a backup of your data first with Desktop software and then restore after completing the BB ID wipe and other things..., it would be better to wait the restoration before know of things work well, just in case where:

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware
  • KB23680 A backup of the smartphone BlackBerry using BlackBerry Desktop Software 6.0 to 7.0

  You should also probably do a selective restore rather than a wholesale restoration... just to be sure restore you only the data items that are important (e.g., contacts, calendar, etc.) and not on the databases that could be problematic if restored:

  • KB03974 List of database for the blackBerry smartphone

  In addition, it would be a good idea to use a desktop app Organizer for your data, rather than having your BB as the "main source". With a compatible organiser, you can synchronize between your PC and your BB all these data, which then allows you to forward to your full size PC monitor/keyboard/mouse to actually work with the data:

  • KB12268 BlackBerry Desktop Software for Windows supported for synchronization applications
  • KB03315 How to synchronize Organizer data (calendar, to-do list, memo list and list of contacts) using the BlackBerry Desktop Software
  • KB19148 How to synchronize Organizer data in Microsoft Office for Mac between the phone smart BlackBerry and your Mac using BlackBerry Desktop Software

  I know I'm throwing a lot to you, but, well... I want to make sure that you are getting the most out of your BB you can, as well as the protection of your data at the same time. Oh Yes... which reminds me... don't forget to activate the app BB Protect free once you have everything... He's going to save your data in the cloud as an extra measure of data protection. It will also help in the case of loss or theft.

  • KB25061 What is BlackBerry Protect?

  Good luck!

• BlackBerry Smartphones Blackberry curve 8520 white goin guard then dies?

  Suddenly, my bb 8520 curve goes white then dies even if he is charged at 100%? I got new battery but still does it? So, it may be the battery?

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• BlackBerry Smartphones BlackBerry Torch 9850 PC board of the battery problem.

  For the last couple days, my torch 9850 has been emptying faster than usual. The drainage rate was about 4.31% per hour. Unfortunately today, I was with my flashlight to take a photo when I watched the battery indicator drain about 80% of yellow to the red outline with the flashing led in under 2 minutes. The phone also randomly off followed by a solid red led, followed by 2 red blinks. Since this morning, I put a good known in battery. He killed that, in about 15 minutes. The only third party application that I have is The Weather Channel. The only application running is phone, SMS, email and contacts. I reloaded the software the first time that drain you.

  Hello!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  Good luck and let us know!

• Smartphones blackBerry device software upgrade, does not (Bold 9930)

  Bold 9930, Verizon,.

  Everything was going well 5 hours ago. Backup and synchronization with Desktop Manager and everything was good. I clicked on the 'Device upgrade' link. He me everything first download and install the new Desktop Manager software. This seemed to work properly. Then it downloaded the new software device and conclusive to upgrade of the unit.

  7.1 bundle, 2705 (v7.1.0.991 platform 5.1.0.678)

  The Setup program indicates that the new software has been installed, and then it seems to want to reboot the device. The device never returns, ends with an App error 606.

  I loaded the cool device software, without change. Removed Software Desktop, loaded fresh, then loaded a fresh device software, without change.

  I tried to load my old device software but the Desktop Manager will not allow him.

  I reloaded software device 3 times, always the same behavior, always the same error at the end.

  I'm out of ideas.

  Any help?

  Hello and welcome to the community!

  brunostyle wrote:

  I tried to load my old device software but the Desktop Manager will not allow him.

  This bit is quite unusual... done correctly, you can force any OS on your BB package as long as it's your exact model number. So I'm not sure if you're really using all the good stuff... so, even if a lot of this will be redundant, please examine carefully for subtle tricks do you need to... done correctly, this can heal the situation. But any errors on the way (not ignored, stage not completed correctly, etc.) invalidates the whole process and translates the automatic process of support and limited to only the OS packages currently supported by your specific carrier.

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Smartphone blackBerry, removing contacts and email accounts

  Hello

  I just got a Blackberry 8300 from a colleague who has left the company. Is there a quick way to remove their phone contacts & address SIM on mass books? It's excruciating duty doing one by one! I also have the same problem with having to remove their e-mail settings.

  Sorry - I'm new to BBs so any help will be much appreciated!

  Thank you

  PST

  You can use the clear function to erase all the data from the previous owner. To do so go to Options -> Security Option -> click on the Menu button and select Wipe Handheld.