XPS, a Microphone 27 catches almost no sound

I had the XPS one 27 for about 4 months and the microphone has never worked.

I tried to use the registration system through multiple applications and voice Skype conversations. No luck.  The saved files are of very poor quality (noise muffled, barely audible) and no partner of Skype (I tried with several people) were able to hear me other that a thud, inconsistent.

It is imperative that my system has a microphone that works as I use it to record a qualitative research and hold business meetings.  This is the third question, I had with this machine (the first was a faulty PSU and the second is a squeaky/wobbly computer stand) and is not what I expect from a $2000.00 machine.

Hi VictoriaDell,

You can uninstall and update audio drivers by following the steps below:

  • Press Windows + X keyboard
  • Click on Control Panel
  • Click uninstall a program or programs and features
  • Uninstall the sound driver and restart the system
  • After the reboot, you can update the audio driver here
  • Follow the on-screen instructions and restart the computer when prompted

If the problem persists, you can follow the steps below to enable the MIC boost:

  • Make sure that you are on the desktop screen. If you are on the start with tiles page, you can click tiles of Office to access the desktop mode.
  • Right click on the speaker icon to the lower right side of the taskbar in the notification area

  • Click on "recording devices".
  • A Sound windows appear on the screen a list of the recording devices

  • Make a right-click on the internal microphone (that you have posted in the screenshot)-> choose'Properties' -> make sure that the Microphone is set to 100 and see if the problem still occurs.

  • You can adjust the Microphone Boost to 10.0dB or 20.0dB and check if the record is better.

I hope this helps. Please respond to the findings.

Tags: Dell Desktop

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