yellow and black cartridge stopped working - Photosmart 5510

After replacing the cartridges to test my Photosmart HP 5510 with "nine" HP cartridges cartridges yellow and black are no longer works. I've tried every suggestion I could find on this forum, clean the vents, cleaning of the printheads, realligning, a 'hard' closed, etc.. Nothing seems to work.

If you have followed all of the solutions provided in this document here. including the replacement of the cartridge as it may be faulty, sought to replace the product.
If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

HP Technical Support call case form:
https://h10025.www1.HP.com/ewfrf/wc/phoneInput?cc=us&DLC=en&LC=en&product=5061082

Tags: HP Printers

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